Ratings based on 1,113 Verified Reviews

4.5 out of 5
91% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 20, 2018
5 out of 5
by A verified traveler

Posted May 13, 2018
super nice hotel.
Comment from Hotel Management
May 16, 2018 by Manager the Westin Palace, Madrid, Hotel Management
Dear Guest, Thank you very much for the score and great feedback about our hotel. Looking forward to welcoming you back soon, My best regards, Paloma H
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Great hotel and location

Posted May 9, 2018
Beautiful hotel In the heart of Madrid . I highly recommend it . Clean, elegant , friendly and helpful staff.
Comment from Hotel Management
May 9, 2018 by Manager The Westin Palace, Madrid, Hotel Management
Dear Norberto, Thank you so much for your amazing review and for recommending us! I have shared it with all the team to celebrate that we were able to exceed your expectations during your stay. Looking forward to welcoming you back in the very near future, Warm regards, Paloma H
3 out of 5
by A verified traveler from Miami

Posted May 4, 2018
I was elated to stay at this property as we had stayed before Westin took over. The hotel is centrally located and Westin has a strong name in the hotel market. Upon arriving, the room we were given was a downgrade. The hotel manager advised us there was nothing he could do after misadvising us that it was not in fact a downgrade. Ive worked in Travel for the last 19 years, i travel often- this room was a downgrade. The few rooms that are renovated are decent, at best. The ones that are not are outdated. The elevator is smaller than a broom closet ( it has always been). Overall, overpriced for what you get, location is amazing, staff was hit or miss. Its clean and close to most things, but this property is relying on its name more than its delivery.
Comment from Hotel Management
May 6, 2018 by Manager The WEstin Palace, Madrid, Hotel Management
Dear Anthony, Thank you for your review and loyalty to Westin Hotels & Resorts. I apologize as we didn't meet your expectations with the service and room received. I have shared your feedback with the team to learn from it and improve. Fortunately you enjoyed the hotel location. Hope you will give us another opportunity to welcome you back and serve you better. Best regards, Paloma H
3 out of 5
by A verified traveler from mexico

Too old

Posted May 3, 2018
Good location, old rooms, old decoration, poor amenities
Comment from Hotel Management
May 4, 2018 by Manager the Westin Palace, Madrid, Hotel Management
Dear Victor, Thank you for your review. I apologize as we didn't meet your expectations with the hotel services and decoration Hope you will give us a new opportunity to welcome you back and serve you better, Best regards, Paloma H
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

NICE HOTEL

Posted Apr 20, 2018
Close to everything like Museum, Gardens, Train station , the Palace. The Hotel is very nice and friendly staff.
Comment from Hotel Management
Apr 22, 2018 by Manager the Westin Palace, Madrid, Hotel Management
Thank you so much Von for your wonderful comments about the hotel and its services! Looking forward to welcoming you back in the near future, My best regards, Paloma H
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Westin Palace Madrid

Posted Apr 8, 2018
Lovely location near all the Museums ! In the heart of the city! Facilities are lovely. My only item of note was that the AC wasn’t working great in our room
Comment from Hotel Management
Apr 9, 2018 by Manager the Westin Palace, Madrid, Hotel Management
Dear Guest, Thank you so much for taking the time to write your wonderful review about your stay. I apologize for the inconveniences with the A/C. Hope you will give us another opportunity to welcome you back and serve you better, Best regards, Paloma H
5 out of 5
by A verified traveler

Amazing Hotel

Posted Mar 16, 2018 on Hotels
fabulous hotel. wonderful staff. location could not be better. a true five star experience.
Comment from Hotel Management
Mar 19, 2018 by Manager The Westin Palace, Madrid, Hotel Management
Thank you so much Paul for your review and score given to our hotel & services! Happy to know that we were able to exceed your expectations. Looking forward to welcoming you back in the very near future, My best regards, Paloma H
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 4, 2018
The Westin Palace is the best hotel in Madrid hands down. Apart from the hotel amenities the hotel is safe and super clean.
Comment from Hotel Management
Mar 4, 2018 by Manager The Westin Palace, Madrid, Hotel Management
Dear Guest, Thank you for the score give to our hotel and for the comments about your stay! Looking forward to welcome you back in the near future, My best regards, Paloma H
4 out of 5
by A verified traveler

Posted Feb 11, 2018 on Hotels
Comment from Hotel Management
Feb 12, 2018 by Manager The Westin Palace, Madrid, Hotel Management
Thank you James for the score given to our hotel and its services! Hope to welcome you again soon! Best regards, Paloma H