Ratings based on 14 Verified Reviews

3.3 out of 5
50% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Sep 18, 2016 on Hotels
It is one of the worst Sheraton I have ever stayed at. Air conditioning was terrible. We asked them to fix it. Someone did come twice but that was of little help. Food was bad. Room was dirty. Asian restaurants had cockroaches below the dining tables. Facility was poorly maintained. Most of the pools were closed. Steam and Sauna were not turned on. The lifeguard at the beach would not let anyone into the sea (NOT BECAUSE OF THE TYPHOON WARNING) but because he said he was the only one on duty and in no position to manage safety of 25 odd people wanting to sea bathe. The management of this facility has no "love" for the work it is paid to do OR they are not given the resources by the management that they need to manage the place. The only good thing was that they allowed me an early check in and gave me a free room upgrade.
1 out of 5
by A verified traveler from Dongguan

Astounding View of a Nuclear Power Plant

Posted Sep 5, 2016
Pros: The mini petting zoo with the bunnies was cute, albeit depressing.
Cons: Location, location, location, people!
The hotel is in view of the Daya Bay Nuclear Power Plant. In fact, it's the only thing you can see as you overlook what's a poor excuse for a beach. The plant literally within 5 km (3.11 mi) of the pools and beach. The food was terrible; everything tasted like seafood. The air conditioning was malfunctioning, but this was fixed by a repairperson. In the end, be warned. This hotel has employed a photographer who could only be described as a genius for making the hotel not look like the bad experience that awaits you.
4 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX

On the Beach on the South China Sea

Posted Jun 20, 2016
Pros: Out in the country - away from the huge umbers of people in the cities.
Cons: The beach has rocky sand and it needs more clay in it. Local town nears to clean up - garbage everywhere. AC in room did not quite get the job done.
Location: Local village has a large public beach where you can hire boat rides - that are fairly expensive. Many small outdoor restaurants that serve seafood.
Beautiful resort with multiple pools in a tropical setting. Buffet available as well as a sit down Chinese restaurant. They offer a BBQ late at night down by the sea but small portions for the price. If you like a quiet place where you can just relax this is excellent. Very romantic.
3 out of 5
by A verified traveler

Posted Jun 11, 2016 on Hotels
Nice ocean view, except lobby every where else is mosiquto free which is better than most resorts in China. Lots of nice open area to sit and relax around the pools. But the beach is tiny compared to other resorts in the neighbourhood. Room is clean but housekeeping was not up to standard, we found the black writing board underneath the bed lining which housekeeping admitted that they won't noticed it during changing bed sheets. In general, staff don't speaks English but are very friendly.
4 out of 5
by Rafael

This traveler left a rating score only Posted Jun 1, 2016 on Hotels
2 out of 5
by A verified traveler from 香港

Posted Aug 28, 2016 on Hotels
冷氣非常不足,人手不足。
4 out of 5
by Yuehua from CHINA

下次还会再来!

Posted Aug 5, 2016 on Hotels
两年前住过一次,这次入住,发现几个变化: 1、花园里多了兔子,松鼠,荷兰鼠等小动物,小朋友非常喜欢,上次来好像没见到; 2、设施比两年前陈旧,从酒店大堂的地面,到儿童乐园里的玩具,再到客房走廊的墙壁,都能体会到; 3、本次入住不是周末,人明显不多,可能跟周边其他稍好的酒店竞争有关,但无疑在巽寮湾还是最好的酒店; 4、不变的是服务员一如既往的问候与无处不在的关怀;没想到房间居然还有一间榻榻米,比上次入住的大很多,心情大好。 下次还会再来!
3 out of 5
by Shengbing from china

Posted Aug 1, 2016 on Hotels
Located in a beautiful island but a little far from city center. Decoration is a little old but room is very clean. Stuff are very nice.
4 out of 5
by Raymond

This traveler left a rating score only Posted Jul 27, 2016 on Hotels
4 out of 5
by Yi from 香港

Posted Mar 29, 2016 on Hotels
酒店有点旧,不过总体不错,草坪很大,沙子也细,栈道很美。孩子们玩得很开心,工作人员很热情。餐厅很美味