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Reviews of Secrets Huatulco Resort & Spa - Adults Only - All Inclusive

4.5 out of 5
Secrets Huatulco Resort & Spa - Adults Only - All Inclusive
Seccion Hotelera Bahia de Conejos, Lote 8, Santa María Huatulco, OAX

Reviews

8.8

Excellent

Rating 10 - Excellent. 404 out of 691 reviews" "
Rating 8 - Good. 168 out of 691 reviews" "
Rating 6 - Okay. 74 out of 691 reviews" "
Rating 4 - Poor. 34 out of 691 reviews" "
Rating 2 - Terrible. 11 out of 691 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tabitha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our first trip to Huatulco Mexico, our room was cleaned couple times a day, we did have a little light switch we could turn on if we choose not to. They did a turn down service every night which threw me off at first but I really enjoyed having everything tidied. Abraham welcomed us our first day & everyday would ask how everything was & if we needed any help. He helped us book a 7 bay tour & waterfall tour. we enjoyed both of those however next time we are going to leave a day in between as it definitely tired us out but definitely worth it! He also gave us advice on where we should go for shopping and always found us a cab fairly quickly! We couldn’t get our safe working but they got it changed out for us with no problems. There were a few options for restaurants right on the resort as well as daily buffets so lots of options. Our favourite restaurant was Spice (Pan-Asian Fusion Restaurant), the food was absolutely delicious! We also learnt there is a secret cabinet in the room for the concierge to put room service in or to take dirty dishes without them having to come into your room. (This door can be locked from the inside so you only unlock it when you ordered something or when you have asked them to come grab your dishes, don’t worry) All in all it was a nice relaxing vacation for the most part we just needed to plan our tours a little further apart from one another but this was our first time so that was our mistake. It’s hot and humid but I enjoy heat
Stayed 7 nights in Mar 2024
Response from eConcierge on Mar 25, 2024
Thank you for sending us your review of your stay at Secrets Huatulco Resort & Spa. It was a pleasure to have hosted you and we hope to have the privilege of welcoming you again very soon. Greetings.

8/10 Good

Luis, Whittier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place and service were very good but, the food and drinks were not what we expected.
Stayed 5 nights in Mar 2024
Response from eConcierge on Mar 23, 2024
Thank you for taking a moment to leave us a review of your stay at Secrets Huatulco Resort & Spa. Your comments and observations about food and drinks are very important to us. We hope to have the privilege of hosting you again. Greetings.

6/10 Okay

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach and location which is our top priority. Difficult route getting to the beach from the rooms. Chair saving should be outlawed. Rooms were clean. Generous with beach towels. Long pants in restaurants for men is just plain stupid.
Stayed 4 nights in Mar 2024
Response from eConcierge on Mar 23, 2024
Thank you for taking a moment to leave us a review of your stay at Secrets Huatulco Resort & Spa. Your comments and observations on different areas are very important to us. We hope to have the privilege of hosting you again. Greetings.

2/10 Terrible

Amanda

Traveled with partner
Disliked: Amenities
Mini bar was just filthy 3 pm check in and then told to wait until 4pm in the foyer Japanese restaurant was cheap wine and stale food and dried fish Service was average Separate bedroom was not!
Stayed 1 night in Feb 2024
Response from eConcierge on Feb 27, 2024
We are sorry to know from your description that your experience was not the best in terms of quality and service. We appreciate the opportunity you give us to share your impressions so that we can take actions that allow us to improve.

4/10 Poor

Sonia

Traveled with partner
Disliked: Amenities, property conditions & facilities
Room wasn't ready until close to 4, check in was at 3. Expedia confirmation said nothing about dress code for most of the 6 dining rooms, men had to have long pants and close toed shoes. My partner had men's capris and slip ones, we were not allowed in the dining rooms. Drinks were weak, the washed the plastic glasses in a tub of water in front of us at the swim up bar so not clean or hygiene at all. Missing chunks of tile, stucco, bar pieces everywhere. Place is showing it's age, staff not friendly. Food at the Market Cafe, buffet where we could eat due to dress code issues was mediocre. Nothing that should have been served warm was. We tried room service, food arrived cold, not even slightly warm. Overpriced, not a return hotel.
Stayed 2 nights in Feb 2024
Response from eConcierge on Feb 15, 2024
Thanks for your message Sonia. We are sorry for the experience you describe to us and that your vacation did not live up to your expectations. We inform you that in the description of the hotel, the dress code that applies in the specialty restaurants is mentioned. On the other hand, we assure you that your comments to improve the quality and service are very important to us, as they allow us to identify aspects to improve through the eyes of our guests. Hope to have another opportunity in the future.

