Ratings based on 153 Verified Reviews

4.7 out of 5
91% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great hotel!!

Posted Nov 25, 2017
Pros: atmosphere, very grand and service of hotel staff was to the level expected of the hote
Cons: improve the service of staff members in the spa
Location: C Market right next door. everything else you would ideally need a car, tuk tuk. but transport is cheap if you equate it to UK.USA
we flew in from Hanoi in November and Hue had been affected by the Typhoon. the road were flooded constant rain so had to stay in for most of the time. to be honest the service from the hotel was great minus a point i will mention below. all staff have a smile and the breakfast buffet was good in my view. my wife and I went for a spa. but unfortunately the service fell well below what we should have received due to behaviour of one of the staff members. following this a manager got involved and we received one of the treatments free. I am aware that vietnam itself does rely on tourism. they give great service the drinks are quite pricy, but the hotel is located right next to a massive supermarket called C Market you can just pop in there get all your drinks and stock the fridge up lol.
Comment from Hotel Management
Nov 29, 2017 by Managing Director , Hotel Management
Dear Kamal, Greetings from Indochine Palace! Thank you for your kind review about Indochine Palace. Our whole team is very delighted to hear that you found our “Great hotel” and “all staff have a smile and the breakfast buffet was so good. However, we are also sorry to note that you had a little unpleasant feeling with the spa staff because of their behaviors. We investigated this problem and retrain the staff. Once again, we thank you very much for using our services and we look forward to welcoming you again at Indochine Palace. Sincerely,
5 out of 5
by A verified traveler from Melbourne

Fantastic hotel

Posted Nov 6, 2017
Pros: Catered to our personal needs
Cons: English of some staff
From the minute we arrived until we departed everything was fantastic apart from the weather. Beautiful period style building with high ceilings and over-sized rooms and sitting rooms. My wife has food intolerances and the kitchen and staff catered well to her needs.
Comment from Hotel Management
Nov 17, 2017 by Managing Director, Hotel Management
Dear Geoff, Greetings from Indochine Palace! Thank you very much for spending your valuable time in reviewing your comments on Expedia. It’s splendid to receive your positive feedback about our decoration and helpful staff. We are so excited to read that “Fantastic hotel”. Once again, we thank you for your kind support and hope to see you back for another interesting trip and happy stay in Hue. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Great Hotel with Fabulous Pool

Posted Oct 30, 2017
Great Hotel with a fabulous pool area. The staff were very friendly and always on hand to help. The rooms were luxurious and the beds VERY comfortable. Breakfast was also fantastic, with lots of choice.
Comment from Hotel Management
Nov 15, 2017 by Managing Director, Hotel Management
Dear Jo, Greetings from Indochine Palace! Thanks a lot for your lovely review about Indochine Palace. Staff and management are so excited to read that “Great Hotel with Fabulous Pool”, your brief and positive comments about our hotel including staff, room and breakfast. We look forward to providing you with our best services when you return to Hue soon. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent in every way!

Posted Jul 22, 2017 on CheapTickets
It really has been a while since I can say a hotel has met all of my expectations: this one has. Great staff (lobby, kitchen, concierge, pool, etc). Delectable food (great variety), nice beds, comfortable rooms, delicious breakfast, good location; just perfect.
Comment from Hotel Management
Aug 19, 2017 by Ho Kha Tu, Hotel Management
Thank you very much for your kind feedback! Have a nice weekend!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 14, 2017
Brilliant hotel. Everything was top notch. The pool, the food, the staff, the rooms. Plus everything was big. Especially rooms and pool, would totally recommend.
Comment from Hotel Management
Aug 19, 2017 by Ho Kha Tu, Hotel Management
Thank you very much for your staying with us. Have a nice weekend!
5 out of 5
by Clayton

A grand colonial-style hotel

Posted Jun 14, 2017 on Hotels
A grand hotel in the old French colonial style, with great facilities and nice grounds near the pool. Hotel service was excellent, with a large breakfast and a nice restaurant. Location is OK but frankly there isn't much to see in Hue, other than a few hours at the citadel and perhaps an imperial tomb or two. The hotel was the highlight of our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great staff, clean, well located and comfortable

Posted May 1, 2017
Pros: The rooms (at least mine) was recently remodeled, very comfy too. The first floor sitting area has live music and they serve great coffee too.
Cons: Minor things... that carpets of the hallways seems a bit old. But overall, great place
Location: A good 25 minute walk to the forbidden city, also there is a Big C market just 2 blocks away, making it very convenient.
The hotel staff is what makes this place stand above the rest. Everyone greets you with a big smile and they go the extra mile to make sure you are taken care of. The servers at the restaurant are super attentive. Ramsey, one of the guys, asked me if I needed anything. I casually mentioned that they had no mangoes in the buffet, but just as a comment. He then brought me plate of fresh mangoes to my room. Totally unexpected!!! Just like Ramsey, there were Maria, Vanessa, Jemma, Mary, Tiffany, and many others (sorry I forgot all their names) who were absolutely awesome. By the second day they greeted me by name, knew where I liked to seat and even how I drink my coffee. Exceptional indeed!
5 out of 5
by A verified traveler

Posted Apr 9, 2017 on Hotels
lovely hotel, staff were great, superb breakfast!
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney Australia

Very special Hotel

Posted Apr 2, 2017
Our stay at the Indochine Hotel Hue Vietnam was wonderful. Our luxury suite over looking the pool and town was perfect. The staff were amazing always smiling and ready to help if needed. We enjoyed every moment of our stay at this special venue and can highly recommend it to anyone planning a trip to Hue.
5 out of 5
Recommended
for Everyone
by A verified traveler from Portugal

Beautiful classy hotel, loved it

Posted Mar 30, 2017
Pros: A class of its own. Not just a normal 5-star hotel.
Cons: Can't think of anything.
Location: Walking distance or very short taxi ride to everything.
Staff extremely professional, courteous and helpful.