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Reviews of Hampton Inn & Suites Hershey Near The Park

2.5 out of 5
Hampton Inn & Suites Hershey Near The Park
195 Hershey Road, Hummelstown, PA

Reviews

8.8

Excellent

Rating 10 - Excellent. 597 out of 1000 reviews" "
Rating 8 - Good. 279 out of 1000 reviews" "
Rating 6 - Okay. 61 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 28 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, start to finish
Stayed 2 nights in Apr 2024
Response from Hampton Inn & Suites Near the Park on Apr 16, 2024
Dear Chad,Thank you for taking the time to share your experience at our hotel. We appreciate your feedback and are delighted to hear that you've had friendly experiences with our staff throughout the duration of your stay.Creating a warm and welcoming atmosphere for our guests is something we strive for, and we're glad that our team was able to make your stay enjoyable. We believe that genuine hospitality goes a long way in ensuring a memorable experience for our guests.If you have any further questions or need assistance, please don't hesitate to reach out to our team. Our goal is to ensure that each guest has a pleasant and stress-free stay with us. Thank you once again for your kind words, and we hope to welcome you back to our hotel in the near future!Warm regards,Our Hampton Team

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and helpful, great environment
Stayed 1 night in Apr 2024
Response from Hampton Inn & Suites Near the Park on Apr 15, 2024
Dear Justin,Thank you for taking the time to share your experience at our hotel. I am delighted to hear that you found our team to be friendly and helpful during your stay. Creating a welcoming and accommodating environment for our guests is one of our top priorities.If there is anything else we can do to make your future stays even more enjoyable, please do not hesitate to let us know. We value your feedback as it helps us improve and enhance our services. Please give us a call if you would like to share any specific details or give recognition to any of our team members who went above and beyond.Thank you once again for choosing our hotel, and we look forward to welcoming you back soon.Warm regards,Our Hampton Team

10/10 Excellent

Qi

It is good to stay but no hire driver make us inconvenience.
Stayed 2 nights in Apr 2024
Response from Hampton Inn & Suites Hershey Near the Park on Apr 14, 2024
Dear Qi,Thank you for taking the time to share your feedback about your recent stay. I appreciate your comments and I'm glad to hear that overall, you had a good experience with us.I apologize for any inconvenience you experienced for want of a driver. We hope you had the chance to take advantage of the various ride-share applications that are available for transportation in our area. Should you decide to visit us again in the future, please feel free to reach out to our front desk team for assistance with arranging transportation options. We are always here to help with navigating any applications to the best of our ability.Once again, thank you for your feedback. Your comments are valuable to us as we strive to continually improve our services. If you have any further concerns or questions, please don't hesitate to contact us directly. We would be more than happy to assist you.Thank you,Our Hampton Team

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hampton Inn & Suites Hershey Near the Park on Apr 14, 2024
Dear Natasha,Thank you so much for taking the time to review our hotel. We truly appreciate your feedback and are delighted to hear that you had a five-star experience during your stay with us. It is great to know that we met your expectations and left such a positive impression on you. If there is anything specific that made your stay memorable, we would love to hear about it. Our team works hard to provide outstanding service, and your comments would be cherished.Thank you once again for choosing our hotel. We hope to welcome you back in the near future for another fantastic experience.Warm regards,Our Hampton Team

10/10 Excellent

Dionlen

Liked: Cleanliness, staff & service, property conditions & facilities
Great people and good breakfast
Stayed 2 nights in Mar 2024
Response from Hampton Inn & Suites Near the Park on Mar 21, 2024
Dear Dionlen,Thank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your kind words and are thrilled to hear that you enjoyed your experience with us.Our dedicated team takes pride in providing exceptional service, so it is delightful to learn that our staff made a positive impression on you. Additionally, we are delighted that you enjoyed our breakfast. We believe that a good breakfast is essential to kick-start a day of exploration and relaxation, and we are glad that you found it to be enjoyable.We hope to have the pleasure of welcoming you back to our Hampton Inn in the future for another great stay. Thank you!Our Hampton Team

