3 outdoor pools, pool umbrellas

Reviews of Las Brisas Huatulco

4.5 out of 5
Las Brisas Huatulco
Bahia de Tanglounda Lote 1, Santa María Huatulco, OAX

Reviews

8.8

Excellent

Rating 10 - Excellent. 588 out of 1005 reviews" "
Rating 8 - Good. 266 out of 1005 reviews" "
Rating 6 - Okay. 80 out of 1005 reviews" "
Rating 4 - Poor. 45 out of 1005 reviews" "
Rating 2 - Terrible. 26 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Lourdes

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The beach is so pretty, small waves and good for snorkeling. Swimming pool is fine, although we didn’t spent much time there having that beautiful beach. Food is good. Everyone is kind and helpful. But two nights we found cockroaches is our bed room!!!
Stayed 4 nights in Apr 2024
Response from Las Brisas Huatulco General Manager on Apr 18, 2024
Dear Mrs LourdesThanks a lot for your response. We will consider your comments and the oportunity areas you mentioned. We wish to host you again in a near future.

8/10 Good

Ryan Keith

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is well located and the beaches are probably the best in the Huatulco area. The staff were friendly and accommodating and overall the food was quite good despite the selection being less than other all-inclusives we have stayed at. While we could not avail of the Kids Club as our sone was 2 years old and the required age is 4 years at the resort, the children's amenities are far removed from most of the common areas and are limited throughout the resort. The pools were somewhat lackluster and could use some updating, but we are beach people and this is definitely a beach resort so we were quite happy as the beaches were clean, had plenty of palapas for shade and great snorkeling. If we choose to return to Huatulco La Brisas will probably be our go to.
Stayed 6 nights in Apr 2024
Response from Las Brisas Huatulco General Manager on Apr 18, 2024
Dear Mr. KeithYour feedback is really important to us . Thanks a lot for sharing your comments. We will consider the opportunity areas you mentioned. We look forward for an upcoming visit.

8/10 Good

Aurelio

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The food wasn't that good compared with other resorts .but other than that the place is amazing
Stayed 4 nights in Apr 2024
Response from Gerencia General Las Brisas Huatulco on Apr 18, 2024
Estimado Sr. AurelioGracias por su evaluación y su comentario. Nos apena que no hayamos cubierto sus expectativas en cuestión de la comida. Comentaremos esto con el area de Alimentos y Bebidas del hotel. Sus comentarios siempre nos ayudan a mejorar. Le esperamos de regreso para volver a visitar la bella Bahia de Tangolunda

2/10 Terrible

Eric

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Overpriced
Stayed 2 nights in Apr 2024
Response from Las Brisas Huatulco General Manager on Apr 9, 2024
Dear Mr. EricThanks a lot for your visit. Your evaluation help us to know your point of view. It seems that your expectatives werent covered. Please feel free to contact us and let us know more details in order to improve our services. Have a great week.

10/10 Excellent

Roxana, SALINAS

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel offered 4 different beaches, 4 different restaurants to dine in and had 5 pools (2 of them were specifically for children). Staff was kind and very friendly. All amenities were clean.
Stayed 6 nights in Mar 2024
Response from Las Brisas Huatulco General Manager on Mar 30, 2024
Dear RoxanaThank you so much for your evaluation and your comment. We are really happy to know that your vacational experience was a great one. Thanks a lot pr chossing us an option. We look forward to meet you in a near future

10/10 Excellent

michael

Traveled with family
No complaints whatsoever. It was an excellent experience for my family.
Stayed 7 nights in Mar 2024
Response from Las Brisas Huatulco General Manager on Mar 29, 2024
Dear MichaelThank you for your comments. Its so nice to know that there arent complaints at all. We look forward to meet you in near future.

10/10 Excellent

Alejandra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely be back!! Gorgeous views from our room/ balcony
Stayed 3 nights in Mar 2024
Response from Las Brisas Huatulco General Manager on Mar 11, 2024
Dear Mrs. AlejandraThanks a lot for your visit and your comment. I am really glad to hear that your experience was a great one. We look forward to your next visit.

