Ratings based on 98 Verified Reviews

4.8 out of 5
100% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful historic hotel with Superior service

Posted Jul 13, 2017
Pros: Historic significance, architectural beauty, interior décor, exceptionally professional staff, great location.
Cons: Not a thing.
I regret that we had only one day to stay in this beautiful property which is a work of art standing above the Perfume River and across the river from the Imperial Citadel. Al of the facilities are exquisite and on a par with the finest 5 star properties of the world. On arrival, the concierge arranged a private river cruise which was one of the highlights of our stay in this fascination city Illustrative of the level of service is the personal assistance I received from the staff in recovering a mobile phone which I lost an outing away from the hotel. I was only contacted by the "finder" a day after leaving Hue and when I contacted the hotel staff for assistance in recovering the phone (and paying a reward), they all went way out of their way to assist with multiple phone calls, emails, etc. over a 24 hour period until the phone was safely in the hands of the front office management. I have never before received this level of assistance from any other hotel and cannot recommend this property higly enough for their demonstrated high level of professionalism.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 12, 2017 on Hotels
5 out of 5
by Raymond

Magnificent hotel in Hue

Posted Jul 11, 2017 on Hotels
This is a superb hotel. We loved the decor, the service, the surroundings. The staff was friendly and well trained. Food, pool, everything was great. Loved it
5 out of 5
by Janine

Posted May 28, 2017 on Hotels
Loved it! Although I did hear it's just been sold by the Accor group. I hope it doesn't change
4 out of 5
by Sylvaine

Beautiful place that needs some improvements

Posted May 26, 2017 on Hotels
La Residence is a beautiful property located by the river, we liked the surroundings the pool and the great breakfast. We wish the room was equipes with a fan too not just AC. Mosquitoes are an annoyance and the terrace cannot be enjoyed at night because of this. We expect a 5 stars to have some coils to repell them and room to be clean of mosquitoes Unfortunately it s not the case.
5 out of 5
by A verified traveler

Fantastic

Posted May 20, 2017 on Hotels
Great hotel. Excellent service. Historic ambiance.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in HUE!!!

Posted May 17, 2017
Very nice staff. They welcome you as soon as you arrive. Let you know what you can do it the city. The hotel has a nice pool, bike you can use and central to most major things in the city.
5 out of 5
by A verified traveler

Posted May 12, 2017 on Hotels
Amazing pool and service
5 out of 5
by trung

This traveler left a rating score only Posted Apr 28, 2017 on Hotels
5 out of 5
by Jane

Top luxury hotel in Hue

Posted Mar 9, 2017 on Hotels
We enjoyed our stay in this upscale, attractive hotel. Service, food, bar, the pool, accommodations, and the gift shops were all top-notch.