Property grounds

Reviews of La Isla Huatulco

3.5 out of 5
La Isla Huatulco
Blvd Benito Juarez Mza 3 Lote 4 Bahias, De Huatulco, Santa María Huatulco, OAX

Reviews

7.0

Good

Rating 10 - Excellent. 66 out of 375 reviews" "
Rating 8 - Good. 145 out of 375 reviews" "
Rating 6 - Okay. 92 out of 375 reviews" "
Rating 4 - Poor. 42 out of 375 reviews" "
Rating 2 - Terrible. 30 out of 375 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

5.0/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Esperanza

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service on my checkin, very bad organization. No towels on the bathroom, no hot water on the shower, i called reception 4 times for get tv and A/C control remote. The breakfast was included but take the people to another place because no restaurant,i n the hotel i was waiting almost 45 minutes for have breakfast.
Stayed 4 nights in Dec 2021

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The murals painted throughout the exterior are beautiful, but the lack of attention to detail really took away from the experience. Towels, linens, and dishes in the breakfast room were all worn out, and things were clean on the surface but not well kept. We had mold behind the sink in our room, and one of our mattresses collapsed into the bed frame, which was very dirty underneath (and we had to fix it, we called the front desk but nobody ever came to help). The pool was fairly clean, but there were weeds growing up through the pavement cracks and the lounge chairs were very worn out. Also the area around the pool had not been swept in quite awhile - debris on our first day was still there a week later. There was one empty hot tub that was totally exposed with no caution sign, probably at least 4 feet deep, a potential hazard for kids and adults alike since it was right next to a walkway. Staff were not especially friendly, and just did the bare minimum. Food was expensive for the quality, and the location of the hotel is not ideal either. Next time we visit Huatulco, we will select a different hotel.
Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2019

6/10 Okay

David

Liked: Cleanliness
Could be better
It was ok
Stayed 3 nights in Jan 2019

2/10 Terrible

Michelle, Victoria bc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty place The Swimming pool was empty Poorly designed sink leaked water on to the floor
Stayed 7 nights in Nov 2018

6/10 Okay

carolina

Liked: Cleanliness, staff & service
The room was ok but I think it's a 3 not a 3.5
Stayed 3 nights in May 2018
Response from Econsierge on Jun 22, 2018
Dear guest Receive a cordial greeting, we appreciate your kind comment, which will help us to improve our service. We will be working on each of the points mentioned. Excellent day

4/10 Poor

Gwen, Canada

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Too far away from anything. Had to taxi.
Pool was gross and unclean except 2 days out of 10. We were unable to use it during day as the chemicals finally were put on to clean. Could have cleaned pool at night so would be available to use during daytime. Almost all Lounge chairs mostly broken. Cigarette butts everywhere. Only saw sweeping of pool and outside pool area once in entire stay. Very costly for Beverages and poor food selection. Coffee pot was only addition in room. No cups no coffee or tea offered to use. Had a room with king bed ordered but gave me double bedroom until I complained. No mini fridge. Housekeeping kept room very clean and bed was comfortable. Would not stay there again. Staff were friendly.
Stayed 10 nights in Mar 2018

4/10 Poor

Franc, USA

Liked: Staff & service
Disliked: Property conditions & facilities
Review
Our bathroom was infested with cockroaches. The pool was nice though, and staff was pleasant.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Huatulco good pkace to relax.
The trip was good the hotel I give a 3 stars because the balcony window was broke and the housekeeper did leave any hand towels. I am no picky but the hotel need better attention.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smaller scale all inclusive which met our needs. Thank you!
Stayed 3 nights in Jan 2018

6/10 Okay

Verified traveler

Disliked: Room comfort
okay for one night
Didn’t get king sized beds. Air conditioner very noisy & poor.
Stayed 1 night in Jan 2018
Response from E-concierge on Jan 30, 2018
Estimado huésped Gracias por compartir su experiencia de viaje, mismo que nos ayudará a poder mejorar en cada una los puntos mencionados. Esperando que su retorno haya sido de lo mejor. Le deseamos un excelente día.