8/10 Good

Franca Solda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Gerencia General on Mar 26, 2024
Gracias por su visita.Ha sido un placer recibirles.Cordialmente,Miguel Ángel SoteloGerente General

6/10 Okay

Luis

Disliked: Amenities
Too difficult to go to lobby
Stayed 3 nights in Feb 2024
Response from Las Brisas Huatulco General Manager on Mar 4, 2024
Dear Mr. LuisThanks a lot for your last visit. As you noticed we have transportation to take the guest to the lobby and some additional zones. We highly recommend to ask for free special transportation on your nex visit.

10/10 Excellent

Felipe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 5 nights in Feb 2024
Response from Las Brisas Huatulco General Manager on Mar 4, 2024
Dear Mr. FelipeThanks a lot for your visit. We look forward to see you in a near future. It was a pleasure to host you.

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Friendly staff. A lot of amenities and entertainment. Food is good but not great.
Stayed 7 nights in Feb 2024
Response from Las Brisas Huatulco General Manager on Feb 25, 2024
Dear Mrs Ana.Thanks a lot for your comment. It was a great pleasure to host you . We look forward for an upcoming visit. Have a great week!

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic resort. While it is looking a bit dated, the room is huge and the air conditioning works great. The resort is BIG. It was a 4.5 minute golf cart ride from the lobby to our room but the golf carts came around often and we never had to wait more than 5 minutes. There are no elevators and a lot of stairs which can be a problem for people with mobility issues. The three beaches are so nice and perfect for swimming and snorkeling. Like other all inclusive resorts, finding a lounger on the beach is difficult. People “reserve” them at 6 am even though it’s not allowed but the staff do not enforce this so it will continue to be a problem . The grounds of the resort are beautiful with cactus and bougainvillea everywhere and there is a lot of wildlife around. I was not a fan of the food there. All inclusive resorts are not known for their great food and this place is no exception. There is a lot of food choices so you won’t starve but what they do have isn’t good. The entertainment is also lacking especially at night so if you like a lively resort this might not be the place for you. The staff were wonderful and quick to respond to any issues. I have no problem recommending this place and would definitely stay here again.
Stayed 14 nights in Feb 2024
Response from General Management on Feb 24, 2024
Dear Guest,Thank you for taking the time to write a review of our hotel!We are delighted to hear that you had such an amazing stay with us. Thank you once again for your feedback, and we look forward to welcoming you back to soon!Regards, Miguel Ángel SoteloGeneral Manager

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that we were upgraded, liked Access to 3 beaches, access to all the Al a Carte restaurant throughout our stay. There could have been more variety for night shows.
Stayed 10 nights in Feb 2024
Response from Las Brisas Huatulco General Manager on Feb 19, 2024
Dear Mr. DanThank you for your comment . We appreciate a lot your visit. We will talk with the Entertainment staff and let them know your comment about your shows. Have a great week.

10/10 Excellent

Vanesa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was excellent!! The life guard, the waiters and waitresses, cleaning ladies, transportation guys. The guys in the front desk (check in) were great as well. The only person that was a little rude was a girl in the front reception area. She is one of the first person people encounter when the go into the hotel. She should be more welcoming.
Stayed 3 nights in Feb 2024
Response from Team Las Brisas Huatulco on Feb 19, 2024
Dear Mrs. VanesaThanks a lot for your comments and your evaluation . It was a great honour to host you. Please accept our apologie in the name of the front desk clerck that you mentioned. Our guests are our first concern. We look forward to see you in this paradise.

8/10 Good

kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Team Las Brisas Huatulco on Jan 24, 2024
Dear Ms. KimThanks a lot for your visit and we really appreciate your evaluation. We look forward to your next vacation trip.

10/10 Excellent

Shannon

Stayed 3 nights in Jan 2024
Response from General Management on Feb 10, 2024
Thank you for your preference.We look forward to have your visit again.Regards,Miguel Ángel SoteloGeneral Manager

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, property conditions & facilities
We really enjoyed this property
Stayed 9 nights in Jan 2024
Response from Team Las Brisas Huatulco on Jan 21, 2024
Dear Mrs. AmberThank you so much for your visit. It seems that your vacation experience was a great one. We look forward for an upcoming visit. Have a great new year beginning

8/10 Good

Patricia

Traveled with group
Liked: Cleanliness, staff & service
Rooms could be updated. Alot of distance between buildings
Stayed 10 nights in Jan 2024
Response from Gerencia General Las Brisas Huatulco on Jan 18, 2024
Dear PatriciaThank you so much for your evaluation and comments. We will take into consideration your comment about room update. Have a great new year beginning.

