Ratings based on 86 Verified Reviews

3.3 out of 5
62% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from California

very nice, close to beach & accommodating.

Posted Jun 3, 2017
Pros: The staff was polite and very accommodating. The golf cart would arrive approximately every 10 to 15 minutes. The food was great.
Cons: There is nothing to improve about this experience. The daily and nightly theme activities were great.
Location: old Huatulco the town is approximately 10 minutes from the hotel zone. The taxi ride coast about $10.The airport is approximately 20 minutes.
Huatulco, Oaxaca is a virgin beach, It's very tropical, and it's paradise. We did the waterfall, and ATV tour through the rainforest. After we relaxed with did the city tour. other beaches are nearby that will take your breath away. It was the coolest experience ever! The waterfall location was about an hour from the Park Royal and the ATV jungle tour about 1/2 hour. Huatulco and the hotel looks just the pictures on the internet. My family and I were not disappointed. This is a nicer experience for those that only vacation in Cancun, Puerto Vallarta, Acapulco and Mazatlan. Huatulco is very clean and peaceful surrounded by 9 breathtaking bays. It's very safe there for those travelers that have doubt.
Comment from Hotel Management
Jun 7, 2017 by Alfredo Salinas., Hotel Management
It is really pleasing to read how much you enjoyed our facilities and services. We are glad that we managed to make you feel comfortable and well cared for. Thanks to much appreciated reviews like yours, we feel in the need of improving day by day. We look forward to welcome you back to have the pleasure of serving you again. Best Regards
3 out of 5
by A verified traveler

Posted Apr 24, 2017
Not fit for elderly persons. Beach is too far to walk. The food was so so. I will not come to this hotel again. Other than that, the staff was very friendly. One time visit to this resort is enough.
Comment from Hotel Management
May 8, 2017 by Alfredo Salinas., Hotel Management
Please let me thank you in the first place for staying at Park Royal Huatulco. Your comments are very important to us as they help us identify our areas of opportunity and continue to reach our goal which is our guests' satisfaction. Please rest assured that all the points you mentioned are already being taken care of for them not to occur to any of our guests. We would be more than pleased to host you again to show you the improvements made after our guests' valuable feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Rocky Mountains

Great Vacation

Posted Mar 17, 2017
Pros: The staff was great, Freddy, Fransico and Karina at the buffet, Lorenzo, Moe and all the bar guys and Tomas are just a few that I recall
Cons: See above
Location: See above
The Park Royal is a good hotel, especially for the price. The staff is attentive and accommodating. The grounds and buildings are very well kept. It is quiet at night and the area is safe and fun. The food is good, not great, but you will not go hungry. We do not speak Spanish but had very little problem in that regard. The beach palapa area is quite small so get their early if you want shade. Our only complaint, and it is a minor one, is the music at the beach pool area was way to loud for our senior ears. We usually went to other beaches from 11 am till 4 or so to escape. There are plenty to choose from....La Bocana was our favorite.
Comment from Hotel Management
Mar 17, 2017 by Alfredo Salinas., Hotel Management
Dear J: First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Huatulco. Thank you for taking the time to share the delightful experience you had at our resort. Please know that it is enormously satisfying to know that we provided you with a memorable stay. That is one of our main goals and it is good to know that we are on the right track. It is really uplifting to read comments as positive as yours which pushes us forward in our search of excellence. I look forward to welcome you back at our facilites to have the pleasure of serving you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Saskatchewan

The staff is very accommodating. Lots of smiles.

Posted Mar 4, 2017
Pros: The staff and the rooms are great. And the view is awesome.
Cons: Cots would be nice on the balconies of building 10 We didn't know they were available until our last day.
Location: There are a few shops near bye and a golf coarse.
I told told the buffet staff that we (us and 4 kids) were there to celebrate my husbands birthday. When we came down for supper there were balloons on the table and they brought a cake. This is the 4th time we were at Park Royal (Crown Pacific) and would go again. They have a shuttle service which was always available.
Comment from Hotel Management
Mar 4, 2017 by Alfredo Salinas., Hotel Management
Dear Donel: First and foremost, I would like to express my gratitude upon your decision to stay again at your hotel Park Royal Huatulco. Thank you for taking the time to share the delightful experience you had at your resort. Please know that it is enormously satisfying to know that we provided you with a memorable stay. That is one of our main goals and it is good to know that we are on the right track.I apology for not letting you know that we can offer you the cots for your balcony since your arrival, Thanks to reviews as complete as yours, we are able to identify opportunity areas that we can improve to provide you with a more exceptional service. We are happy to hear that you liked the details about your husband's birthday. We will be very pleased to host you again in the near future so you can rest assured that it will be another stay to remember. I hope you and your family have a wonderful day.
4 out of 5
by Erika Giovanna

Nice clean and good value for money.

