Ratings based on 116 Verified Reviews

3.9 out of 5
71% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from louisville, KY

Pleasant one night stay

Posted Nov 24, 2017
Stayed Thanksgiving night after visiting family in the area. Young woman working the front desk was welcoming and wonderful, room was comfortable and everything convenient. Included breakfast great as at all Holiday Inn Express! Thank u! Happy holidays!
2 out of 5
by A verified traveler

Disappointed

Posted Nov 7, 2017
We don't travel often but choose Holiday inn for our stays because of past experiences. Holiday inn cost more than most others and am willing to pay for if good stay.The Huber heights Holiday inn was disappointing, 1. Trying to figure out the single cup Keurig coffee pot early in the morning wasn't a good start to the day. 2. Shower faucet dripped all night. 3. Left for the day to return to the bed being made and garbage emptied (no problem), but towels used that day left wet and no new ones, coffee pods replaced with 2 new pods but no extra sugar/creamer and was forced to share a creamer and sugar packet left over from day before with my husband and stir with a ink pen. 3. Toilet paper roll almost empty and no refills. Last, I don't have a problem with animals but we were on second floor and at 7:30 am a dog was barking down the hall for over 5 minutes( unacceptable for other visitors trying to sleep). Worst holiday inn we have ever stayed at and now rethinking future stays at different hotel chain
1 out of 5
by A verified traveler from buffalo, ny

Checked me into someone's room twice!!

Posted Oct 16, 2017
Horrible and embarrassing. The front desk staff, twice, gave keys to someone else's room. I walked in on 2 different people. Unacceptable and embarrassing, especially given I couldn't under what was behind door number 2.
5 out of 5
by Melissa

This traveler left a rating score only Posted Aug 11, 2017 on Hotels
5 out of 5
by Jennifer

This traveler left a rating score only Posted Aug 4, 2017 on Hotels
5 out of 5
by Carol

quiet and comfortable

Posted Aug 3, 2017 on Hotels
The desk clerk was very friendly and accommodating . Even though we were right across from an exit and the indoor pool...it was very quiet
Comment from Hotel Management
Aug 4, 2017
Thank you for the feedback!!! I'm glad your experience at the hotel was a good one. Hopefully next time you visit we can place you where there is not a lot of activity. Happy Friday!!! Thank you again. Michelle Front Office Manager
4 out of 5
by A verified traveler

Posted Jul 24, 2017 on Hotels
Comment from Hotel Management
Jul 28, 2017
Thank you for staying with us!!!! We are looking forward to seeing you again!! Michelle Front Office Manager
4 out of 5
by Julie

This traveler left a rating score only Posted Jul 4, 2017 on Hotels
5 out of 5
by Rebecca

Posted Jul 1, 2017 on Hotels
Staff was VERY pleasant and helpful!!
4 out of 5
by Paul

Restaraunts right there

Posted Jun 28, 2017 on Hotels
Restraunts right there, clean