6/10 Okay

Arturo

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from eConcierge on Feb 15, 2024
Thanks for your message Arturo. We regret not having clarified the points that marred your stay. We hope to have a new opportunity to host you.

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely great experience at the Secrets Huatulco! Would come here anytime! Super friendly staff! Just perfect
Stayed 7 nights in Feb 2024
Response from eConcierge on Feb 12, 2024
Thank you for taking a moment to leave us a review of your stay at Secrets Huatulco Resort & Spa. We are very happy to know that you returned home with the best memories of your vacation. We hope to have the privilege of hosting you again. Greetings.

10/10 Excellent

Veronica

Stayed 6 nights in Jan 2024
Response from eConcierge on Feb 8, 2024
Gracias por tomarse un momento en dejarnos la reseña de su estancia en Secrets Huatulco Resort & Spa. Esperamos tener el privilegio de hospedarle nuevamente. Saludos.

6/10 Okay

Sandy, Hermiston

Traveled with partner
Liked: Cleanliness, staff & service
The property was fine. Very clean staff very friendly. The beds need to be updated. Alcoholic beverages and food should be available at all times. They were not. Our fridge was not filled where another couple who we traveled with their fridge was. The beach was amazing.
Stayed 5 nights in Jan 2024
Response from eConcierge on Jan 31, 2024
Dear Mrs. Sandy, Thank you for your comments. We are sorry to know from your description that your experience was not the best in terms of quality and service. We appreciate the opportunity you give us to share your impressions so that we can take actions that allow us to improve. Hope to have another opportunity in the future.

10/10 Excellent

jeffrey

Liked: Cleanliness, amenities
Stayed 7 nights in Jan 2024
Response from eConcierge on Jan 22, 2024
Thank you for taking a moment to leave us a review of your stay at Secrets Huatulco Resort & Spa. We hope to have the privilege of hosting you again. Greetings.

6/10 Okay

Arianna

Traveled with family
Disliked: Property conditions & facilities
Location is beautiful- the two bahías on the property were the highlight of our stay. However the property is in need of some renovations and upgrades considering the price point for this hotel. Improvement could also be made to staff- particularly reception staff. Regarding dining we were not impressed by the food. We found the best option to be Tamarindo restaurant. There was always a wait for dining especially in the morning. It was also unpleasant how much pressure was placed to attend the unlimited vacation club breakfast presentation. We were “invited” at check in but declined. The next day we were invited to make our way to the breakfast since there was a line for both buffets but again we declined. Later that same day we were approached while at the beach again overall it was uncomfortable. It felt like we had no choice but to attend.
Stayed 5 nights in Jan 2024
Response from eConcierge on Jan 17, 2024
Dear Arianna, we are sorry to learn by your comments that your experience was not the best in terms of quality of meals and facilities. We appreciate the opportunity you give us to share your impressions so that we can take actions that allow us to improve.We will be passing your comments to the vacation club as well.

6/10 Okay

Stacey

Response from eConcierge on Jan 15, 2024
Thank you for your comments. We are sorry to learn that your experience was not the best of all and that we have no further comments. I hope you can contact us through one of our official channels to expand your point of view.

10/10 Excellent

Rory Gene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the property. Did not enjoy the 4 hour/ 90 minute presentation
Stayed 7 nights in Dec 2023
Response from eConcierge on Jan 12, 2024
Thank you for taking a moment to leave us a review of your stay at Secrets Huatulco Resort & Spa. We hope to have the privilege of hosting you again. Greetings.

10/10 Excellent

Kendra

Stayed 7 nights in Dec 2023
Response from eConcierge on Jan 3, 2024
Gracias Kendra por tomarse un momento en dejarnos la reseña de su estancia en Secrets Huatulco Resort & Spa. Esperamos tener el privilegio de hospedarle nuevamente. Saludos.

