Ratings based on 45 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
Coffee MugPosted Apr 10, 2017 on Hotels
There is one complaint. I hid a something in my clothes drawer that was "found" by the cleaning staff. Meaning that they went through my personal items when cleaning the room. This was quite disturbing. It was a large coffee mug that I wanted to use for drinking tea. They did not supply them, so I borrowed one from the breakfast area to use during my stay. The first time, I just left it out after using and they removed it the next morning. OK. Fine. The next day, I hid it under my clothing in a drawer. They found it and took it away. Why are they going through my personal things?! Should I have borrowed it? Why not, I am not stealing it. just using it.
Modern and Spacious HotelPosted Mar 1, 2017 on Hotels
Very nice hotel. Rooms were spacious and modern. The view of the river was great. It is a bit of a hike (over a bridge) to get to the West Lake and outdoor shopping mall. The service spoke adequate English for me. The restaurants and buffets were decent in the hotel.
by A verified traveler
A gem in HuizhouPosted Oct 21, 2016 on Hotels
The staff is extremely friendly and helpful, the front desk staff noticed the remark on hotels.com and prepared a little surprise for my best friend's birthday! Room with best view overlooking Xihu yet the soundproof is excellent. The pillow can be better tho. I would recommend it to anyone who plan to visit Huizhou.
by richard from LA
Very nice hotel, great views.Posted May 14, 2015 on Hotels
Stayed here three times now. Great hotel as far as modernness, cleanliness, service. I did have an issue where they forgot my wakeup call on the morning i was leaving. the Manager was very apologetic. Dinner buffet is quite pricey but the last two times I stayed, the food was marvelous. This time it was not so much. They have you captivated as all city restaurants are a cab ride away. So the dinner buffet is an easy choice, just plan on spending a little extra to eat there.
Posted Dec 27, 2014 on Hotels
Posted Nov 9, 2014 on Hotels
Posted Nov 1, 2014 on Hotels
by A verified traveler
Five-stars hardwares. Three-stars services.Posted Oct 22, 2014 on Hotels
Well, the hardwares is one of the best in the region. Staff attitudes were sub-standard, in particular the staff at ground floor lobby. I arrived the side road with my car but nobody greet me nor direct me to the lobby, which I did not know where it is. Then no body take care my luggages when they were chatting at the counter.
by smitch from Huizhou, china
Comfy beds and a great viewPosted Jan 5, 2014 on Hotels
Food was great and the room was fantastic. The sauna and whirlpool were not up to par, though.
by st from hk
good servicePosted Nov 27, 2013 on Hotels
good service good view