10/10 Excellent

Pamela

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we were unhappy with was a couple of days at the Sports Beach. The resort has three Hobie cats (small 2 to 4 person sailboats). We love to sail but most days only two boats were made available. Only one day were all three boats out. When the wind is good it would be nice to see all the boats out.
Stayed 7 nights in Nov 2023
Response from Gerencia General Las Brisas Huatulco on Jan 16, 2024
Dear Mrs PamelaThank you for youyr comments . We will take your recomendation into our consideration. Have a great week and thanks a lot for your preference

8/10 Good

Clay

Stayed 7 nights in Jan 2024
Response from Gerencia General Las Brisas Huatulco on Jan 14, 2024
Dear GuestThank you so much for your evaluation. It was a great pleasure to host you during your vacaction time. We look forward for your next visit. Have a great new year!!!!

10/10 Excellent

Sonia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo nos gustò, comida, playas, cuarto, pero sobre todo la amabilidad de todo el staff
Stayed 3 nights in Jan 2024
Response from Gerencia General Las Brisas Huatulco on Jan 8, 2024
Estimada Sra. Sonia.Gracias por responder a la encuesta. nos emociona y alegra mucho saber que sus vacaciones fueron de su agrado. Le invitamos a regresar pronto y le deseamos feliz 2024!!!

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Gerencia General on Jan 9, 2024
Le agradecemos su preferencia.Cordialmente,Miguel Ángel Sotelo

10/10 Excellent

JOHN, Palm Springs

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food, friendly staff and the beaches were fabulous
Stayed 1 night in Jan 2024
Response from Gerencia General Las Brisas Huatulco on Jan 8, 2024
Dear Mr. John .Thank you so much for your feedback. We are glad to now that your stay was fabolous. We look forward for your next visit. We wish you to have an outrageous new year beginning

6/10 Okay

Martin Anthony

Traveled with family and small children
I would not stay at Las Brisas! Poor service, poor rooms found a baby scorpion in our room, poor transportation and poor food.
Stayed 7 nights in Dec 2023
Response from General Management on Jan 6, 2024
Thank you for your comments about your recent stay at Las Brisas Huatulco.Your valued feedback is important for us to improve continuously our service quality as our goal is not only to meet but even exceed our guests’ expectations. We apologize for the inconveniences.Thank you for your preference.Regards,Miguel Ángel Sotelo General Manager

6/10 Okay

Martin

Traveled with family and small children
Would not stay here again!
Stayed 2 nights in Dec 2023
Response from Gerencia General Las Brisas Huatulco on Dec 30, 2023
Dear Mr. MartinWe do apologize due to you inconvenience during your stay with us. Please accept our apologies. If you could give us more information about your comment it will help us a lot. Have a great new year 2024

10/10 Excellent

Julie Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, beautiful prosperity, excellent food and swimming.
Stayed 9 nights in Dec 2023
Response from Gerencia General Las Brisas Huatulco on Dec 22, 2023
Dear Mrs. Julie It seems that you were really happy on vacation time!!! thats aour goal to make our guest happy! Thanks a lot for your visit. Merry Christmas for you and your family.

8/10 Good

Gino

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The Staff was Excellent, Food was Good, The beaches Good. The room we stayed in had some mold on walls mold in the shower. It is hot and humid so the air conditioner can result in the walls to have mold.
Stayed 14 nights in Dec 2023
Response from Gerencia General Las Brisas Huatulco on Dec 19, 2023
Dear GinoThanks a lot for your comment and observations. We will take a look into the room issues. We look forward for your next visit . We wish you a merry Christhmas and great 2024!