4/10 Poor

Sergei

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Old and tired resort, premium club is a joke and not worth the upgrade, very pushy with Hyatt Club time share (but its not a time share they say). Lobby doesnt fwwl like a rwsort and their main skybar hangout has no personality, decoration, or ambience. Staff were great and restaurants were good.
Stayed 9 nights in Nov 2023
Response from eConcierge on Dec 26, 2023
Dear guest Sergei, we assure you that your feedback is very important and that we will take in account your comments; since our mission is to offer the best quality service to our guests. We are sorry to know that we didn’t fulfill your expectations. We hope to have another opportunity

4/10 Poor

Jeff

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from eConcierge on Dec 26, 2023
Gracias por hacernos llegar su reseña. Lamentamos no tener más detalles de las causas de sus decepciones. Puede enviarnos más detalles a cualquiera de nuestros canales oficiales.

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great pools and alot of shade down on the beach, with constant breeze.
Stayed 7 nights in Dec 2023
Response from eConcierge on Dec 22, 2023
Gracias por hacernos llegar la reseña de sus vacaciones en Secrets Huatulco Resort & Spa. Fue un placer haber sido sus anfitriones y esperamos verle de regreso pronto.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from eConcierge on Dec 22, 2023
Gracias por hacernos llegar la reseña de sus vacaciones en Secrets Huatulco Resort & Spa. Fue un placer haber sido sus anfitriones y esperamos verle de regreso pronto.

10/10 Excellent

Kevin

Stayed 2 nights in Dec 2023
Response from eConcierge on Dec 22, 2023
Gracias por hacernos llegar la reseña de sus vacaciones en Secrets Huatulco Resort & Spa. Fue un placer haber sido sus anfitriones y esperamos verle de regreso pronto.

10/10 Excellent

Robyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from eConcierge on Dec 12, 2023
Gracias por compartir tu reseña con nosotros. Fue un placer haberte hospedado. Esperamos verte de regreso pronto.

4/10 Poor

Gerardo

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2023
Response from eConcierge. on Dec 12, 2023
Hola Gerardo. Lamentamos no tener ningún tipo de retroalimentación sobre tu experiencia. Puedes usar alguno de nuestros canales de comunicación para ampliar con más detalles. Saludos.

8/10 Good

steven brent

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff, ocean view for all rooms
Stayed 9 nights in Nov 2023
Response from eConcierge on Dec 11, 2023
Thank you for your review.

8/10 Good

Robin Michelle Elizabeth

Liked: Cleanliness, staff & service
The property needs some upgrades, pool tiles falling off everywhere. There is not enough pool chairs for everyone and if you want one you can never sleep in because you have to reserve a chair by six am to sit by the pool. There was this awful whistling sound that ran throughout the day and night no idea what it was but kind of kills the mood sitting out on the deck listening to the ocean. Food was ok, loved the Japanese and thier seafood.
Stayed 10 nights in Nov 2023
Response from eConcierge on Dec 6, 2023
Dear Guest, we appreciate your visit to Secrets Huatulco Resort & Spa and that you have taken the time to share your impressions about your stay. We will be very happy to have you back very soon.

6/10 Okay

Kirk

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Nov 2023
Response from eConcierge on Dec 8, 2023
Thank you for your review! Hope to see you back soon!

10/10 Excellent

Randall

Stayed 7 nights in Nov 2023
Response from eConcierge on Dec 26, 2023
Apreciable Randall, gracias por hacernos llegar la reseña de su estancia en Secrets Huatulco Resort & Spa. Esperamos darle la bienvenida pronto.

8/10 Good

Santiago

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was amazing. We were well taken care of by the staff. Shout out to Edder, Ricardo, Felipe, and Uriel. They made our dining experience excellent.
Stayed 6 nights in Nov 2023
Response from eConcierge on Dec 6, 2023
Dear Guest, we appreciate your visit to Secrets Huatulco Resort & Spa and that you have taken the time to share your impressions about your stay. We will be very happy to have you back very soon.

