Ratings based on 1,087 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by Carlos

Posted Sep 7, 2017 on Hotels
Comment from Hotel Management
Sep 14, 2017 by palohid, Hotel Management
Dear Carlos, Thank you for sharing your opinion. We hope to serve you soon. Best regards, Glenn R
4 out of 5
Recommended
for Everyone
by A verified traveler from Casares,Malaga

A very convenient location!

Posted Sep 4, 2017
Pros: Again as mentioned before the location, also they kindly allowed us to keep the room a couple of hours more.
Cons: Slippers in room please,to go with the Towel robe.
Location: Prado Museum and Reina Sofia Museum are very close by along with many restaurants.
Our first time staying in this hotel,have tried ,many others in Madrid.The location was excellent for Plaza Mayor,Puerto del Sol,Gran Via and the Prado,walking distance to all. Atocha train station is also walking distance,but,if pulling a case not too easy in areas due to cobbled streets.We took a taxi back. Appears to have everything one would need for a pleasant stay,even will rent you gym gear if you wish to workout for a nominal fee.
Comment from Hotel Management
Sep 5, 2017 by ., Hotel Management
Dear Peta, Thank you for sharing your opinion about your recent stay in The Westin Palace, Madrid. I am delighted to read that our central location and healthy choices made your stay pleasurable. I am sure that our Super Food products at our breakfast buffet allowed you to recover the energy used doing sports. I am sorry to hear that the slippers missing in your bathroom was an unpleasant moment for you. Do not hesitate to ask for them during your next stay. Kind regards, Glenn R
5 out of 5
by Carlos

Posted Aug 30, 2017 on Hotels
Comment from Hotel Management
Sep 1, 2017 by palohid, Hotel Management
Muchas gracias Carlos por su puntuación de nuestro hotel y sus servicios! Esperamos recibirle de nuevo en un futuro próximo, Hasta pronto! Paloma H
3 out of 5
Recommended
for Everyone
by A verified traveler

No ramp

Posted Aug 30, 2017
There is no ramp in the entrance for the whelchair
Comment from Hotel Management
Aug 30, 2017 by ., Hotel Management
Dear guest, I would like to apologize on behalf of the whole Westin Palace, Madrid, for the issue you experienced at our main entrance. The hotel is part of the historical heritage of Spain and therefor protected by the city of Madrid. This is the reason why no ramp is present in our main entrance. On the other hand, we do have an entrance adequate for wheelchairs on the right side of the premises when facing the main entrance, equipped with a ramp. This secondary entrance is also equipped with an elevator suited for wheelchairs. Once again, I apologize for the possible miscommunication and really hope you will give us another chance to serve you. If your travels bring you back to Madrid and you wish to stay at The Westin Palace please contact us and ask to speak to Paloma Hidalgo, our Room Division Manager. I sincerely wish you all the best and send you my kind regards, Glenn R
5 out of 5
Recommended
for Everyone
by A verified traveler from Doylestown, Pa

Posted Aug 29, 2017
Very impressive hotel! I was told by a relative how nice this hotel is. I was not disappointed. Check in was smooth m. We arrived early and our room was ready! We were able to start sight seeing ASAP.
Comment from Hotel Management
Aug 31, 2017 by ., Hotel Management
Dear Phyllis, Thank you for sharing your feedback on Expedia. I am glad to hear that your relative recommended our hotel and that your expectations were fulfilled. I hope you enjoyed the early sightseeing of Madrid and that your entire stay was a delight. I hope we will have the opportunity to serve you again. Best regards, Glenn R
5 out of 5
by Susan

Westin is a great hotel in a fabulous location!

Posted Aug 11, 2017 on Hotels
Having stayed at the Westin on previous visits, I was interested to see how they were. I didn't need to worry. The hotel was just as good. The hotel staff were fabulous and the front desk was great! The location is the best. Near to the Prado Museum, close to the Plaza Major and the Mercado. You should visit the Palace and the Cathedral.
Comment from Hotel Management
Aug 18, 2017 by palohid, Hotel Management
Dear Susan, Thank you for sharing your opinion concerning our hotel. It is an absolute pleasure to read that we successfully fulfilled your expectations and that both our staff and facilities were outstanding making your stay pleasurable. We sincerely hope you will be back soon. Best regards, Glenn R
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location!

Posted Aug 9, 2017
Pros: Comfortable and spacious room. Great location.
Location: Close to the museums, and walking distance to pretty much everything in Madrid.
We really enjoyed our time at the Westin Palace. The room was spacious, the hotel is nice and the location is great. We had a delicious lunch in the rotunda and excellent sushi in the Japanese restaurant. Staff was right on the money for restaurant recommendations outside of the hotel.
Comment from Hotel Management
Aug 10, 2017 by Glenn R, Hotel Management
To whom it may concern, Thanks for your feedback, and great to hear that your stay with us was comfortable and that our culanary offer at La Rotonda and Green Tea Sushi Bar was greatly enjoyed. We hope you will chose the Westin Palace, Madrid during your next stay in the Spanish capital city. Kind regards, Glenn R
5 out of 5
by Ina

Posted Aug 5, 2017 on Hotels
Comment from Hotel Management
Aug 8, 2017 by palohid, Hotel Management
Dear Ina, Thanks a lot for your positive rating. We hope to see you soon at the Palace. Best regards, Glenn R
5 out of 5
Recommended
for Everyone
by A verified traveler from Tulsa, Oklahoma

Elegant hotel in the perfect location.

Posted Aug 3, 2017
Old world charm smack dab in the center of Madrid. The staff could not have been more accommodating. AND............they deliver coffee, tea or hot chocolate to your room at all hours FREE. A stay to remember! Pure elegance.
Comment from Hotel Management
Aug 4, 2017 by G, Hotel Management
Dear Mary, Thank you for such a wonderful comment about The Westin Palace, Madrid. We always forward the feedback given by our guest either to continue inspiring our teams or to better the customer service we offer. We hope to have the opportunity to serve you as well or better during your next travel to Madrid. Best regards, Glenn R
5 out of 5
Recommended
for Everyone
by A verified traveler from Montevideo, Uruguay

THE place to stay in Madrid

Posted Aug 1, 2017 on Orbitz
Pros: Close to museums, restaurants and metro station. The Gran Via is three blocks away. The hotel is well run, opulent and very comfortable.
Cons: Honestly, can't think of anything. Great hotel with great price/quality.
Location: Museums, restaurants, shops close by. Gran Via three blocks away, Paseo de la Castellana one block
Great hotel. I'm a repeat guest and feel totally at home when I check in. The rooms are large, comfortable and the location is superb.
Comment from Hotel Management
Aug 3, 2017 by G, Hotel Management
Dear Marcelo, Thank you for sharing your opinion about what seemed like a great hotel experience. We are proud to hear that you feel at home every time you step through the door. We hope to have the opportunity to see you soon, Best regards, Glenn R