Front of property

Reviews of St. Charles Hotel

2 out of 5
St. Charles Hotel
16 Park Place, Hudson, NY

Reviews

6.8
Rating 10 - Excellent. 117 out of 580 reviews" "
Rating 8 - Good. 199 out of 580 reviews" "
Rating 6 - Okay. 114 out of 580 reviews" "
Rating 4 - Poor. 84 out of 580 reviews" "
Rating 2 - Terrible. 66 out of 580 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff made my visit perfect!
Stayed 1 night in Mar 2024

4/10 Poor

Jessica

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Janet

Stayed 1 night in Dec 2023

2/10 Terrible

Nama

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Nightmare. I made a reservation on November 25th for New Year's Eve 2023 for my friend and I. Two hours before check in time on NYE, while we were traveling from NYC and Boston respectively to meet at the hotel, I was texted by the hotel that my reservation had been canceled because it was "New Year's Eve and no one was going to be at the hotel, but we hope to see you again." The staff member said that he contacted Expedia three days prior to cancel, however Expedia disputed this and verified that no changes were made to my reservation status and that I had a confirmed reservation. In text message conversations en route to the hotel, the staff had no accountability for the random last minute cancelation, leaving my friend and I to be homeless on New Years Eve. It is standard practice in the hotel industry for hotel staff to find alternative comparable lodging at no additional cost from the original price to the consumer in these instances. The hotel did not source alternative accommodation or volunteer to help, but relented after protracted and panicked text messaging. Upon check in, the hotel staff eventually allowed the reservation to be maintained. The hotel had massive security concerns as both the front and side doors were not locked and there was no staff in the building. Further, there were only three or four guests in the hotel, making it tantamount to an abandoned building with open entrances and no staff or guests. Also, there was no breakfast as advertised.
Stayed 1 night in Dec 2023

2/10 Terrible

Tony

Traveled with partner
I was never able to stay at the property. I made the reservation almost one month prior for New Years Eve, and they called on the day of to tell me I could not stay at the hotel because it was closed...???
Stayed 1 night in Dec 2023

8/10 Good

Alex

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

Mary

Liked: Room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

lauren

Worst stay ever
It was the worst hotel stay with us. Very dirty clothes out the front of the building and dirty. The breakfast in the morning was old. I get into a moldy pastry. My husband made waffle, and a waffle mixture was curdled and old and smelled funny. There was no one around in the morning for customer service in the morning!
Stayed 1 night in Dec 2023

4/10 Poor

Ryan

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
This property is extremely tired and needs updated. The pictures online are very misleading - yes, the rooms have queen beds in them but the room is not well lit whatsoever, there are multiple holes in the walls, scuff marks everywhere, mold in the tracks in the bathroom, etc. etc.
Stayed 2 nights in Dec 2023

6/10 Okay

David N

Traveled with family
Disliked: Staff & service, amenities
Prior owners offered a much better breakfast selection. There is now one too strong coffee, six pieces of artificial egg for protein, and generally speaking an extraordinarily poor breakfast offering. Breakfast is also offered late--only starting at 7:30 a.m.. Check-in is at 4:00 p.m., and nobody is at the desk at off hours, so there is no way to get in earlier. Whatever laundry detergent the hotel has shifted to is heavily scented, so one smells it on the bed sheets. The bathroom towels and toiletries have also been seriously downgraded. On the plus side, the hotel is still in a great location, value priced, and appears to be clean and bedbug free.
Stayed 1 night in Dec 2023

6/10 Okay

Howard

Liked: Cleanliness, staff & service
the cable tv was not working, which may not have been their fault, and the breakfast was not as advertised...pretty sparse really.
Stayed 1 night in Dec 2023

2/10 Terrible

Jeffrey

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We arrived and there was no one at the front desk so we went to have lunch. We came back and there was a couple checking in "early", based on the fact that they had reportedly requested an early check in (who knew it was an option). That being said the woman at the desk was having a problem with the room card machine. When I inquired as to whether or not my wife and I could check in we were informed that there was a $50 charge to do so. So we waited and read in the lobby (the vouch was wayer stained) and at the stroke of 3PM a " gentleman " appeared and asked "so how are you doing today?" I responded "frustrated". He evidently knew the situation because as he checked us in he took this placard and snarkily turned it around to show me that check in time was 4PM. He went out of his way to be rude. We stayed at the St. Charles last year. I can assure you once we check out tomorrow morning we wont be back next year.
Stayed 1 night in Dec 2023

4/10 Poor

David

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities
Quiet, clean, adequate room and facilities. Absolutely no staff on site. I was lucky to catch a maintenance person once. "Free breakfast" is not worth it--you will want to walk two doors down to the Hudson Roastery. Hanging the "Maid Service Please" placard on the door has no effect. Priced very low, but you can see how they keep costs down--no staff and dreadful food.
Stayed 3 nights in Nov 2023

2/10 Terrible

Tyneshia

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Prince

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in late and taken care of quickly. Clean and quite.
Stayed 1 night in Nov 2023

