Ratings based on 879 Verified Reviews

4.6 out of 5
92% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location and the basics are solid

Posted Apr 11, 2018
Visiting in April, it was disappointing that the pool and roof top bar were closed. Those of us not from Spain would still have ventured out even if the locals thought it was cold. Bar had good drinks but was quite small. Beds were really good.
Comment from Hotel Management
Apr 12, 2018 by Antonio Martín, Deputy manager, Hotel Management
Dear Guest, Thank you for your review of your recent stay at Hotel Urban, Madrid, We are grateful for your feedback about your experience at our five-star luxury hotel. We are glad that you enjoyed our prime location in the heart of Madrid, just minutes from the Puerta del Sol. We appreciate your positive comment about the high-quality bed. We are very sorry to hear of your disappointment regarding our pool. Unfortunately, the pool is only open from June to September, as the lifeguard must be present due to hygiene and safety regulations, and the weather is not very favourable the rest of the year. Our spa, on the other hand, is open all year round. The terrace and rooftop bar are also only open in summer. We do hope that you will be able to return during the summer months. I hope that we will have the opportunity to welcome you back in the future. My kindest regards, Antonio Martín, Deputy manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Fabulous Birthday weekend in Madrid

Posted Mar 19, 2018
We had a wonderful stay at Urban Hotel. It is perfectly located in that you can stroll to all the main areas for great shopping, food and sightseeing. We had a very relaxing stay and the beds & pillows were super comfortable. The hotel stall are second to none. So friendly and helpful. Will definitely stay again on our be t visit.
Comment from Hotel Management
Mar 20, 2018 by Antonio Martín, Deputy manager, Hotel Management
Dear Evelyn, Thank you for such an amazing review. We are so pleased to know that you had a wonderful birthday during your stay at Hotel Urban. As you have already mentioned, we are indeed located in one of the places in the city, the heart of Madrid, and close to many incredible tourist destinations like the Puerta del Sol and the historic Madrid de Los Austrias. We are glad the room, the bed, and all the amenities were to your satisfaction. It is very humbling to hear that you felt at home - that is always nice to hear! Our team is also delighted that we met your expectations and made your holiday a memorable one. Thank you so much for recommending us, it means a lot! We look forward to welcoming you again! All the best.
5 out of 5
Recommended
for Everyone
by A verified traveler from Luanda, Angola

great hotel - need to work on door noise

Posted Jan 11, 2018
We had a GREAT time at this hotel. TRULY was awesome!! The only downfall was the doors in the hallway that the cleaning staff were using (supply room maybe) when they closed they were VERY LOUD. We had to switch rooms due to this as 1 night we were awake all night. Great hotel but need to work on more sound proofing and maybe having the doors close softer???? Other than that, it was great.. They also gave us a 3:30pm late checkout, that was much appreciated!!
2 out of 5
by A verified traveler

Posted Jan 5, 2018 on Hotels
Comment from Hotel Management
Jan 13, 2018 by Antonio Martín, Deputy manager, Hotel Management
Thank you
3 out of 5
by Abdulaziz

Posted Dec 27, 2017 on Hotels
Comment from Hotel Management
Jan 3, 2018 by GILARI, Hotel Management
thank you
5 out of 5
by RUBINA

The place to stay in Madrid

Posted Nov 29, 2017 on Hotels
Amazing staff excellent designed rooms great location
Comment from Hotel Management
Dec 7, 2017 by GILARI, Hotel Management
Dear Rubina, Thank you so much for a positive review. We appreciate it. We are so pleased to know that your recent stay at Hotel Urban has been wonderful. Thank you for complimenting our service and the decor. We do take pride in the hotel design both interior and exterior, which has the blend of modernism and art, creating a perfect balance between luxury and comfort as we also try to keep the old traditions up to the present times. Our team works relentlessly to ensure that we deliver the best service. We are glad that we were able to meet your expectations. We hope to welcome you back again for another memorable stay. All the best! Antonio Martín, Deputy manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Exquisite!