2/10 Terrible

Lorraine

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from General Management on Dec 15, 2023
Thank you for your preference.Regards,Miguel Ángel SoteloGeneral Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Gerencia General on Dec 15, 2023
Muchas gracias por su elección.Cordialmente,Miguel Ángel SoteloGerente General

6/10 Okay

Jeffrey

Traveled with family
Liked: Cleanliness, amenities
A great resort - but don't go for the watersports
Stayed 7 nights in Dec 2023
Response from Gerencia General Las Brisas Huatulco on Dec 11, 2023
Dear Mr. Jeffrey.We are really glad to get your comments. Thank you so much for choose us as an option for your vacations. We woul like to have more information about your water sports complaint. Please feel free of send us a mail. Have a great week.

10/10 Excellent

Orlando Daniel Mireles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and Safe place .
Stayed 7 nights in Dec 2023
Response from Gerencia General Las Brisas Huatulco on Dec 8, 2023
Dear Mr. OrlandoThank you very much for your evaluation and your comments. Las Brisas Huatulco Staff loves to host guest like you. We look forward for an upcoming visit. Have a great weekend!

10/10 Excellent

Pamela J

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the large area with native trees and plants. Also many birds. Three beaches; sport beach with kayaks, paddleboards and hobie cats for sailing. Part of the all inclusive package. Swimming and snorkeling beaches also. Due to the large size of the property it is less difficult to find a beach chair. Also lots of natural shade from the palm trees if you wish.
Stayed 7 nights in Nov 2023
Response from Gerencia General Las Brisas Huatulco on Dec 5, 2023
Dear Mrs PamelaThanks a lot for your comments. We are really glad to know that your experience was really great. We appreciate your visit. We look forward for your next vacaction.

10/10 Excellent

Josue

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property and beaches are breathtaking. The hotel is located on 4 private calm beaches we were able to enjoy with our small children. The only complaint is that the hotel staff made it uncomfortable for our family because we booked our package through Westjet Vacation and I booked theirs through Expedia. I didn’t know that the package selected on Expedia, although it was “all-inclusive”, it wasn’t their top package like ours. The staff would make our family members feel uncomfortable about what their all inclusive package because the only had the “green bracelets”. When I purchased their package the Expedia page doesn’t make it clear that with the all inclusive package in the normal rooms you only get access to cheap drinks and only allowed to make two restaurant reservations. Only if you get the Beach Club Suite do you get access to the better drinks and you can make a reservation at the restaurants any day. They give you a tan bracelets but even then it’s annoying that they’re always asking you for your room number. At the Mexican Restaurant, which was our most unpleasant experience, they asked us for our room number 4 times, 4 different waiters. It was really annoying. There was absolutely no music playing there and everything was so rushed. We finished eating in less than an hour with how small their portions are and how quickly they’re trying to get out of there. Don’t waste your time at the restaurants the buffet has way better food than any if the restaurants.
Stayed 4 nights in Nov 2023
Response from Gerencia General Las Brisas Huatulco on Dec 5, 2023
Dear Mr. Josue Thank you for your comments. Your feedback is really important for us. We would check all details you mentioned and talk to the team about it. We enjoyed so much your decision to choose our hotel for your vacations. We hope you would visit us again and give the opportunity to host you.

10/10 Excellent

Svetlana, poway

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the resort is big and beautiful. all-inclusive option is great. good selection of food and drinks. their transportation system works perfectly, never waited more than 5 min. a lot of paths and stairs to walk around or walk down and call the transport on the way back to hilltop. will return if will go to huatulco
Stayed 5 nights in Nov 2023
Response from General Management on Nov 28, 2023
Dear Guest,Thank you for taking the time for sharing your survey.We appreciate your preference and look forward to welcoming you back to Las Brisas Huatulco on your next visit.Warm Regards,Miguel Ángel SoteloGeneral Manager

2/10 Terrible

maria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception are not very informative, not courteous or friendly. I think they are not paying their staff enough they don’t seem happy.
Stayed 3 nights in Nov 2023
Response from General Management on Nov 28, 2023
Dear Guest,Thank you very much for sharing your experience and detailing the inconveniences that detracted from your stay.Your feedback helps us to improve our service.We look forward to the honor of having you as our guest in the future.Warm Regards,Miguel Ángel SoteloGeneral Manager