8/10 Good

Arthur

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Nov 2023

8/10 Good

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property--run by a very friendly family--lacks the polish and elegance of some of the big chains, but our room was very clean and comfortable, and it had all or substantially all of the features you see in the competition--a refrigerator, microwave, flat screen TV, modern shower, and desk to work at. It has an excellent location. And importantly, it also was very modestly priced. In fact, it was a great buy. We'll happily return there.
Stayed 1 night in Nov 2023

4/10 Poor

Alethea

Liked: Cleanliness
Disliked: Property conditions & facilities
The staff was friendly and nice. But the hotel seemed a bit under construction and a not very warm atmosphere.
Stayed 1 night in Nov 2023

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
TV didn't work, shower looked like they washed with a muddy rag, every time someone left the building the whole room rattled. And this was an upgraded room from the one I reserved.For they amount they charge I would expect a little more.
Stayed 1 night in Oct 2023

6/10 Okay

Don

Liked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located near the park on Warren Street. Staff were friendly and helpful.
Stayed 1 night in Oct 2023

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shopping & more!
Clean hotel just off one of Hudson’s best shopping and eating streets.
Stayed 1 night in Oct 2023

4/10 Poor

Bernadette

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Budget hotel at luxury prices. Pine sol and air freshener will knock you over. Very run down but clean. Nice folks at the front desk. Grateful our stay was only one night.
Stayed 1 night in Oct 2023

4/10 Poor

Kelly

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very old and outdated. The sheets had stains and barely fit the bed. The entire room smelled like perfumed disinfectant. The AC\heat unit was dusty and dirty. The phones next the bed and the hair dryer were filthy. There were cracks in the walls. The walls are paper thin and you can hear everything in the rooms next door and hallways.
Stayed 3 nights in Oct 2023

2/10 Terrible

Karen

Stayed 2 nights in Oct 2023

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Upon arrival we had to call a number to get checked in at Lobby desk, we waited 15 minutes before being greeted . Unable to use the front entrance of the hotel and the doors of the hotel get locked at 12 midnight so you are forced to call a number to be let in.
Stayed 1 night in Oct 2023

6/10 Okay

Lili

Traveled with partner
Liked: Cleanliness
Adequate. This hotel used to be lovely, and the location is convenient for visiting Hudson and environs. The beds are comfortable and the shower works well. But it's nothing special; they force an "incidentals" charge of $50 on every bill--but with no restaurant or bar, there's no place to spend an "incidentals" charge. I'm waiting to see how long till they refund. Wouldn't stay there again.
Stayed 1 night in Oct 2023

6/10 Okay

Ian

Stayed 1 night in Oct 2023

4/10 Poor

Denise

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

4/10 Poor

Linda

Disliked: Cleanliness, staff & service, amenities
Security was non-existent. Bathroom floor was dirty. Attitude of front desk was condescending regarding repair of our television. Poor lighting in the room and bathroom. No place to hang wet towels. Towels could not dry because of moisture in room.
Stayed 2 nights in Oct 2023

10/10 Excellent

Barbara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from By Management on Jan 28, 2024
Thank you so much for your feedback! hope we will see you again.

8/10 Good

Tom

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the creaky old wooden floor in the lobby of this 200 yr old hotel. Rooms were modern, clean, & large. Continental bkfst was meager
Stayed 1 night in Oct 2023
Response from By Management on Jan 28, 2024
Thanks for your feedback! hope we will see you again.

6/10 Okay

SuzAnne

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The lobby was a frightful mess, and looked to be in need of a rehab very badly. No one at desk, and phone numbers listed produced no response. Breakfast barely adequate. Given all that, the room itself was fine: AC worked, as did the TV, and the bathroom was clean. It was like two different places.
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
Never again. Horrible location and service.
It looks and smells like the building was vacant for many years and they are trying to make it new again. Half of the air conditioners don’t work, the rooms smell musty with air freshener sprayed to cover. The doors are locked from midnight to 6am and don’t have key card entry. There is a Ring doorbell off to the side that calls the people that run the building (I’m pretty sure they live in a back room somewhere). They are in a garbage part of town and I’m pretty sure someone was trying to break into my vehicle (alarm went off and I immediately went outside to see someone get in a car and move it 2 parking spaces over to talk to another vehicle, smoked whatever, then drove back to original parking spot. Yes, 2 spaces away). If you want a receipt for company business expenses, good luck. No one is at the desk, and when you call they tell you they’re too busy. But there are only about 5 people staying in the hotel. I’m not sure why they’re too busy. I should have known better when I saw the hotel’s email is a gmail address. Lesson learned. I’ll stay 20 minutes away before I book at this place for location convenience. On a good note, the mattresses and pillows are all new and comfortable.
Stayed 4 nights in Oct 2023
Response from By Management on Oct 8, 2023
Thanks for at least being honest about the mattresses and pillows. However, our all air conditioners are working good and there is no issue with the parking lot that we ever faced before and even if someone tried do anything to your car you should always inform the authority. Parking lot has active camrea monitoring 24/7. As you mentioned about the front desk, there is always someone to help with check in and check out, sometimes even if someone is not there we always have put a sing that has phone numbers in it so when people comes in they can call the number for any help. Therefore, We close the main door at 12:00 AM in the midnight till 6:00 AM for the hotel security purposes. Unfortunately, it's only you who think that people will have issues getting there receipt if they want it and as you mentioned specially for the business and expenses, just let you know we have so many regular customer who comes for business purposes and they gets their receipt on the time. Some guest has to check out at mid night so they inform us while check in time so they can have their recepit early not to bother us at midnight. AND YES YOU ARE RIGHT WE STAY IN THE PROPERTY 24/7 FOR MAKING SURE OUR ALL THE GUEST HAS A GOOD SLEEP. SORRY FOR DOING OUR JOB .