10/10 Excellent

Krystyna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location easy to get to the Hershey Theater and Rubber Soul brewery. Bed was very comfortable and clean room. They are renovating the rooms and the floor we were on was complete. We will definitely stay there again for the next show we see.
Stayed 1 night in Mar 2024
Response from Hampton Inn & Suites Hershey Near the Park on Mar 21, 2024
Dear Krystyna,Thank you so much for taking the time to share your experience at our hotel. We're thrilled to hear that you enjoyed your stay with us and found our location convenient for your needs. It's great to know that you found your room comfortable and clean, especially with the recent renovations on the floor you were on.We appreciate your kind words and we're glad that our efforts to provide a comfortable and pleasant stay did not go unnoticed. We always strive to create a relaxing atmosphere for our guests, and it's fantastic to see that you plan on returning for your next show at the Hershey Theater.Your feedback is incredibly valuable to us, and we'll be sure to share your comments with our team. They work hard to ensure that our guests have a wonderful experience, and they'll be delighted to hear about your satisfaction.Once again, thank you for choosing our Hampton Inn! If you have any further feedback or if there's anything else we can do to assist you, please feel free to reach out to us. We look forward to welcoming you back for another enjoyable stay in the near future.Thank you.Warm regards,Our Hampton Team

10/10 Excellent

karen

Very clean, friendly staff.
Stayed 1 night in Mar 2024
Response from Hampton Inn & Suites Near the Park on Mar 15, 2024
Dear Karen,Thank you so much for taking the time to write a review about your recent stay. We truly appreciate your feedback and are thrilled to hear that you found our hotel very clean and our staff friendly. Our team takes great pride in providing a clean and comfortable environment for our guests, so it's wonderful to know that we met your expectations. We believe that a friendly and attentive staff can truly enhance the overall guest experience.If there is anything else you would like to share, please do let us know. We love to recognize our team members for their outstanding efforts.We hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Thank you.Our Hampton Team

10/10 Excellent

Erik

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place! I would definitely stay here again!
Stayed 4 nights in Feb 2024
Response from Hampton Inn & Suites Near the Park on Mar 7, 2024
Dear Erik,Thank you so much for taking the time to share your experience at our hotel! We always appreciate hearing from satisfied guests like yourself.If you have any further feedback or suggestions, please don't hesitate to reach out to us and let us know. We value your input and are always looking for ways to improve our services.Best regards from Our Hampton Team

8/10 Good

Todd, Disputanta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to what we were planning to do and great breakfast
Stayed 1 night in Feb 2024
Response from Hampton Inn & Suites Near the Park on Mar 7, 2024
Dear Todd,Thank you for taking the time to share your feedback with us about your recent stay. We appreciate your kind words and are glad to hear that our location was convenient for your plans and that you enjoyed our breakfast. Please do not hesitate to contact us if you need anything at all!Thank you,Our Hampton Team

2/10 Terrible

Richard

Traveled with family and small children, Business traveler
Disliked: Staff & service, amenities
Had to write my name in a piece of paper because the person at the front desk didn’t understand me. Pool closes at 10pm but when we called down at 10:40 with a noise complaint since we were above the pool nothing was done. No apology or compensation at checkout. Bathroom floor was sticky as well would definitely choose another place to stay if I was in the are again
Stayed 1 night in Feb 2024
Response from Management on Mar 1, 2024
Dear guest,Thank you for taking the time to share your feedback with us. I am truly sorry to hear about the issues you encountered during your stay. Your comfort and satisfaction are among our top priorities, and it disappoints me to learn that we fell short of meeting your expectations. Please allow me to address your concerns.Firstly, I apologize for any miscommunication that occurred at the front desk. We always strive to provide excellent service to all our guests, and I am sorry if you felt misunderstood. I have shared your feedback with our front desk team to ensure that such instances are minimized, and our guests are served promptly and efficiently.Regarding the noise complaint you mentioned, I apologize for any inconvenience caused by the delay in addressing the issue. We take noise disturbances seriously and aim to resolve them within a reasonable timeframe. I apologize if this did not happen in your case. Our team strives to create a peaceful environment for all guests, and I assure you that we will reinforce our protocols to handle noise complaints more promptly.I am sorry to hear about the sticky bathroom floor you encountered. Maintaining cleanliness throughout the hotel is of utmost importance to us, and I apologize for any oversight in this regard. I have shared your comments with our housekeeping team to ensure that such instances are rectified promptly, and our guests experience the cleanliness they deserve.Once again, I apologize for the inconveniences you experienced during your stay. We appreciate you bringing these issues to our attention, and I can assure you that we will take them seriously. I hope you will give us another opportunity to provide you with a more enjoyable experience should your travels bring you back to the area.Thank you.