6/10 Okay

Monica

Traveled with family
Liked: Cleanliness, staff & service, amenities
Let’s start with what they offer and what you get , a 4 to 5 start hotel that offers top shelf alcohol and you get there and all the have is below good quality drinks , if you want premium you have to pay extra , rooms are nice could use a little work ( scratch walls, stains here and there ) pools are nice , but pool need work missing tiles everywhere so that is unacceptable specially when you pay for a hotel of this category, at one point they were serving your drinks in a paper cup , who does that , with the heat and the ice on the drinks paper cups were all wet and almost dissolving , to me that is not ok . Staff was great , we met so many nice, that went above and beyond to take care of us . Would I go back , maybe Huatulco is a beautiful place the beaches are so beautiful.
Stayed 6 nights in Nov 2023
Response from eConcierge on Dec 6, 2023
Dear Monica, thank you for your comments. We are glad to know that you fell in love with our destination and its beaches and at the same time with the service of our staff. On the other hand, we regret the deficiencies found, which are already addressed by our staff, there was a period in which the number of glasses was not enough, but this problem has already been solved, we are also working from now on in the pool area and We are committed to the general review of our facilities to improve the experience of our guests.We hope the many positive aspects will bring you back to our hotel and see that this occasion was an exception to the rule. Kindest regards.

6/10 Okay

james, St. Albert

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The beach and overall property is beautiful. Turn over in staff has really dropped the level of communication and customer service! Pool is falling apart. The hotel ran out of Diet Coke for 5 days.. I would come back but hopefully Hyatt fixes the issues that are adding up.
Stayed 9 nights in Nov 2023
Response from eConcierge on Dec 6, 2023
Dear James, thank you for taking the time to write a review about your stay in our resort, We regret not fully meeting your expectations this time. Please be certain that we’ve taken your comments really serious and we will ensure that situations like these will not happen in the future. We hope might give us another opportunity to host you in the near future to experience all the positive changes made.Kind regards,

8/10 Good

Rosemarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much disliked the pushing of timeshare of the hotel chain. Love the amazing private beach we swam snorkel, kayak, catamaran and had art night lol all included. The Mexican and French restaurant our favourites and entertainment was so well done! The preferred lobby and preferred greeting room needs a good steam clean or redo. The staff works so so hard we tip everyone we could possibly Big shout shout out to Amir who took us out on the catamaran was amazing! So many people at the buffet the all deserve a raise!
Stayed 7 nights in Nov 2023
Response from eConcierge on Dec 6, 2023
Dear Rosemarie, we are very happy to learn that your stay in Secrets Huatulco Resort & Spa was a most pleasant one, and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team.

10/10 Excellent

Eric

Stayed 14 nights in Nov 2023
Response from eConcierge on Dec 22, 2023
Gracias por hacernos llegar la reseña de sus vacaciones en Secrets Huatulco Resort & Spa. Fue un placer haber sido sus anfitriones y esperamos verle de regreso pronto.

4/10 Poor

Daniel

Traveled with family
Liked: Amenities
Check in was for 3, our room wasn’t ready till 4:45 and didn’t get our luggage till 5:15. Frustrating to loose a day at the beach as the sun was down at 5:30
Stayed 2 nights in Nov 2023
Response from eConcierge on Nov 29, 2023
Hola Daniel, thank you for sharing your experience. Your comments help us identify the areas we need to work on to continue providing the best services. We will review these issues with the service staff. We hope to have a new opportunity to welcome you.

6/10 Okay

Nicole

Traveled with group
Disliked: Amenities, property conditions & facilities
It was ok. The staff were friendly but seemed understaffed. You felt like just a number even though I have had a more personalized experience at bigger resorts. The amenities were inconsistent and they weren’t able to accommodate a group of 15 even when we tried to contact them in advance of our trip or give several days notice once we arrived on site. The building seems to be showing its age. The spa experience was wonderful and the staff very skilled. The food at Tamarindo was great and having lunch at Castways was very good.
Stayed 7 nights in Nov 2023
Response from eConcierge on Nov 29, 2023
Thanks for your comments Nicole. We are a little disappointed that your stay with us was not the best in terms of service or the appearance of our facilities. We are glad to know that despite these inconveniences, you enjoyed your stay and the kindness of our team who at all times demonstrated our seal of hospitality.Despite these inconveniences, we hope to have the opportunity to be your hosts again in what will surely be a superior experience.

10/10 Excellent

jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best place I’ve ever stayed. It was so magical!
Stayed 4 nights in Nov 2023
Response from eConcierge on Nov 24, 2023
Thank you very much for staying in Secrets Huatulco Resort & Spa. We hope to welcome back you soon in this paradise.