8/10 Good

Arturo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 7 nights in Nov 2023
Response from Gerencia General Las Brisas Huatulco on Nov 24, 2023
Estimado Sr. ArturoGracias por su Evaluación . Le esperamos de regreso en esta su casa. Que tenga un excelente fin de semana

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Nov 2023
Response from General Management on Nov 24, 2023
Thank you for your preference.Best regards,Miguel Ángel SoteloGerente General

10/10 Excellent

Alberto, Anaheim

Traveled with family
Liked: Cleanliness, staff & service, amenities
the property is very nice with nice beaches and good entertainment, but a little old and needs to be updated good food nice people
Stayed 5 nights in Nov 2023
Response from Team Las Brisas Huatulco on Nov 18, 2023
Dear Mr. AlbertoThank you so much for your feedback. We are pleased to know that your stay was great. We have some projects to up date our rooms . We look forward for an upcoming visit.

10/10 Excellent

claudia

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time going to this hotel, they had excellent service. Received a room upgrade. My whole family enjoyed it
Stayed 6 nights in Oct 2023
Response from General Management on Nov 4, 2023
Dear Guest,Thank you very much for your preference during this second time and for taking the time to write this wonderful review of your recent experience with us at Las Brisas Huatulco.We are pleased to read that you and your family enjoyed it.Thank you once again and we will be waiting for your third visitWarm Regards,Miguel Ángel SoteloGeneral Manager

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Oct 2023
Response from Team Las Brisas Huatulco on Oct 25, 2023
Dear Mrs Michelle.Thanks a lot for your qualification . We hope you enjoyed our installations and the beautiful surroundings of our property. We look forward for an upcoming visit.

8/10 Good

PUI SHAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Team Las Brisas Huatulco on Oct 25, 2023
Dear Mr. PuiThank you so much for your evaluation . We really appreciatte your last visit. We hope that you had enjoyed our beautiful resort and the magnificent nature around us. we look forward for your next visit

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
My first experience at an all inclusive resort. Transportation around the resort was readily available. Temps in high 80s and high humidity made it necessary for this septuagerian to rely on the ever ready transport. Many restaurants and buffets to choose from and an adults-only pool made swim exercise safe and enjoyable. ood and drinks readily avaiable. Bay water was calm enough to swim with lots of fish visible. Met many Canadians and lots of Mexican families while visiting.
Stayed 5 nights in Oct 2023
Response from Team Las Brisas Huatulco on Oct 23, 2023
Dear Mrs AnnaThanks a lot for your evaluation and comment. Your feedback is really valuable for us. We are really happy to know that your first all incluive hotel experience was great. We invite you to come back and enjoy the magnificent of the beautiful Tangolunda Bay

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a week in late October. The staff was great, the food was good. The buffet was what you would expect for an all-inclusive, but there were many standouts, including breakfast and many regional cuisines. The property is very large, but walking to the beach from our room wasn’t impossible, we did it many times. My gf complained a little about the smell of gasoline from the golf carts, but we definitely had fun zipping around in those carts. The beach is really where this place shines. We loved playa manzanilla and Ventura. Snorkeling was amazing with a huge reef right off the beach. We went to the Caribbean last year and had a saw a lot of sea weed, luckily there’s none of that here. There’s drink service on the beach. We had a great time and were lucky enough to have great weather the whole time, and would definitely come back again.
Stayed 7 nights in Oct 2023
Response from Team Las Brisas Huatulco on Oct 23, 2023
Dear Mr JamesThank you so much for your comment. We are really proud to know that you had a very good vacation exoperience at our beautiful hotel. You mentioned that you definitely will come back, and we will be waiting for you and your family. Chapter two cooming soon. Thanks again!!!

10/10 Excellent

Edson Alexander

Stayed 6 nights in Sep 2023
Response from Team Las Brisas Huatulco on Oct 27, 2023
Dear Mr. EdsonThank you so much for complete the evaluation. We are happy to know that you had a great experience.have a great weekend and please come back soon.

