Ratings based on 145 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
86% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from El Paso TX, USA

PLEASANT STAY!

Posted Jun 17, 2016
Pros: Facilities and staff courtesy
Cons: The quality of the food at the Japanese restaurant
Location: The location is so quiet because it is not located at a hotel zone, you can go to the town that is about 25-20 minutes driving. Unfortunatelly because
My wife and my self spend a very pleasant stay, even that the weather was not favorable, however the facilities of the hotel make us fell very comfortable. The food at the restaurants (except for the Japanese) were excellent, the courtesy of the staff, without exception, were incredible.
Comment from Hotel Management
Jun 23, 2016 by Angélica Angón Cano / Secrets Huatulco, Hotel Management
Dear guest, Thank you very much for sharing your comments. We are pleased to know that you mostly had a pleasant stay at Secrets Huatulco. We will take into account the area of opportunity highlited, in order to improve our service. My best regards, Angélica Angón Cano General Manager
2 out of 5
by A verified traveler

Pobre atencion del personal,

Posted Jun 15, 2016
Llamada de informacion de cargo Por visita de familiar no huesped, de Una forma intimidatoria, personal no profecional !!gracias!!
Comment from Hotel Management
Jul 2, 2016 by Angélica Angón Cano / Secrets Huatulco, Hotel Management
Buenos días, Lamentamos el incidente; en Secrets Huatulco, nuestra misión es brindar el mejor servicio, y lo invito a ponerse en contacto con nosotros, para poder dar el seguimiento correspondiente. Saludos cordiales, Angélica Angón Cano
5 out of 5
by A verified traveler from C

Lovely place, secluded and not crowded.

Posted Jun 1, 2016
Food was great, room was clean and comfortable, location was beautiful and the staff was VERY friendly. What more can you ask for?
Comment from Hotel Management
Jun 10, 2016 by Angélica Angón, General Manager, Hotel Management
Dear Eli, Thank you very much for sharing your review. It is very important for us to receive the feedback of our guests. In this frame, we are pleased to know that you enjoyed your stay at Secrets Huatulco Resort & Spa. I invite you please to contact me previous to your future stay. I will be pleased to attend any request your could have. My best regards, Angélica Angón Cano General Manager
5 out of 5
by A verified traveler from Calgary, AB,

Was beautiful because close to beach

Posted Apr 17, 2016
Pros: Everything
Cons: Notthing to improve, it was awesome!
Location: It was convenient.
I love it because it had swimming pools all over to play ball, activities to do, and food to eat, drinks at the bar. Very well organized!
Comment from Hotel Management
Jun 13, 2016 by Secrets Huatulco Resort & Spa, Hotel Management
Dear Connie, thank you very much for sharing your kind comments. It is our pleasure to provide the best facilities and service to our guests. We are pleased to know that you loved your stay at Secrets Huatulco Resort & Spa. We hope to welcome you back soon here. Any special request you could have previous to your future stay, please contact us: a_gerencia.sechu@secretsresorts.com My best regards, Angélica Angón Cano General Manager
4 out of 5
by A verified traveler from mexico

excelente servicio

Posted Apr 5, 2016
Pros: Las albercas al pie de la master suite son geniales. Muy comodas y muy buen detalle
Cons: Los camastros de las albercas estan muy mal. Se encajan los tubos y estan muy incomodos. Deberian ponerles un colchon para que no lastimen.
Location: No se necesita salir del hotel. Los restaurantes para cenar son excelentes. Mas el de mariscos en la noche y la atencion del mesero PABLO es estupenda
Es un hotel excelente. El servicio de las personas y sobre todo la actitud es muy buena.
Comment from Hotel Management
Jun 24, 2016 by Angélica Angón Cano / Secrets Huatulco, Hotel Management
Estimado huésped, Agradecemos el tiempo dedicado en enviarnos una reseña de su experiencia en el Hotel. Es muy importante para nosotros, contar con la reseña de nuestros huéspedes. De esta forma, podemos tomar las medidas correctivas necesarias para mejor nuestro servicio. En este marco, estaremos dando el seguimiento correspondiente, acerca de su comentario sobre los camastros. Saludos cordiales, Angélica Angón Cano Gerente General
5 out of 5
by MARIA DEL CARMEN VIRGINIA from México, DF

Vacaciones de ensueño

Posted Apr 3, 2016 on Hotels
Super, es un hotel q disfruto mucho x q es "solo adultos" inmejorable trato y cortesía, el servicio al cliente es muy superior a otros hoteles de Huatulco, nadamas q ahora considero no me dieron la habitacion q pague x q estuve en planta baja y no tenia de frente el mar
Comment from Hotel Management
Jun 24, 2016 by Secrets Huatulco, Hotel Management
Estimada huésped, Muchas gracias por dejar esta reseña de su estancia en Secrets Huatulco Resort & Spa. Lamentamos mucho la situación que nos viene reportando, y estaremos dando el seguimiento correspondiente, para tomar las medidas correctivas. Saludos cordiales, Angélica Angón Cano Gerente General
5 out of 5
by A verified traveler from Puebla

Hotel muy bonito

Posted Mar 20, 2016
Pros: buenas comida y bebida
Cons: Poner un transporte del Aeropuerto-Hotel_Aeropuerto
Location: No hay mucho en los alrededores
Estuve con mi mujer 6 Dias y sentimos muy . La comida y bebida es de primera. Todo esta muy limpio
Comment from Hotel Management
Jun 24, 2016 by Angélica Angón Cano / Secrets Huatulco, Hotel Management
Estimado Señor, Ha sido un placer atenderle en Secrets Huatulco Resort & Spa, y nos da gusto que haya disfrutado su estancia aquí. Tomaremos en consideración su sugerencia de un transporte Aeropuerto-Hotel-Aeropuerto. Saludos cordiales, Angélica Angón Cano Gerente General
5 out of 5
by David

Posted Mar 16, 2016 on Hotels
Comment from Hotel Management
Jun 14, 2016
Estimado huésped, Muchas Gracias por calificarnos, esperamos tener la oportunidad de hospedarlo nuevamente, y brindarle el mejor servicio en Secrets Huatulco Resort & Spa. Saludos cordiales, Angélica Angón Cano Gerente General
5 out of 5
by A verified traveler

Posted Mar 15, 2016
excelent,excelent,excelent,excelente,excelent,excelent,excelent,excelent, excelent,excelent,excelent,excelente,excelent,excelent,excelent,excelent,
Comment from Hotel Management
Jun 13, 2016 by Secrets Huatulco Resort & Spa, Hotel Management
Dear guest, We are pleased to know that you found your stay excellent. Please do not hesitate to contact us previous to a future stay at Secrets Huatulco Resort & Spa: a_gerencia.sechu@secretsresorts.com My best regards, Angélica Angón Cano General Manager
5 out of 5
by Ellen

Posted Mar 15, 2016 on Hotels
Help was fabulous
Comment from Hotel Management
Jun 14, 2016
Dear Ellen, Thank you for posting your comment. We hope to welcome you back soon at Secrets Huatulco Resort & Spa. My best regards, Angélica Angón Cano General Manager