2/10 Terrible

Katherine

Business traveler
Disliked: Cleanliness, property conditions & facilities
Felt unsafe...Third floor was under construction....room smelled...parking lot was poorly lit. I did not stay. I went home.
Stayed 1 night in Feb 2024
Response from Hampton Inn & Suites Hershey Near the Park on Feb 8, 2024
Dear Katherine,We are sorry to hear that you had an unpleasant experience during your stay with us. We will look into any potential issue with room smells, as we make sure to enforce our nonsmoking policy and to follow Hilton standards of cleanliness with our Housekeeping. We apologize for any inconvenience you faced and hope you will try our hotel again in the future.Sincerely,Our Hampton Team

8/10 Good

Sandra

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was being renovated but the staff was very welcoming and the property was clean. I would stay in the future.
Stayed 2 nights in Jan 2024
Response from Hampton Inn & Suites Near the Park on Mar 7, 2024
Dear Sandra,Thank you for taking the time to share your feedback about your stay with us. We value your input and are pleased to hear that you found our staff welcoming and the property clean. We understand that renovations can sometimes be inconvenient, and we appreciate your patience and understanding. Our team is working diligently to ensure that any disruptions are kept to a minimum, and we're excited about the improvements this will bring in the future.Your positive comments about our staff are truly appreciated. We strive to provide excellent service and a warm welcome to all our guests.We hope to have the opportunity to welcome you back in the near future.Best regards,Our Hampton Team

10/10 Excellent

Bruce, Braddock Hgts

Traveled with family
Good price, friendly staff
Stayed 1 night in Jan 2024
Response from Hampton Inn & Suites Near the Park on Mar 7, 2024
Dear Bruce,Thank you so much for taking the time to leave us a review. We truly appreciate your feedback and are glad to hear that you found our hotel to be a good value. Our team takes great pride in delivering excellent service and making sure that every guest feels welcome and taken care of.If there's anything else you'd like to share or any suggestions you may have, please feel free to reach out to us.Thank you again.Warm Regards,Our Hampton Team

8/10 Good

Jodi

Stayed 1 night in Jan 2024
Response from Hampton Inn & Suites Near the Park on Mar 7, 2024
Dear Jodi,Thank you for taking the time to give your feedback regarding your stay at our hotel. If you have any suggestions on how we could make your next stay with us absolutely perfect, please do not hesitate to contact us. We hope to see you again soon!Warm Regards,Our Hampton Team

6/10 Okay

Melissa

Response from Hampton Inn & Suites Near the Park on Mar 7, 2024
Dear Melissa,Thank you for taking the time to offer feedback regarding your stay at our hotel! If you have any feedback or suggestions you would like to share, please do not hesitate to contact us.We hope you enjoyed your stay and hope to see you again!Warm Regards,Our Hampton Team

10/10 Excellent

SHERREE

Stayed 1 night in Jan 2024
Response from Hampton Inn & Suites Near the Park on Mar 7, 2024
Dear Sherree,Thank you for taking the time to submit your feedback regarding your stay at our hotel! If you have anything you would like to share, please contact us at any time.We are truly happy you enjoyed your stay and hope to see you again soon!Warm Regards,Our Hampton Team

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a comfortable stay there. The staff and facilities were great for us. The gentleman overseeing the weekend breakfast bar was very courteous and helpful going out of his way to connect and serve the guests.
Stayed 3 nights in Jan 2024
Response from Hampton Inn & Suites Near the Park on Mar 7, 2024
Dear Russell,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a comfortable stay and that our staff and facilities met your expectations. We are pleased to hear that our breakfast staff had gone above and beyond to provide you with exceptional service, and will be passing your feedback along to our management team to recognize him. Once again, thank you for choosing Hampton Inn Near the Park, and we hope to have the pleasure of welcoming you back in the future.Sincerely,Our Hampton TeamZara K.Front Desk Supervisor