8/10 Good

Daniela

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Excellent location excellent view and great food but rooms a little outdated could use a remodel
Stayed 2 nights in Sep 2023
Response from Team Las Brisas Huatulco on Oct 4, 2023
Dear Ms DanielaWe are really happy to know that your visit was well. We are keep on working on up date our rooms, we are changing TVs, courtains , clocks, minibars, etc. We hope that you will come back and enjoy our amenities and services. Kind regards from the beautiful Tangolunda Bay!

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. I would say that the only thing I did not like was that the food was cold is some restaurants.
Stayed 7 nights in Sep 2023
Response from General Management on Sep 29, 2023
Thank you very much for sharing your experience and detailing the inconveniences that detracted from your stay.Your feedback helps us to improve our service.We look forward to the honor of having you as our guest in the future.Warm Regards,Miguel Ángel SoteloGeneral Manager

6/10 Okay

German

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Sep 2023
Response from Equipo Las Brisas Huatulco on Sep 28, 2023
Estimado Sr. GermanGracias por su evaluación. Si usted gusta puede abundar en sus comentarios para poder saber que areas de oportunidad ofrecimos desde su perspectiva. Sus comentarios son muy importantes para nosotros, ya que los mismos nos ayuda a mejorar. le mandamos un afectuoso saludo.

4/10 Poor

Terri

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stay somewhere else
Las Brisas is a tired property and service levels in many parts need improvement. For an all inclusive, the food was just terrible. There was not one meal the entire seven days that our party of four enjoyed. The last two days we just went out to breakfast and dinner in town. The beaches are beautiful, the shuttle service super friendly, but a pain in the butt to have a property that you have to shuttle everywhere. I have stayed in a lot of hotel rooms, the beds were comfortable, but the room lacked serious personality. It is old and dated. They need more English-speaking employees. To order room service every day just to get a cup of coffee was a chore. Most days we were told we could have cream other days. We were told no cream. Some days came with sugar and Splenda other days didn’t come with it. Huatulco is a beautiful place. Do yourself a favor go to a different hotel don’t waste your money on this one.
Stayed 7 nights in Sep 2023
Response from General Management on Sep 15, 2023
Dear Guest,We really appreciate the time you took to give us your valuable comments. we do regret to hear about not having met your expectations.We are always looking for ways to make the hotel more comfortable and deliver impeccable service and your valuable feedback will help us to do. We look forward to welcoming you back in the near future and you can experience the enhancements we will have made in Las Brisas Huatulco. Thank you and we hope to see you soon.Warm Regards,Miguel Ángel SoteloGeneral Manager

6/10 Okay

Angela

Traveled with group, Traveled with family
Liked: Cleanliness
Disappointing!
We paid extra to stay at the beach club residence, but they were not close to the beach at all. Everywhere at Las Brisas requires a shuttle you spend most of your day shuttling back-and-forth. That was our first complaint. Second would be the food it was just subpar it felt like old tired, Buffet food. They do have nicer restaurants on premises, but they will tell you that they’re booked or not open that night. We were able to go to each of the nicer restaurants only once each time, even though they were booked, the restaurants were empty, our waiter told us that it is because it forces people to eat the Buffet food which costs the restaurants less. Third not enough people spoke English. Yes we are in a foreign country and should speak their language but we are paying US$2500-US$4000 and more English-speaking folks would be nice. Probably the best experience we had was at the spa. Absolutely lovely and top-notch.
Stayed 7 nights in Sep 2023
Response from Team Las Brisas Huatulco on Sep 11, 2023
Dear Mrs. Angela Thank you for your comments . In efect the BBC is allocated in the mountain, the same as the rest of our rooms. The BBC rooms are bigger and have better ocean views. The specialized night restaurants have different scheduled seattings, that could bethe reason that you encontered few people. We have a restaurant reservation system in order to have better control of the restaurant capacity and the hotel occupancy. We promise you that we will reinforce our colaborators english lessons. We hope that you will give us an opportunity to host you again. Kindest Regards

10/10 Excellent

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Team Las Brisas Huatulco on Aug 30, 2023
Dear CarlosThank you so much for your evaluation. It helps us a lot to know our guest satisfaction level. We are really happy to know that your experience was great and we want to thank you for select us.