Ratings based on 35 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from 恵州市

日本のビジネスホテル並みのお値段で驚愕のコストパフォーマンス!

Posted May 4, 2016
Pros: 設備と清潔感
Cons: 部屋のスライドドアの建付けが今一つ
Location: 郊外ではあるがバス停が目の前にあり特に不便なし、早朝の紅花湖でのサイクリングがおススメ
部屋の広さ・設備・清潔感・スタッフの対応が素晴らしく、大変気持ちよく滞在することができました。是非また利用したいと思います。
4 out of 5
by A verified traveler from 東京

きれいなホテル

Posted Apr 13, 2016
Pros: ベッドが心地よい、風呂、シャワールームが広い
Location: 近くにコンピニ1件、デパート1件
昼間はホテル周辺にはいなかったので、わからないが、 夜は買い物場所が少ないかな。 ホテル内環境はすばらしかった。
5 out of 5
by SEUNG HWAN from 한국

최고의 호텔

Posted Apr 10, 2016 on Hotels
출장으로 처음 방문했는데 직원분들 너무 친철함. 고급스러운 방 분위기가 좋았고, 특히 아침식사 부페는 너무 마음에 들었음
5 out of 5
by SHEUNG SHUN

This traveler left a rating score only Posted Apr 5, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Feb 15, 2016 on Hotels
室內泳池水質頗差,小弟和友人皮膚生了很多小塊,類似敏感,以向酒店反映,回复是使用人數過多。
Comment from Hotel Management
May 27, 2016 by Elsa, Hotel Management
尊敬的客人,您好,感谢您选择入住惠州凯宾斯基酒店。对于您此次入住期间为您带来的一些困扰和不便,我们深表歉意。非常感谢您提出的宝贵意见,对于您反映的问题,酒店管理层非常重视,并已经和相关运营部门沟通,力求在入住高峰期不断加强室内外游泳池的清洗及消杀工作,提高酒店的公共设施安全及服务品质。再次真诚的感谢您的分享,希望下次会为带来一段不一样的入住体验。
3 out of 5
by A verified traveler from Lam

格局還好,服務一般

Posted Feb 14, 2016
格局還好,內部乾淨 不知是否春節原因,服務員特忙 要求的都忘了辦 另room service的餐難吃非常 又貴又難吃
Comment from Hotel Management
Feb 17, 2016 by Manager, Hotel Management
尊敬的客户,非常感谢您百忙之中留下点评!对春节期间入住高峰期,未能达到您的期望及要求,我们深感歉意!希望您以后经常提出宝贵意见,我们一定不会辜负您的信任!再次感谢您的点评!衷心的期望您的再次下塌!祝新年快乐!猴年万事如意!
5 out of 5
by Wai Tak from HK

First snow in Huizhou

Posted Jan 28, 2016 on Hotels
My family arrived at the hotel in a very cold night and checked in quickly. The hotel staff is very helpful and enthusiasm. The room is clean and tidy. The night was very cold but the room temperature was set just comfortable specially the water supply is warm, strong and stable enough to refresh and relax. We took the Chinese restaurant and the Western restaurant for dinner and breakfast respectively. Both serves good food among the average Chinese level. Surprisingly we had had snow next day morning. My son and i enjoyed the first snow in his life. It is a pleasant stay. I do recommend to my friend and family and will come back next time.
Comment from Hotel Management
Apr 23, 2016
Dear Guest, Sincerely thanks for your comments. I am happy to find out you enjoyed your stay with us and I appreciate your recognition of the hotel facilities and the service of our team members. It is my desire to welcome you back in the hotel and please allow us a another chance to show you the Kempinski hotel standards, our team is committed to your complete satisfaction and empowered to deliver personalized service attending to your needs. In the meantime, my team and I look forward to welcoming you back to Kempinski Hotel Huizhou Yours sincerely, Elsa
3 out of 5
by yang lilin

Posted Dec 27, 2015 on Hotels
Comment from Hotel Management
May 27, 2016 by Elsa, Hotel Management
Dear Ms.Yang, Many thanks for choosing Kempinski Hotel Huizhou. Hotel located in the CBD of Huizhou, which close to the Huizhou West lake and Kaisa Shopping center with 5 minutes by walk. We have Kids Club and Family room in town, it is a nice palace to have fun with your family by tasting the King Kong Pizza in hotel. Looking forwarding to welcoming you!
5 out of 5
by Kawai from 香港

Posted Dec 15, 2015 on Hotels
入住前登記遇到了小麻煩 但是前台的服務員態度很好、然後房價也很乾淨 我也準備了驚喜給女朋友 他也很感動、總之就是很棒 我以後去惠州都會住這間
Comment from Hotel Management
May 27, 2016 by Elsa, Hotel Management
尊敬的客人,您好。感谢您选择惠州凯宾斯基酒店。很高兴得知您对我们酒店的服务非常满意。作为一家入驻惠州5年的国际豪华酒店,我们拥有成熟的服务团队为您提供个性化服务。诚挚期待您的再次入住。惠州凯宾斯基酒店管理层
4 out of 5
by CHONG J

Posted Oct 9, 2015 on Hotels
Comment from Hotel Management
May 27, 2016 by Elsa, Hotel Management
Dear Mr.Chong, Many thanks for stay with us in Kempinski Hotel Huizhou. Your always support and recognition will assist in improving the quality of service. Looking forwarding to welcoming you!