8/10 Good

Alma Esperanza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No me gustó que las reglas no apliquen a los extranjeros
Stayed 4 nights in Nov 2023
Response from eConcierge on Nov 29, 2023
Gracias por sus comentarios Alma Esperanza. Lamentamos que su experiencia se haya visto empañada por la impresión que tuvo. Le pedimos que nos envíe más detalles de su experiencia a econcierge.sechu@secretsresorts.com

10/10 Excellent

Brody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was absolutely amazing. I proposed to my now fiancée on this trip and we loved absolutely every second. The staff were wonderful, the food was excellent, the drinks were strong, and the pools were clean! Our only downside was how rough and coarse the sand was on our feet. (Insert Anakin skywalker joke here). The property is very interestingly built up a jungle mountain in layers. It makes for a really cool area. The views are just stunning. We had an ocean view room and it was maybe the most beautiful view I’ve ever seen. A special thank you to Ricardo the photographer on site for capturing our proposal perfectly, and a special thanks to Joyce, Ismael, Cristian and all the other wonderful staff around the property. We can’t say enough good things. Everyone seemed very genuinely happy and excited for us when they found out about us being engaged and all the bartenders seemed to take a liking to us. We had the time of our lives and will surely be back!
Stayed 7 nights in Nov 2023
Response from eConcierge on Nov 23, 2023
Dear guestWe are pleased to know that your stay at Secret Huatulco Resort & Spa has been great and that you have enjoyed your vacation.Thank you for mentioning the people who excelled with your service, we will take care of sharing your kind comments. We look forward to welcoming you again and helping make your next celebration even more memorable. Until then, we remain at your service. Congratulations on your engagement and thank you for making us part of this special moment. See you soon!

6/10 Okay

Curtis

Stayed 7 nights in Nov 2023
Response from eConcierge on Dec 6, 2023
Thank you for sharing your review.We hope to see you back soon!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from eConcierge on Nov 13, 2023
Gracias por sus comentarios. Esperamos verle de regreso pronto en Secrets Huatulco Resort & Spa

10/10 Excellent

martha

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from eConcierge on Nov 8, 2023
Gracias por dejarnos la reseña de su visita a Secrets Huatulco Resort & Spa.

6/10 Okay

Ricardo, San Diego

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from eConcierge on Nov 3, 2023
Gracias Ricardo por su visita. Lamentamos entender que no fue la mejor de sus experiencias y es una pena no tener más detalles. Le pedimos que nos de mayor retroalimentación a econcierge.sehu@secretsresorts.com

10/10 Excellent

Delia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing and relaxing experience with beautiful breathtaking views and beaches.
Stayed 5 nights in Oct 2023
Response from eConcierge on Nov 1, 2023
Thank you for your preference and your kind review regarding your stay in Secrets Huatulco Resort & Spa.

10/10 Excellent

Lizbeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was amazing ! Highly recommend if your planning a getaway. Staff, food, pools and private beach access was 10/10 !
Stayed 5 nights in Oct 2023
Response from eConcierge on Oct 23, 2023
Thank you very much for sharing your experience in Secrets Huatulco Resort & Spa. We're pleased to know that your stay was ejoyable and that you rate us 10/10. We hope to see you back soon in this property.

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 7 nights in Sep 2023
Response from eConcierge on Oct 13, 2023
Gracias Julia por compartir sus comentarios de su visita a Secrets Huatulco Resort & Spa. Fue un placer haberle hospedado y esperamos contar con una nueva oportunidad de ser sus anfitriones.

8/10 Good

April

Stayed 3 nights in Sep 2023
Response from eConcierge on Sep 25, 2023
Gracias por su reseña. Esperamos verle de regreso pronto.