10/10 Excellent

Regina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , friendly
Stayed 1 night in Jan 2024
Response from Hampton Inn & Suites Near the Park on Mar 7, 2024
Dear Regina,Thank you so much for taking the time to leave a review of your stay at our hotel. We truly value your feedback and I'm delighted that we succeeded in providing a clean and comfortable environment for you.We believe that genuine hospitality can make a huge difference in our guests' experiences, and I'm glad that our team made you feel welcome.If there's anything we can assist you with, please feel free to reach out to us.Warm Regards,Our Hampton Team

10/10 Excellent

Sara

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hampton Inn & Suites Near the Park on Mar 7, 2024
Dear Sara,Thank you for taking the time to submit your feedback regarding your stay at our hotel! If you have anything you would like to share, please do not hesitate to reach out to us.We are truly happy you enjoyed your stay and hope to see you again soon!Warm Regards,Our Hampton Team

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Hampton Inn & Suites Near the Park on Mar 7, 2024
Dear David,Thank you for taking the time to submit your feedback regarding your stay at our hotel! If you have anything you would like to share, please do not hesitate to reach out to us. We are available at any time to take your call.We are truly happy you enjoyed your stay and hope to see you again soon!Warm Regards,Our Hampton Team

10/10 Excellent

Iris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for families! Highly recommend!
Highly recommend! We will definitely be coming back! The suite was perfect for our family, with the bathroom and kitchenette area between the bedroom and couch area so we could put an inflatable mattress there for our toddler and separate the kids at bedtime. The staff was very friendly and accommodating. They clearly enjoyed having kids around, which you don't always find at hotels. Excellent breakfast and perfect for kids.
Stayed 1 night in Dec 2023

2/10 Terrible

Seán

Liked: Property conditions & facilities
Disliked: Staff & service
The room was freezing. The beds were horribly stiff. Had to change our rooms because the heater was broken in the original room.
Stayed 1 night in Jan 2024

10/10 Excellent

Devin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Denise, Henrico

Stayed 2 nights in Dec 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Marcie

Traveled with family
Stayed 2 nights in Dec 2023

8/10 Good

Erin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the room, pool, free breakfast and closeness to Hershey Park.
Stayed 2 nights in Dec 2023

8/10 Good

GLEN

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
USB and electric ports by bed did not work or were damaged. Based on age of hotel this was disappointing. No dining close by. “Free” breakfast needs bacon. Hotel is a little pricey for the area and what is being provided.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly and helpful. Hotel and room was very clean and neat. New hotel, so gps didn't take us right to the parking lot, but it was easy enough to figure out how to get in.
Stayed 2 nights in Dec 2023

10/10 Excellent

Cathryne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Hershey Park. It’s was great for me and my daughter. The staff was polite, helpful, and friendly.
Stayed 3 nights in Dec 2023

6/10 Okay

Carmencita

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Close to the park
Stayed 2 nights in Dec 2023

6/10 Okay

Kelly

Traveled with partner
There was a fire alarm pulled right before we got there. Several fire trucks were out front. We never got an answer as to why. The ads made this location seem safe and close to Hershey, and it was, but right around the corner was a "blue light" area. Not so safe.
Stayed 2 nights in Dec 2023

10/10 Excellent

Carl

Traveled with family
Great place
The best hotel experience I’ve been to in along time.
Stayed 1 night in Dec 2023

10/10 Excellent

Bibi

Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Traveled with family
It was nice!
Stayed 1 night in Dec 2023

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Traveled with family
Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Narwan

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
This location was convenient to Hershey and the hotel was very clean. However, the first room we were given had a faulty heater and the room was freezing, while the second room’s tv had extremely dark picture quality (with no ability to change the settings). Hotel is definitely older and it’s showing. Front desk staff were not very friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Stay
The staff there is wonderful!!
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Carol, Canton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

KIMBERLY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Stayed 2 nights in Dec 2023

4/10 Poor

Suzanne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

PHILLIP, SUFFOLK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was pleasant and helpful.
Stayed 2 nights in Dec 2023

8/10 Good

Luanne

Stayed 1 night in Jun 2023