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Overview of Imperial Hotel Hue

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Outdoor pool
Outdoor pool
Outdoor pool
40-inch TV with cable channels

Imperial Hotel Hue

4.5 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air Conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    Popular LocationTruongtien Bridge8 min walk
    Popular LocationDong Ba Market11 min walk
    Popular LocationMuseum of Royal Antiquities18 min walk
    AirportHue (HUI-Phu Bai Intl.)33 min drive

Choose dates to view prices

  • Junior Suite, River View

    5/5 guest room rating

    Room amenities

    • 495 sq ft
    • River view
    • Sleeps 3
    • 1 Queen Bed
    More details
  • Imperial Suite

    Room amenities

    • 861 sq ft
    • River view
    • Sleeps 3
    • 1 King Bed
    More details
  • Junior Suite, River View, Executive Level

    Room amenities

    • 495 sq ft
    • River view
    • Sleeps 3
    • 1 Queen Bed
    More details
  • Deluxe Room, River View

    4.9/5 guest room rating

    Room amenities

    • 387 sq ft
    • River view
    • Sleeps 3
    • 1 Queen Bed OR 2 Twin Beds
    More details
  • Deluxe Room, River View, Executive Level

    4.7/5 guest room rating

    Room amenities

    • 387 sq ft
    • River view
    • Sleeps 3
    • 1 Queen Bed OR 2 Twin Beds
    More details

About this area

Hue

Located in Hue, Imperial Hotel Hue is in the city center and near a train station. Imperial City and An Dinh Palace are local landmarks, and the area's natural beauty can be seen at Con Hen and Thuan An Beach. Be sure not to miss outdoor adventures like ecotours and hiking/biking trails.
Popular Location

What's nearby

  • Truongtien Bridge - 8 min walk
  • Dong Ba Market - 11 min walk
  • Museum of Royal Antiquities - 18 min walk
  • An Dinh Palace - 6 min drive
  • Imperial City - 7 min drive

Getting around

  • AirportHue (HUI-Phu Bai Intl.) - 33 min drive

Restaurants

  • Imperial — 1 min walk
  • Yoshihara — 1 min walk
  • La Boulangerie Francaise — 4 min walk
  • Ganesh Indian Restaurant — 4 min walk
  • Family Home Restaurant — 4 min walk
View in a map

About this property

Imperial Hotel Hue

Family-friendly Hue hotel in Hue City Centre, near Imperial City
This smoke-free hotel features 4 restaurants, a full-service spa, and a casino. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Additionally, an outdoor pool, 2 bars/lounges, and a fitness center are onsite. All 194 soundproofed rooms provide free WiFi, free wired Internet, and Select Comfort beds. Guests can enjoy deep soaking tubs, and other standard amenities include sitting areas, room service, and TVs.
Imperial Hotel Hue offers 194 air-conditioned accommodations with safes and complimentary newspapers. These individually decorated and furnished accommodations have separate sitting areas. Select Comfort beds feature premium bedding. Televisions come with cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

5 spa tubs are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Royal Spa has 7 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: USD 20 for adults and USD 10 for children
  • 4 restaurants and 1 coffee shop/café
  • 2 bars/lounges and 1 swim-up bar
  • Free daily reception
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 5 spa tubs
  • Children's pool
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • Dry cleaning service
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Vietnamese

Business services

  • 24-hour business center
  • Meeting rooms
  • Conference center (3767 square feet of space)

Outdoors

  • Terrace

Spa

  • 7 treatment rooms
  • Aromatherapy
  • Body treatments
  • Facials
  • Hot springs/mineral springs
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Bathroom emergency pull cord
  • In-room accessibility
  • Low-height counter and sink
  • Roll-in shower
  • Wheelchair-accessible path of travel

More

  • 2 casino gaming tables
  • 16 casino slot machines
  • Casino
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Linens
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Select Comfort bed