4/10 Poor

Alberto

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
En realidad fue un bonito hotel hoy no queda ni huella nosotros nos hospedamos cada año hoy esta pésimo no ahi cerveza la comida pagamos por en preferencial y no ahí tequilita tenias que ir a pedirlo muy mal tendremos que buscar otro hotel y tanto que lo recomendaba me voy decepcionado Lo unico que queda del hotel secret son sus empleados tan atentos y serviciales tanto en el area de la playa, alberca restaurante hasta la housekeeping Si no hubiera sido por ellos que me recuerdan hubiera sido una estancia desagradable
Stayed 5 nights in Sep 2023
Response from eConcierge on Sep 18, 2023
Gracias Alberto por su visita y por su lealtad a nuestro resort durante todos estos años. Es muy lamentable y preocupante que tenga un contraste tan marcado con sus visitan anteriores en las cuales logramos su máxima satisfacción y su preferencia. Sus comentarios nos ayudan a fortalecer nuestro servicio y concepto para lograr que nuestros huéspedes regresen a casa con los mejores recuerdos de sus vacaciones. Nos comprometemos a abordar estos temas con nuestro equipo de operaciones. Abogamos por tener una nueva oportunidad en un futuro próximo de superar sus expectativas. Le agradeceríamos que pudiera contactarnos previamente a su siguiente estancia para asegurarle una experiencia superior. Saludos y feliz viaje de regreso a casa.

8/10 Good

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would had given it all stars except for one thing which was not appreciated. The requirement for men wear pants at the Asian restuarant, which by the way the food was not exceptional. But overall the view, the rooms and surrounding areas was great. But what matters most was that the staff provided exceptional service.
Stayed 7 nights in Aug 2023
Response from eConcierge on Sep 11, 2023
Thank you Javier for your comments and for giving us the opportunity to host you during your recent stay at Secrets Huatulco Resort & Spa. We appreciate the feedback on our restaurants, which will be useful to us to continue on the path of excellence and provide the best experience to our guests. We hope to have a new opportunity to welcome you.

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very good. We had a great time!
Stayed 6 nights in Sep 2023
Response from eConcierge on Sep 7, 2023
Thank you very much for choosing Secrets Huatulco Resort & Spa to host your most recent Huatulco vacation.We are thrilled to hear that you enjoyed your stay and had a wonderful experience with us, we hope that in the near future you will give us another opportunity to serve you.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort
The staff were very courteous. Hotel and restaurants were great. Beach was perfection. Great views from all over the resort. We also enjoyed spending some time at the other bays in the area and in La Crucecita. Wonderful time & people.
Stayed 7 nights in Aug 2023
Response from eConcierge on Sep 11, 2023
Thank you for your comments and for giving us the opportunity to host you during your recent stay at Secrets Huatulco Resort & Spa. We appreciate your preference and we are glad to know that both the hotel and our resort were to your total liking. We hope to see you back soon.

10/10 Excellent

Paula

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es la segunda vez que visito el hotel y la paso de maravilla. Cada persona del staff es muy servicial y amable. Trabajan todos en equipo para que nunca te falte nada y estés lo más cómodo y apapachado posible. Los restaurantes nos encantaron, la playa, las albercas, la habitación. Me gusta que hay entretenimiento, pero no termina muy tarde y puedes dormir relajado sin nada de ruido. Gracias por todo y esperamos volver a regresar pronto.
Stayed 4 nights in Jul 2023
Response from eConcierge on Aug 10, 2023
Gracias por su reseña Paula. Esperamos verle de regreso pronto en Secrets Huatulco Resort & Spa.

6/10 Okay

Marina

Traveled with partner
Liked: Cleanliness, amenities
Only experienced about 2-3 staff members who truly made the difference. Remaining staff was not very friendly.
Stayed 4 nights in Jul 2023
Response from eConcierge on Aug 10, 2023
Dear Marina, we appreciate your comment, we are sorry that your service experience in our hotel did not fully meet your expectations.We have sent your observations to the general management to improve the level of hospitality performed by our staff and we thank you for the opportunity to be your hosts. We hope to have a new opportunity to welcome you.

4/10 Poor

blanca

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mala atención, restaurantes cerrados por que no es temporada alta, los que te venden club vacacional te persiguen r el hotel a pesar d Eda teles dicho no gracias muchas veces.
Stayed 5 nights in Jul 2023
Response from eConcierge on Aug 11, 2023
Gracias por sus comentarios Blanca, lamentamos que no haya tenido la mejor experiencia. Como usted menciona, la operación de los restaurantes está en función de la ocupación, lamentamos que esto haya sido un inconveniente. Asimismo, puede estar segura de que pasaremos sus comentarios con el área del club vacacional para su seguimiento. Esperamos contar con una nueva oportunidad.