Ratings based on 96 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
74% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Lozano

Posted Jun 7, 2016
Todo estuvo muy bien hasta el clima nos favoreció nuestra estancia muy buena atención y buena ubicación gracias
Comment from Hotel Management
Jun 28, 2016 by Hotel Castillo Huatulco Staff, Hotel Management
Gracias por hacer de hotel Castillo Huatulco su lugar de estancia. Esperamos contar con su visita en un futuro próximo... Saludos
3 out of 5
by A verified traveler from puebla

Buena ubicacion

Posted Apr 20, 2016
Pros: El personal amable y el club de playa
Cons: si mucho
Location: hay playa y lugares de para comprar cosas
El hotel cuenta con buena ubicacion sin embargo las instalaciones se ven dañadas y falta limpieza en gral. el buffet no hay variedad
Comment from Hotel Management
Jun 5, 2016 by ., Hotel Management
Gracias por hospedarse con nosotros. Estamos trabajando en los puntos a los que hace mención y esperamos verlos en una próxima estancia.
3 out of 5
by A verified traveler

Posted Apr 18, 2016 on Hotels
Solo bien, contrate todo incluido, pero no lo era, había comida y bebidas que tenía costo aparte. Las habitaciones descuidadas, el aire acondicionado no era suficiente.
Comment from Hotel Management
Gracias por su comentario y por su estancia con nosotros. Estamos trabajando en sus comentarios. El aire acondicionado esta totalmente renovado al igual que el elevador es nuevo. Esperamos que regrese pronto a Huatulco.
3 out of 5
by Karen mariel from Mexico

Facturas

Posted Mar 28, 2016 on Hotels
Muy bien solo me falta la factura del pago
5 out of 5
by A verified traveler from c

Nice and quiet

Posted Mar 14, 2016
Staff really good very attentive and helful food was great different menus
3 out of 5
by A verified traveler from B.C.

Beach club was the redeeming feature

Posted Mar 9, 2016
Pros: The Chahue Beach Club
Cons: Rooms definitely need fans. The air conditioner makes the room smell of mould and mildew. Having a room fan would have made a huge improvement.
Location: the location is great. Right beside the new walkway into town. Good places to eat nearby and close to beach
Hotel staff were pleasant. The Beach Club at Chahue beach was very nice on the ocean and also had a great pool with an excellent shuttle service from hotel to beach. We were disappointed that the beach club did not have a designated smoking and non smoking area. The only non smoking areas at the hotel were in your room or the dining room. It made it very difficult to find somewhere to sit as there was always someone in front or behind or beside you that smoked. One day the fogger (fumigator) came through the hotel spraying smoke through the kitchen halls and grounds. Some people had been left notices but a number had not. We realize it is necessary but they should have made a better effort to let us know.
4 out of 5
by A verified traveler from Canada

Clean and comfortable

Posted Mar 3, 2016
Clean and comfortable best describes our room. The staff were friendly and spoke English well. The things lacking, such as extra toilet paper, washcloths, facial tissue, and easily available ice, may be a cultural thing, not sure. Otherwise, good value.
5 out of 5
by A verified traveler from Saskatchewan, Canada

Great Staff, Great Service, Great Room

Posted Feb 19, 2016
Pros: The hotel was for us centrally located and very well kept. Walking distance to many spots.
Location: Beaches are nearby, shopping and eating establishments are all close.
The front desk staff @ the Hotel Castillo are second to none, the maids are amazing and the grounds keepers keep the place immaculate. It has it's own private beach with a shuttle every 1/2 hour. A 15 minute walk to the Super Che grocery store. A 15 minute walk on a just completed wonderful walkway cut out through the mountain into La Crececita where there are many, many restaurants to choose from. Centrally located to visit other beaches with cheap cab fares to get there. It is an all inclusive establishment but we only took the breakfast (good) and foraged for suppers averaging $40.00 for 2. Very little NA influence and very ethnically Mexican. Loved it!
3 out of 5
by Hugo from Puebla

Desilusión total

Posted Feb 12, 2016 on Hotels
La experiencia en este hotel fue decepcionante es cierto que cuentan con club de playa pero no se encuentra dentro del hotel sino en otra ubicación, la atención por parte del personal fue mala y por otra parte si haces una reservación para cuatro personas en una habitación como es posible que solo dejen toallas y accesorios para dos todo tienes que estarlo solicitando en recepcion el precio altisimo en comparación de otros con mucho mejor servicio.
4 out of 5
by marianne from Alberta

Little gem!

Posted Feb 4, 2016 on Hotels
It was a perfect little hotel,for us! Staff was very friendly and super helpful!