8/10 Good

Annette, Canada

Liked: Cleanliness, staff & service
Great For the Price!
A group of us stayed here for 2 weeks and it was great! The staff could not be more helpful!! Overall the hotel is in decent enough shape - the rooms are very spacious and clean if maybe a little dated. The pool is huge and is definitely in need of some TLC but it didn't stop us from using it. We had a breakfast package and were a bit concerned about some of the reviews we had read regarding the food but we had no complaints at all. There was plenty to choose from and the omelette lady was willing to make you anything & everything! The breakfast staff could not do enough for you and were so friendly, they became the highlight of our mornings. The location of La Isla is great - if you don't mind a 10-15 minute walk, you can walk to town, restaurants, the beach and the grocery store. And if you're not a walker it's a 30 peso cab ride to almost anywhere!. We would definitely stay here again especially with the amazing deal we got with Expedia. It may not be the fanciest hotel in Huatulco but it is definitely everything you need!
Stayed 14 nights in Nov 2017
Response from E-concierge on Feb 8, 2018
Dear guest We appreciate the time taken to express your comment, we will be working hard to continue offering the best service. Thanks for your visit, we hope to have your soon return Best regards

8/10 Good

brad, Canada

Liked: Cleanliness, room comfort
Great Hotel
The room was a pleasant surprise. For the low price we expected less. It was large, updated and very clean. The breakfast was good and excellent servers. A serious issue is the lounge. The food was expensive and very poor. The servers were polite and kind but needed training. The confusion to get the bill was crazy. One evening we wanted to have drinks and order pizza. They have the delivery pizza menu so we ordered from the pizza joint. When it arrived we weren't allowed to eat it in the lounge.
Stayed 8 nights in Nov 2017
Response from E-concierge on Dec 4, 2017
Dear guest We appreciate the time taken to express your comment, we will be working hard to continue offering the best service. Thanks for your visit, we hope to have your soon return Best regards

6/10 Okay

ricky, lake tahoe

Liked: Cleanliness, staff & service, room comfort
Close to the marina.
Breakfasts were great, Etello was informative and a pleasure to talk to. Evening buffet...you needed to get there early for a seat and hot food. Pool was great temp and very clean.
Stayed 1 night in Nov 2017
Response from E-concierge on Nov 29, 2017
Dear guest Thank you for sharing your travel experience, which will help us to improve each of the above points. Hoping that his return was the best. We wish you an excellent day.

6/10 Okay

Veronica

Disliked: Cleanliness, staff & service, room comfort
Este hotel is no lo recomiendo muy bien, las toallas estaban decoloradas y rotas, honestamente te daba repulsión utilizarlas, lo utilizamos solo para dormir, salimos temprano del cuarto.
Estimado huésped Gracias por compartir su experiencia de viaje, mismo que nos ayudará a poder mejorar en cada una los puntos mencionados. Esperando que su retorno haya sido de lo mejor. Le deseamos un excelente día.

8/10 Good

Glenn, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, a little off the beaten path
Nice hotel, friendly staff, good breakfast, rooms clean and well equipped, but you got to take the taxi everywhere as no stores or ocean are close by.
Stayed 2 nights in Sep 2017

4/10 Poor

Agustin, San Diego

Liked: Cleanliness, room comfort
Disliked: Staff & service
pool was dirty
pool was dirty. hotel about 20 min away from the beach... but in the web site . they say in beach front... there is another hotel named isla natura.. that one is on the beach.... the day before i check in. i call just to confirm my reservation. and the guy from front desk told me he didnt have acces to that information.... realy???? ohhh and no hot water in the showers
Stayed 4 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Food wasn't good
Stayed 6 nights in Jun 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good location
I liked the hotel's location. Which is not far from tourist spots. The hotel room was cleaned everyday. The service at their restaurant was excellent especially by one of their female worker servers.

2/10 Terrible

M, San Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst service I have ever experienced
The hotel main desk service and the management are extremely unprofessional and negligent. It took me three calls and two hours to have someone come to my room to place clean sheets in my room. When we checked in, the beds looked unmade and the sheets on my bed were stained and had hair all over them. I had arrived from an overnight flight and was exhausted but unable to sleep in the bed I paid for because of their disgusting sheets and horrible service. I decided to check out early and was still charged for the night I did not stay. I also did not receive my beach deposit of $100 pesos back. I have used my time and resources to call (long distance) and e-mail to resolve this issue and it has been a month. I am truly disappointed and angered with the lack of service and decency at this locale.

4/10 Poor

Lucero, Rialto California

Disliked: Cleanliness, property conditions & facilities
a little dissapointed
I thought this was a beach front property but that was my bad should have checked on the maps section!! I rented 4 rooms and two of the rooms the ac went off for a few hrs they do clean your room but do not replenish the items like shampoo and towels unless you ask if you want pool towels you need to leave a deposit and i saw one roach in my room I did let them know of the concerns but front desk didn't seem interested I will go back to Huatulco but not to this place again

2/10 Terrible

Noemi, California

Disliked: Staff & service, property conditions & facilities, room comfort
Women run the other way!! Not safe!!!
Worst experience ever! The male staff made my sister and I feel uncomfortable. Asking for our numbers. Being persistent about joining them after work. We felt like we were being stalked and followed. All women...run the other way fast! I had to ask my husband to fly over the make me feel safe.