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • 40-inch TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Free newspapers
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in from 2 PM - midnight
Early check-in subject to availability
Express check-in
Minimum check-in age - 15

Check-out

Check-out before noon
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from January 1 2021 to March 31 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for USD 40.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 60 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 20 for adults and USD 10 for children (approximately)
  • Airport shuttle fee: USD 25 per person (one way)
  • Early check-in fee: USD 60 (subject to availability)
  • Late check-out fee: USD 60 (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hue Imperial
Hue Imperial Hotel
Imperial Hotel Hue
Imperial Hue
Imperial Hue Hotel
Imperial Hotel Hue Hue
Imperial Hotel Hue Hotel
Imperial Hotel Hue Hotel Hue

Frequently asked questions

Can I cancel my reservation for free at Imperial Hotel Hue and receive a full refund?
Yes, Imperial Hotel Hue offers free cancellation on select room rates, because flexibility matters! Please refer to Imperial Hotel Hue cancellation policy on our site for more details about any exclusions or requirements.
Does Imperial Hotel Hue have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Imperial Hotel Hue pet-friendly?
No, pets are not allowed at this property.
How much is parking at Imperial Hotel Hue?
Self parking is free at this property.
What time is check-in at Imperial Hotel Hue?
Check-in is from 2 PM - midnight. Early check-in is available for a fee of USD 60 (subject to availability).
What time is check-out at Imperial Hotel Hue?
Check-out is at noon. Late check-out is available for USD 60 (subject to availability).
Does Imperial Hotel Hue provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 25 per person applies.
Where is Imperial Hotel Hue located?
This family-friendly Hue hotel is located in the historical district, within 1 mi (2 km) of Truongtien Bridge and Imperial City. Dong Ba Market and Museum of Royal Antiquities are also within 1 mi (2 km).
4.4
Excellent
Rating 5 - Excellent. 182 out of 329 reviews
5 - Excellent 55%
Rating 4 - Good. 106 out of 329 reviews
4 - Good 32%
Rating 3 - Okay. 23 out of 329 reviews
3 - Okay 7%
Rating 2 - Poor. 15 out of 329 reviews
2 - Poor 5%
Rating 1 - Terrible. 3 out of 329 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.4/5

Staff & service

4.0/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Traveled with group
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Lovely hotel. Excellent position within walking distance of the Perfume River and Imperial City . Nice and quiet with a great rooftop bar and high level outdoor pool. We travelled at the height of the corona virus so maybe quieter than usual but the staff couldn’t do enough for us, even down to collecting laundry within 5 minutes of calling and returning it within a couple of hours ! Fantastic views from restaurant , pool and rooftop bar Would highly recommend
Stayed 2 nights in Mar 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

4/5 Good

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Over-all we like this hotel, except the the room wooden floor boards does not seem solid as even walking with the lightest step will generate 'cracking' sound.
Stayed 3 nights in Jan 2020

2/5 Poor

Happy face iconLiked: Cleanliness
Sad face IconDisliked: Staff & service, amenities, property conditions & facilities
I booked a room with executive lounge access and paid extra for it and it doesn't even have a lounge and then they refused to provide a partial refund as they claimed it was a system glitch as they do offer afternoon tea, which we also did not get. Thankfully Expedia did provide me with a partial refund. Overall the hotel is very disappointing and certainly not the 5 stars it claims to have - very outdated room features, amenities, general state of the building and the food was quite poor as well (breakfast, dinner which was served in the lounge as the restaurant had not been set up yet when we went there at 20:30 on Saturday night). The staff were quite friendly but did not speak much English and the hotel seem to cater more to Asian travel groups (Korean, Chinese, Japanese).It has a good location close to the Imperial City but so do other hotels in the vicinity that looked much better so I would not recommend it
Stayed 3 nights in Dec 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service
Lovely hotel bright spacious room overlooking the river and the city Good breakfast with lots of choices
Stayed 2 nights in Dec 2019

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