Ratings based on 54 Verified Reviews

3.3 out of 5
61% of guests recommend
3.6 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from denver

The room was neat, big and clean

Posted Jan 10, 2017
Pros: The room and the swimming pool that is located on the 7th floor
Cons: The food. It was good but I think it could be improved.
Location: The location is nice and there are a shopping area close to the hotel
Even though we had to be transported by small cars to get to the restaurant located by the beach, the hotel has another swimming pool on the 7th floor and another restaurant and bar by the pool which was very convenient.
Comment from Hotel Management
Jan 11, 2017 by Alfredo S. , Hotel Management
We appreciate your comment and we will be working to improve our food every day
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Great food, facilities and excellent staff!

Posted Nov 13, 2016
The room was spacious, clean and bright. The jacuzzi tub was something I could get used to. The large deck was great especially if you like sunrises. The downside is the location of the main dining room. Be prepared to wait for the shuttle to take you to there. A better description of the food options for the dining room on the 6/7 floor would be useful. Speaking of which, the main dining room food and options were varied with something for everyone. All hotel staff are the best feature for this hotel. They are very friendly and helpful.
Comment from Hotel Management
Nov 22, 2016 by Alfredo Salinas , Hotel Management
I would like to thank you for taking the time to share your enchanting experience, Know that our priority is to be very attentive towards your needs and to provide you with an exceptional service, We will be very pleased to host you again in the near future. You can rest assured that it will be another stay to remember.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Nov 13, 2016
Pros: It was always nice and cool, and comfortable. Close to the pool.
Cons: Have the food down at the beach hot.
Location: We went into town twice and nice little town. Did some shopping and touring around.
Hotel was good. Food at the a-la-carte was excellent as well as staff. Food down at the beach was all right but always cold. Staff very friendly and helpful. The climb up the hill at times was a bit much but good exercise. Beautiful view from the 10th floor.
Comment from Hotel Management
Nov 22, 2016 by Alfredo Salinas , Hotel Management
Dear Guest First and foremost, I would like to express my gratitude upon your decision to stay at Park Royal Huatulco. It's for you and your satisfaction that we are changing, please come back when you like this your house.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Different structure from other hotels.

Posted Apr 16, 2016
I really enjoyed staying at this hotel. I definitly come back again. I love the structure. The food was great. It was closed to the beach. It had three swimming pools.
Comment from Hotel Management
Aug 11, 2016 by Héctor Díaz , Hotel Management
t is very rewarding to know how much you enjoyed your stay at our resort. Please know that our aim is to go beyond your expectations and I am truly content to find out that we achieved it. Please do not hesitate to visit us again and kindly let us provide you with an outstanding service that exceeds your expectations.
2 out of 5
by A verified traveler

3 star hotel

Posted Mar 24, 2016
Rooms are not what we paid for beach is not close food is ok but could be better
Comment from Hotel Management
Aug 11, 2016 by Héctor Díaz , Hotel Management
Our mission is to make every stay as pleasant as possible. For that reason, we welcome all of our guests' feedback as it will allow us to enhance the services we offer. Hopefully we will have the good fortune of welcoming you again and going beyond your expectations during your upcoming stay.
3 out of 5
by A verified traveler from los angeles downtown

not even a 3 star hotel

Posted Mar 22, 2016
Pros: The highlight of this vacation was the temezcal massage.
Cons: The food!
Location: The cruises to the Bahia real good, the one to the cascade not so good long and boring. Temezcal spa and massage real good.
This is a resort but it felt like I was in a cheap hotel. The beds were very hard I did not look forward to going to bed. The food was even worse. On Oaxaca theme night their own traditional food was not even as good as their Mercado food. We spend more money eating out then we budgeted for. This was my worse vacation ever.
Comment from Hotel Management
Aug 11, 2016 by Héctor Díaz , Hotel Management
It is with great concern that I read the review you kindly shared. It disappoints me to know that we did not succeed in meeting your needs, for which I want to make an apology. Please rest assured that all the points you mentioned are already being taken care of for them not to occur to any of our guests I look forward to welcome you back in the near future to make sure that you receive the quality service you deserve.
2 out of 5
by A verified traveler from Toronto

Cheap, low end Hotel

Posted Mar 14, 2016
Pros: The beach is beautiful! The grounds are kept pretty good. The staff at the 7th floor restaurant were much more friendly.
Cons: Total renovation of rooms and pools! Better food and preparation. More accurate rating!
Location: Cabs are cheap with wonderful restaurants in Crucecita and Santa Cruz. The town square and music are wonderful and inexpensive.
We found this hotel very run down and in need of major renovations in regards to the rooms. We finally did get another room after a few days in which the AC worked. All areas inside the room were very run down and shabby looking. There were many others staying there who felt the same way. The housekeeping was poor at best. We were told the best rooms were on the 9th and 10 floor(we were on the 10th). There are nice renovated rooms on the 7th but they are kept for their vacation club members. Some of these rooms went empty during our stay. The 2 pools were skanky at the end of the day after so many young kids with no swimming diapers. There are a lot of Nationals, and while I have nothing against them, they have different parenting ideas when young children are left at the pool and are very noisy. The staff at the 7th floor pool and restaurant were very good. The staff at the buffet on the beach were not. The food at the buffet was very limited, simple and cold most times. The food was better at the 7th floor restaurant but limited in variety. The beach was beautiful. We feel this hotel should be rated at a 1 star at best and not a 3.5 star as listed.
Comment from Hotel Management
Aug 11, 2016 by Héctor Díaz , Hotel Management
I am really sorry we could not prevent this kind of inconveniences from happening during your stay. We will be very pleased to host your holidays again to offer you an outstanding service that surpasses your expectations.
1 out of 5
by A verified traveler

I wasnt to happy about walking to the beach

Posted Apr 13, 2015
That was a bad expirence iwont be back to the hotel and i woudnt recomen it to nobody
Comment from Hotel Management
Dec 9, 2016 by Alfredo Salinas , Hotel Management
It is our priority to provide our guests with everything they are looking for in a resort. Therefore, we appreciate any form of feedback as it helps us improve to keep exceeding their expectations.
3 out of 5
Recommended
for Everyone
by A verified traveler from vera

Posted Mar 20, 2015
The safe in the room wasn't working,the were no towels in the bathroom ,the minor policy is kind of confusing but everything also was fair
5 out of 5
Recommended
for Everyone
by A verified traveler

Great relaxing vacation

Posted Jan 30, 2015
Pros: The beach and all the amenities at the beach.
Location: Excellent, quiet location. Taxis are cheap for travel into town for shopping or entertainment.
We completely enjoyed our stay here. The facilities and staff were wonderful. Knowing just a little Spanish was helpful, most of the staff had limited English. The beach is beautiful with vendors bringing the shopping to us. Our room was large and well equipped.
Comment from Hotel Management
Dec 9, 2016 by Alfredo Salinas , Hotel Management
It is our priority to provide our guests with everything they are looking for in a resort. Therefore, we appreciate any form of feedback as it helps us improve to keep exceeding their expectations.