10/10 Excellent

Angela, Oxford CT, U.S.A

Liked: Staff & service, room comfort
Disliked: Cleanliness
Nice Hotel, comfortable atmosphere
I completely enjoyed our time at La Isla Hotel! The greatest asset of this hotel is their employees!! They made us feel very welcome and comfortable! We were on a first name basis with several employees who gave us exceptional service!! Value your staff La Isla, they are what make your hotel extraordinary! Gerson, Alexis, Hiram, Francisco, Jaun, Noel, Deysi, Adrian, Oscar, Eleutenio, Letty, and Isario! Food at the beach club was amazing. Bartenders attentive! My only suggestion would be to fix up the bathrooms in the rooms. We had a cracked drain cover and water damage on our ceiling above the shower. Also, house keepers could use a vacuum in order to clean more thoroughly. Other then that, we have no complaints! Cozy atmosphere!
Pool area
Dinner at the beach club
Gaming area

6/10 Okay

angeles cornejo

Liked: Cleanliness
I'd recommend this hotel as service was not great; tv remote control didn't work, we have to ask three times for bottle water for towels, they don't have room service. I was misled as we wanted to stay in the hotel by the beach.

2/10 Terrible

imelda

Disliked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Jan, Alaska

Disliked: Property conditions & facilities, room comfort
One night only
We had booked this hotel to be closer to the airport the night before our return home. Glad it was for only one night. Beds were uncomfortable. Place seemed to be in a state of disrepair. The pool was missing a lot of tiles. Broken floor tiles in our room. It was adequate at best.

6/10 Okay

countrygal, Vancouver, BC

Disliked: Property conditions & facilities
There are better places to stay for similar money
The staff were friendly, but it was the hotel's operation which was rigid and not with the customer in mind. The biggest inconvenience was that the chambermaid would take our towels and not return them until 7:30 pm or so; sometimes they even forgot to bring us new ones. It was so inconvenient that we ended up having them clean our room every couple of days so that when we returned from the beach we could have a shower. The breakfast was ok, but not great. The menu was limited for non-Mexicans and I ended up having the french toast 6 days in a row because it was something close to what I was used to. Fruit consisted of papaya and watermelon only, and one day there was only papaya. One waiter, Sergio, was a bit of a prima madonna . The front desk was not always able to break smaller bills for us (not their fault, they felt bad), so it made it hard to tip consistently. The room was nice and spacious, but the bed was hard, the pillows were tiny and lumpy and there were no facecloths or bath mats unless you asked for them. Then when they changed them you didn't automatically get them back. It's a bit far out for walking so you end up taking a lot of taxis and the price just went up. I wouldn't give La Isla another chance with my money, but the worst part is that I don't think they care if you ever come back. Typical Mexican service.

6/10 Okay

PAUL, Millerton

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel Isla is Just OK
Hotel staff is friendly and helpful. No English channels on their cable. One day we had no water. One day, no maid service. WiFi is terrible, Am and Pm, non-existent. Good A/C in the room. Breakfast buffet pretty bland, but they do have fresh squeezed OJ. Beach Club is convenient, but food and drinks are pricey.

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service
Unfriendly staff / dirty bathroom
Checking in was a nightmare, the girl working in the frontdek was rude and very unfriendly. The bathroom was dirty with stains from the previous persons staying there. The floor was dirty with stain and it was never cleaned. The room had roaches

8/10 Good

Audrey, Edmonton Alberta Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Overnight Stay
Went with another couple tp go to Blues Festival at Isla Hotel's Beach Club Breakfast was good with attentive experiences staff. The hotel let us into our rooms way ahead of check in time which was great

10/10 Excellent

Jesus, El Cajon, Calif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
We had a great stay breakfast was delicious and the club beach was nice. I would back in 2016. The only thing is the wifi is slow, but it was the same at other hotels.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Not nice hotel
Only one towels por person if u request for more is no.pool water :duty very duty only Omar in the bar and two other workers

8/10 Good

Berenice, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did not like that there was construction during my stay. Only one of the jacuzzis worked. Staff was friendly but they need more staff. No extra service charge for vault usage. Breakfast buffet was delicious. I can see that its an up an coming hotel. They are really trying to improve their location. Pool area is really nice.
Response from Manager on Oct 24, 2015
Thanks for your comments , we try to be better every day . Regards.

6/10 Okay

M Guadalupe

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location. great staff. shuttle to awesome beach club. close to all huatulco has to offer. Started my trip at this hotel all the comforts of home
Response from Manager T.M.R. on Aug 25, 2015
Thanks for your comments. Regards.