Posted Jan 12, 2017 on Hotels
Our stay was great, we enjoyed the room we had, great view, there are plenty of golf cars that can take you up and down, the drivers were great and really nice to kids, we have a small baby and he loved to ride the cars, all the drivers were really nice to him and to other guests! We always found something nice to eat, we enjoyed the oriental dinner the best, Esteban and Renel were super nice to us in the beach restaurant and Armando in the Italian restaurant, they were nice not just to us but to everybody and always not like other employes that were just nice and pretending to work just when the manager was around. Maybe the manager can ask some guest to evaluate when he is not around so he can get a real look of the things. The manager is always having a look to the restaurants and lobby, and he eats there so it´s great that he can have a taste of the food that is served. The manager is really trying to keep up even if the resort is big and he can`t be everywhere all the time. We had great time and the only thing that can improve is the number of laying sunbeds and chairs around the swimming pool as there is a lot of free space that can be used by the guest instead of having them all squeze in the snack and beach area.
Comment from Hotel Management
Jan 20, 2017 by General Manager, Hotel Management
Thank you for your preference and for your kind review. It was a pleasure to welcome you at Park Royal Huatulco. It is really pleasing to read how much you enjoyed our facilities and services. We are glad that we managed to make you feel comfortable and well cared for. It is thanks to comments like yours that we want to work hard every day to offer a greater service. Proper measures have been taken alongside the staff to avoid future situations on these matters. We are certain that we can make you feel at home every time you come. We will be waiting for your visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from denver

The room was neat, big and clean

Posted Jan 10, 2017
Pros: The room and the swimming pool that is located on the 7th floor
Cons: The food. It was good but I think it could be improved.
Location: The location is nice and there are a shopping area close to the hotel
Even though we had to be transported by small cars to get to the restaurant located by the beach, the hotel has another swimming pool on the 7th floor and another restaurant and bar by the pool which was very convenient.
Comment from Hotel Management
Jan 11, 2017 by Alfredo S. , Hotel Management
We appreciate your comment and we will be working to improve our food every day
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great food, facilities and excellent staff!

Posted Nov 13, 2016
The room was spacious, clean and bright. The jacuzzi tub was something I could get used to. The large deck was great especially if you like sunrises. The downside is the location of the main dining room. Be prepared to wait for the shuttle to take you to there. A better description of the food options for the dining room on the 6/7 floor would be useful. Speaking of which, the main dining room food and options were varied with something for everyone. All hotel staff are the best feature for this hotel. They are very friendly and helpful.
Comment from Hotel Management
Nov 22, 2016 by Alfredo Salinas , Hotel Management
I would like to thank you for taking the time to share your enchanting experience, Know that our priority is to be very attentive towards your needs and to provide you with an exceptional service, We will be very pleased to host you again in the near future. You can rest assured that it will be another stay to remember.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Nov 13, 2016
Pros: It was always nice and cool, and comfortable. Close to the pool.
Cons: Have the food down at the beach hot.
Location: We went into town twice and nice little town. Did some shopping and touring around.
Hotel was good. Food at the a-la-carte was excellent as well as staff. Food down at the beach was all right but always cold. Staff very friendly and helpful. The climb up the hill at times was a bit much but good exercise. Beautiful view from the 10th floor.
Comment from Hotel Management
Nov 22, 2016 by Alfredo Salinas , Hotel Management
Dear Guest First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Huatulco. It's for you and your satisfaction that we are changing, please come back when you like this your house.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Different structure from other hotels.

Posted Apr 16, 2016
I really enjoyed staying at this hotel. I definitly come back again. I love the structure. The food was great. It was closed to the beach. It had three swimming pools.
Comment from Hotel Management
Aug 11, 2016 by Héctor Díaz , Hotel Management
t is very rewarding to know how much you enjoyed your stay at our resort. Please know that our aim is to go beyond your expectations and I am truly content to find out that we achieved it. Please do not hesitate to visit us again and kindly let us provide you with an outstanding service that exceeds your expectations.
2 out of 5
by A verified traveler

3 star hotel

Posted Mar 24, 2016
Rooms are not what we paid for beach is not close food is ok but could be better
Comment from Hotel Management
Aug 11, 2016 by Héctor Díaz , Hotel Management
Our mission is to make every stay as pleasant as possible. For that reason, we welcome all of our guests' feedback as it will allow us to enhance the services we offer. Hopefully we will have the good fortune of welcoming you again and going beyond your expectations during your upcoming stay.