6/10 Okay

Marco, New York

Room was clean and satisfactory. The entrance of the hotel is quite round down. Check in desk was empty and no one responded to the calls to the phone numbers left on a notice on the counter. 20 minutes later someone finally showed up to check me in.
Stayed 1 night in Oct 2023

6/10 Okay

Peter

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room was as expected and nice enough. The lobby was in pretty bad shape. There were no people on staff when we showed up so we we had to walk the town for an hour. Also no one at desk when we left. It’s very so so. It was the least expensive option for Hudson but still way more than it should be.
Stayed 1 night in Sep 2023
Response from By Management on Jan 28, 2024
Hey Peter, unfortutaly the time you arrived it was 1 hour before the check in time and told you that, so that's why you came after 1 hour to get check in. So, that means there was stuff at the front desk. Other than that you wouldn't be to check in at all. And we even told you if you need any help call the number at the desk, so someone will help you.

2/10 Terrible

Michael

Liked: Cleanliness
Disliked: Staff & service
Young staff disrespectful
Stayed 1 night in Sep 2023
Response from By Management on Jan 28, 2024
Hey Michael, it doesn't matter wit young staff. We remeber that we had to ask you to leave the property, beacuse you were disrespectful to the stuff. In addition, the stuff tried to help you with the issues, however you were so rude with the stuff.

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Unfortunately, room was dirty- beds made with dirty sheets. Overall lack of maintenance throughout.
Stayed 1 night in Sep 2023
Response from By Management on Jan 28, 2024
Dear guest, we are sorry that didn't make your expectation. However, this not truth that we made beds with dirthy sheets, because we get always make sure that our guest get the clean room with clean beds.

8/10 Good

Frank

Liked: Cleanliness, property conditions & facilities, room comfort
Empire State Trail stop
Great stopping place for anyone using the Empire State Trail. The hotel has seen some years, but alot has been done to update it. Would definitely stay again.
Stayed 1 night in Sep 2023
Response from By Management on Jan 28, 2024
Thanks a lot for your feedback! hope we will see you again.

2/10 Terrible

Retu

Stayed 1 night in Sep 2023

6/10 Okay

Keri

Traveled with family
Liked: Cleanliness
It’s a great old building going through renovations. Great budget stay for an amazing town!
Stayed 1 night in Sep 2023

10/10 Excellent

Rosalie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was huge, and it was clean and comfortable. I enjoyed the complimentary breakfast. I liked that staff was easily reachable. My only suggestion is to make the lobby more comfortable, it was bare-bones.
Stayed 1 night in Sep 2023
Response from By Management on Jan 28, 2024
Thank you so much for the feedback!

2/10 Terrible

Kate

Stayed 1 night in Sep 2023

10/10 Excellent

Shirley

Stayed 1 night in Sep 2023
Response from By Management on Jan 28, 2024
Thank you so much for your feedback! hope we see you again

4/10 Poor

John

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

carl

Liked: Cleanliness
Disliked: Amenities
I arrived at the time I was told was check-in time: 3.00. The manager said check-in time was actually 4.00 on weekends. (People arriving after me had the same experience.) After 10-15 minutes he got me checked in and said he'd "waive" the early check in fee. Gee, thanks. He also told me the hotel is locked after midnight and that I have to call a number to gain entrance (?!) but later that night when I returned to the hotel at 1 am, the front door was open. Wide open. No one there at all. Not the safest situation... The hotel itself is a bit run down although the room was fine. It's cheaper than other area hotels and it doesn't require two night stays so I guess it fits a need. If money is not a concern, this is not the place for you. If you're trying to crash for a night or so as inexpensively as possible, this is an adequate option.
Stayed 1 night in Sep 2023
Response from By Management on Jan 28, 2024
Hey Carl, thanks for your feedback and concerned about the safety at the same time. However, we really close the front door at 12am midnight until 6 am at the morning. In addition, some people went out side and stayed out side after 12am, so we kept eye on the door and we don't let anyone else come in to the hotel other than those people staying our hotel.

6/10 Okay

ron

Liked: Cleanliness, staff & service
Very comfortable beds shower in bathroom very clean and comfortable not water For the budget customer it was wonderful
Stayed 1 night in Sep 2023

4/10 Poor

Donald

Disliked: Property conditions & facilities
Common areas included damaged ceilings,unpainted wall surfaces,unsightly landscaping. Absolutely not deserving of $300 and $400 price points. Don Schwamb
Stayed 1 night in Aug 2023

10/10 Excellent

Mohammad Nasim

Stayed 1 night in Aug 2023

4/10 Poor

Susan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023