Ratings based on 1,223 Verified Reviews

4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Location, Friendly Staff!

Posted Oct 31, 2017
Pros: Close to everything, modern and sleek
Cons: Trouble with air conditioning, so we had one uncomfortable hot night
Loved this hotel, great location and friendly staff, Anna was so nice to us and went out of her way to help!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel, staff and location.

Posted Aug 23, 2017
Cons: The windows to the bathroom are frosted glass. Still can see shadows from the outside.
Could not say enough about the comfortable hotel. Felt like home walking in from a long day of sightseeing. Beds were very comfortable. Staff could not have been nicer.
4 out of 5
by Rafael

This traveler left a rating score only Posted Aug 14, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from Lebanon

Good hotel in a good neighborhood

Posted Aug 12, 2017
Pros: Easy parking. Big room. Room service. Good location.
Cons: Nothing I can think of.
Location: Narrow roads for cars but very good location. Within walking distance from many shops, restaurants, sights, etc.
Driving to the hotel by car (especially at night) could take you through narrow (crowded) streets, but for that the location is very convenient. Calm and quiet neighborhood, centrally between Royal Palace to the west and Retiro Park to the east, within walking distance to those 2 and everything in between, not far from Puerta del Sol and Plaza Mayor. Arriving very late the first night, the 24-hour room service was a very good thing. The items available after 23:00 are limited but the pizza was delicious.
5 out of 5
by Amanda

This traveler left a rating score only Posted Aug 10, 2017 on Hotels
5 out of 5
by Adriana

This traveler left a rating score only Posted Aug 7, 2017 on Hotels
5 out of 5
by A verified traveler

amazing

Posted Jul 19, 2017 on Hotels
Hotel is very nice, breakfast, lunch, dinner was really good
4 out of 5
Recommended
for Everyone
by A verified traveler from Nerja, Spain

Excellent Hotel

Posted Jul 19, 2017 on Orbitz
Cons: A/C
Location: Barrio las Letras, amazing, plaza santa ana steps away, plaza mayor and mercado de san miguel really close. Puerta del sol, Callao, el retiro, etc
Second time staying there, nice modern hotel in the center of Madrid, in Barrio de las Letras, walking distance to everything. Big nice room, amazing bathroom, good breakfast. The only thing is deficient air conditionig in the room, this is common in spain an not only to this hotel, if you need your room to rest in the afternoon, is not going to be in a confort zone climate wise.
4 out of 5
by Dave

Posted Jun 4, 2017 on Hotels
Its a really nice hotel in a good central location.
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, Texas

Great location, comfortable, good size room

Posted May 13, 2017
Pleasant staff, busy reception area, overall good stay. Would select again. Recommendation - we prefer to keep a bathroom light on at night to avoid stumbling around. Frosted glass on bathroom wall is a great design feature but does not allow for night light. Would have been nice to have a luggage rack. Two travelers = two bags. The place to hold suit case was fine, but another rack would be more comfortable.