Ratings based on 99 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Mexico City
Muy buenoPosted Aug 23, 2015
es el lugar ideal para desconectarte, la playa es bella y las albercas también. El spa es lo mejor, no pueden dejar de usarlo. Los cupones de cortesía que te regalan no sirven para nada y el servicio del bufete puede mejorar. Del resto es buenísimo y que no acepten niños es genial (PD no acepten el desayuno de ventas que te ofrecen desde los taxis en el aeropuerto es una locura y te hacen perder toda la mañana)
for Couplesby A verified traveler from COURTLAND VA
THIS RESORT IS PERFECT IN EVERY WAY. EXCELLENTPosted Jun 1, 2015
Location: LOCATION IS ON THE PACIFIC OCEAN IN A COVE. BEAUTIFUL VIEWS.
CAN NOT SAY ENOUGH GOOD THINGS ABOUT THIS RESORT. THE STAFF, HAVIAR, FRANCHESCO, CARMEN ARE THE GREATEST. BEAUTIFUL AND ACCOMODATING. FOOD IS EXCELLENT. PLENTY OF THINGS TO DO OR YOU CAN JUST RELAX AND DO NOTHING.
by A verified traveler
Bad beach, bad staff, terrible food and drinksPosted May 29, 2015
Pros: The only good thing about this hotel were the rooms, the pools and the spa! Great room with jacuzzi, king size bed and a sofa. Also, the pool is very
Cons: Start with the food and drinks, do the real thing and not artificial flavors! Then, train your staff to be kind no matter the guests' nationality.
The hotel's infrastructure is great, but that is about it. The beach has high waves and the pictures of the hotel site are deceiving, the water is not clear and this not a place for snorkeling. The staff is really bad and we were treated with disrespect. They took about 15 minutes to start checking us in, and their first greeting literally was: "What are you doing here? What can we do for you?" My first thought was: "We are with our luggage in this place, we certainly and obviously are not trying to buy bananas or just stare at the landscape or something". The staff seemed too focused on attending to the foreign visitors and very disrespectful to the local ones like us. The food is nothing special, and for the price of the all-inclusive option we were really disappointed. For instance, in downtown you could get really great and authentic Mexican food for between USD$5 and $20. The drinks across the hotel were really bad too, all the cocktails were just flavored stuff and not the real deal! For instance, a strawberry margarita would be just strawberry powder with some of the worst tequila; a lemonade would be just powder without any actual lemon! The only good thing about this hotel were the rooms, the pools and the spa! Great room with jacuzzi, king size bed and a sofa. Also, the pool is very large and decent with enough chairs and umbrellas. The spa is great too and quite inexpensive!
for Couplesby A verified traveler
Excelente lugar y servicio +++Posted May 26, 2015
Excelente servicio e instalaciones. Un gran lugar para regresar.
for Everyoneby A verified traveler from Mexico
Awesome HotelPosted May 8, 2015
Best hotel in value, location, facilities, food, everything
for Couplesby Hector Mariano from Queretaro
Hotel de lujoPosted May 3, 2015 on Hotels
Excelente hotel, servicio sensacional, un hotel para desacansar y relajarte.
for Everyoneby A verified traveler from Puerto Escondido
Excelente HotelPosted Apr 21, 2015
Estuve un fin de semana con mi esposo para festejar nuestro aniversario. El hotel esta padrisimo, ubicado en una bahia muy privada con vistas increibles, las recamaras impecables y muy comodas, la comida exquisita y muy Variada, el spa delicioso y muy bonito, muy buen ambiente, muchas actividades y el personal muy atento. Quedamos fascinados y con muchas ganas de volver muy pronto.
for Everyoneby A verified traveler from Houston, TX
Great hotel on the beachPosted Apr 20, 2015
Excellent location, staff, & accommodations! Perfect for that needed getaway
for Couplesby A verified traveler from CIUDAD DE MEXICO
Posted Mar 10, 2015
Pros: LAS ALBERCAS
Cons: YO PIENSO QUE NO HAY NADA QUE MEJORAR
Location: BARES, ALBERCAS, BUENOS RESTAURANTES
EXCELENTE ESTANCIA, FUERON UNOS DIAS MUY AGRADABLES
for Everyoneby A verified traveler from Minnesota
Room with a view!Posted Mar 1, 2015
Pros: Staff are very friendly! Loved the warm temps & beautiful sunshine everyday! We felt very safe in this area of Mexico! Very clean rooms & grounds!
Cons: Place caution tape for uneven edges, step-down areas. Have housekeeping clean rooms BEFORE 4 pm. Deliver newsletter of daily activities to room.
Location: Loved the mountains! Take the 3 Level Tour, it was excellent! Go into town for shopping etc. The weather is absolutely perfect every single day!!
We had a wonderful vacation, however there are a few improvements that could be made. There were a lot of smokers around the swim-up bar, & smokers in the pool would flick their ashes into the water! Gross! Housekeeping came late to our room almost every day, around 4pm, just when we would come back from the pool & wanted to get ready for the evening! The grounds & all the rooms were extremely clean! Fresh flowers several times daily in public restrooms! Food was OK but frequently lukewarm. Fun entertainment team! Water aerobics very fun! Stay away from vacation timeshare people, they won't take no for an answer!! Beware of uneven surfaces, step down ledges...we saw several people fall or trip! Tried to buy a postcard in resort shop, & they needed to see my passport to make the sale! Ridiculous!! The marquee with event times was frequently wrong, so we missed a lot of the entertainment. Need to deliver a newsletter to room listing times & events for the day. Need more umbrellas & chairs around the pool. Beach is beautiful to look at but is very steep to get down to, sand is coarse & hot. They need more waiters around pool, they were running their butts off! Bartenders worked very hard to keep up! Poolside grill was excellent for burgers, ribs, & seafood paella. Paella class by pool was a lot of fun, tequila tasting, & rifle shooting at targets are more fun activities to participate in! I arranged private transportation for airport through the resort, very worth it!