Posted Nov 27, 2017
What an incredibly luxurious experience. I absolutely adored my stay with Urban in Madrid. I will most definitely be booking with them in the future and with all the Derby hotels when traveling again in Europe.
Comment from Hotel Management
Nov 28, 2017 by Antonio Martín, Deputy manager, Hotel Management
Dear Usa, Thank you for such a positive review. We are very pleased to know that your recent stay at Hotel Urban, Madrid was wonderful. Thank you so much for all the compliments and appreciation. We thrive to provide the sense of elegance along with comfort in the rooms to our every guest. We are glad you were able to experience it. Thank you for choosing us. It means a lot! We are very much looking forward to welcoming you back for another great holiday. All the best. Antonio Martín, Deputy manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, WA

Centrally located hotel with phenomenal staff

Posted Nov 15, 2017
Pros: Staff, clean rooms, and functional space. Great location. Easy walking distance to major sights. Tons of Taxicabs in the area.
Cons: Bathroom ventilation (for steam not smell), nespresso machines in all rooms, cheaper breakfast options. Metro cards/tickets would be great too.
Location: Prado, Reina Sofia, Thyssen-Krupp, and Royal Palace all close by and accessible by metro. La Rollerie Cafe is great for a cheap breakfast.
Hotel Urban provided my family and I an excellent location for venturing out into the city. None of us were fluent Spanish speakers but the staff accommodated our lack of language skills with aplomb. We got checked in early to clean, well-stocked rooms. Chocolates and mineral water accompanied our arrival. Staff cleaned the rooms and provided additional bottled water throughout the day. The hotel managed tickets, shows, reservations everything inexperienced visitors to the city may have needed. We weren't up-charged or directed to bad locations or events. I would strongly recommend Hotel Urban to experienced or inexperienced travelers because of its accommodating staff and exceptional location. While the rooms aren't very large and the bathrooms are somewhat small, they get the job done admirably.
Comment from Hotel Management
Nov 17, 2017 by Antonio Martín, Deputy manager, Hotel Management
Dear Jake, Thank you so much for taking time to write a positive review and for your feedback. We're glad to know that your recent stay at Hotel Urban was wonderful. We take pride in displaying a perfect balance between luxury and comfort. As you say the hotel is indeed in the best location, in the heart of Madrid, and close to many incredible tourist destinations like the Puerta del Sol and the historic Madrid de Los Austrias. It's a perfect place for walking at nights in the town to visit a variety of shops and restaurants.Thank you for appreciating our high level of cleanliness. We aim to maintain the rooms spotless with all the amenities in it, to make your stay comfortable. Thank you for all your compliments, We just wanted to make you feel special, and we are so glad to know that you were pleased with our little gesture. Thank you so much for recommending us. It means so much! We also took a note of your feedback regarding the bathroom and Nespresso machines. We will pass on the idea of Metro cards/tickets and hope to introduce that in future. We hope to welcome you back again for another memorable holiday. All the best! Antonio Martín, Deputy manager
5 out of 5
by Joanne

Posted Nov 14, 2017 on Hotels
Comment from Hotel Management
Nov 17, 2017 by GILARI, Hotel Management
thank you
5 out of 5
by A verified traveler

Great location

Posted Oct 24, 2017 on Hotels
Great location - close to the art museums, the naval museum, the botanical garden and many tapas locales.
Comment from Hotel Management
Oct 31, 2017 by GILARI, Hotel Management
Dear Guest, Thank you so much for a wonderful and positive review. We are so glad to know that you had a wonderful trip during your stay at Hotel Urban, located in the heart Madrid. It is indeed one of the best locations near the most famous and beautiful places. We hope you have visited the Puerta del Sol and the historic Madrid de Los Austrias too. We are glad you enjoyed visiting the local tapas too. We hope that you will return for another memorable holiday. All the best! Antonio Martín, Deputy manager