8/10 Good

Trumpet man, Goshen, Indian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyment at a great price
We very much enjoyed our stay at La Isla Huatulco. Great price on Expedia. The hotel itself is a little isolated, but we had a car. The breakfast was very good, rooms were comfortable and the pool was well maintained. The only complaint I would have would be the internet connection was poor and difficult. Even though I had signal in the balcony of the room, I had to be out by the pool to get connected.
Response from Manager T.M.R. on Aug 25, 2015
THANKS FOR YOUR COMMENTS , WE WILL BE BETTER EVERY DAY . REGARDS.

6/10 Okay

Michael, Los Angeles, CA

Liked: Cleanliness, staff & service, room comfort
Rooms nice, the rest could be better
We found the room very comfortable(once we got the wall A/C working) and it was clean. The bed was comfortable and there was water and toiletries in the bath. However, breakfast was a flat fee of 160 pesos even if you only wanted coffee and a roll. Their staff was very friendly and service was quick, as we needed a new battery in order to get the safe working. By foot it's not close to the beach club and the shuttle stops at 6pm. The landscaping around the exterior and pool, little to none, needs some attention, it was very sparse. If you just looking for a nice, clean room for the night and not the pool experieince I would recommend La Isla.

10/10 Excellent

Sheila, Illinois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night stay
Very nice hotel. Rooms were spacious, staff very friendly. Didn't use the pool. Took shuttle to Beach- it makes the place. Beautiful

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Great staff, gross pool
Great staff.unless you get an all inclusive with breakfast it is just a place to sleep. The private beach is nice. The pool is the worst part. It is a cesspool of dry skin flakes and aquatic life. Aside from that every thing is great. The hotel staff are top rate. The speak only Spanish but what do you expect : it's Mexico (-:

6/10 Okay

Adam, Fort Wayne

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Skip it, you can do much better for the $$
We stayed 1/2 the time here and half the time at Marina Park Plaza. No comparison! Stay at Marina Park. It was only $10 more per night for a huge condo. The rooms at La Isla are closets by comparison. The staff at La Isla did not speak English. Marina Park they're pros, they remember your name and go out of their way for you. The pool at La Isla was okay, but dirty & aged. Marina Parks is awesome with a bar right in the middle. These properties are next to each other, similarly priced, but thats where the comparisons stop. Hope this helps!

8/10 Good

Viviana, New York

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel in need of new staff
The hotel itself was clean and comfortable with all rooms having a view into the pool. It is not too far from La entrega (54pesos in a taxi) and is quite close to the marina. The only complaint about this hotel is the staff at the front desk. They were all disorganized, clueless and not helpful at all. They additionally misplaced our credit card information which led to a lengthy check out.
Response from Manager T.M.R. on Aug 25, 2015
Thanks for your comments , we help improve every day Regards.

8/10 Good

RafaelFMG

Liked: Cleanliness, staff & service, room comfort
Really great hotel
Excellent quality-cost tatio. Really it is a beautiful hotel.

8/10 Good

William smith, Georgia

Liked: Cleanliness, property conditions & facilities
Nice place
Nice and economical. Good location I will stay there again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Calm, clean and quiet hotel
Hotel was very clean, staff was helpful area was quiet.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet, New, Modern
The hotel is fairly new and so it is nice in that respect. Not many people, maybe because of that or maybe the location. It is out farther from Playa Chahu (they do run transportation back and forth), restaurants, and Super Che. The pool is beautiful and the snack bar is a plus. The only place to get ice is at the snack bar or restaurant so it's hard to have a cold beverage in your room, no frig. The staff were nice, not many spoke English, but we are in Mexico. I ordered off the menu twice and wasn't impressed with the variety offered or the amount of food for the price. I paid 160 pesos for a cesaer salad which only had 6 leaves of lettuce. I would pay the extra cost for food if it was better quality and a decent amount. I ended up taking a taxi into LaCrucecita for other meals. It is modern decor so if you are looking for a taste of Mexico this wouldn't be for you.

8/10 Good

Alec, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
very happy with this hotel. Location is not ideal as not close to town or the beach really but apart from that really enjoyed it. There is shuttle bus to beach which is good.

6/10 Okay

Verified traveler

Liked: Cleanliness
Hotel is just OK
The hotel is just ok. I like that the room was clean and the hotel itself is almost new. However, since we traveled during low season, the service in the hotel wasn't the greatest. Restaurant and bar employees took their sweet time to take and bring orders. Sometimes I felt I was at a funeral. They had no music nor TV at the restaurant. Their Wi-Fi is horrible. No connection. Which can be good if you are willing to disconect of everything but since we went during NBA finals, we wanted to watch the game. They drive you to a place they have at the beach which is also ok. They have beds but the water is dangerous. We couln't get it. You can't really get in to Bahia Chahue. I would recommend if you want to get in the water to go to Tangolunda or Maguey.

8/10 Good

Dary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
far enough away -- but close enough to town----beach was good!

8/10 Good

Verified traveler