Ratings based on 410 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Close to Hershey Park

Posted Aug 25, 2015
Nice Hotel to stay in if you are visiting Hershey attractions. The hotel was very noisy and the walls are paper thin thus u hear everyone and everything from neighbors and ppl in hallway.
5 out of 5
Recommended
for Everyone
by A verified traveler from Manassas, Va

Clean Hotel, comfy room, the Spa was excellent!

Posted Aug 24, 2015
Cons: We thought the breakfast was included. It is not, a separate charge (and in our opinion not worth the price).
Hotel very close to the Hershey attractions, to local restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler from WV

Close to Hershey Park

Posted Aug 5, 2015
This is a new hotel located close to Hershey Park. Very clean and excellent staff service. I left my ring in our room and was turned in by staff. Thankfully!
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Hershey park

Posted Jul 23, 2015
No problems with the stay itself. I had a good night sleep. It was nice and quiet. I paid 350.00 and It would have been perfect with a free breakfast. They charged $ 13.99. So we went to Cocoa diner for breakfast which is just down the hill.
Comment from Hotel Management
Aug 5, 2015 by Emily D, Hotel Management
Gilton, Thank you for taking the time to share your comments about your recent stay with us. I am so pleased that you found the location to be perfect for your visit. We can appreciate the importance of cost when you travel and there are a number of breakfast options available to you. We look forward to welcoming you back the next time you are in the area and hope you will consider joining us for breakfast. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Hilton Garden Inn Hershey
4 out of 5
Recommended
for Everyone
by A verified traveler from philly, PA

Nice hotel, close to Hershey Park

Posted Jul 19, 2015
Pros: The location close to the Hershey Park attractions, close to restaurants and convenience store. The staff is friendly and facilities always clean.
Cons: Nothing.
Location: Hershey Park.
I have stayed at this hotel several times. It is close to Hershey Park, the Arena and Stadium. The location is also beneficial as it is about a hundred yards from a convenience store, several fast food restaurants and a great sports bar. There is always coffee and tea available in the lobby. The rooms are always clean, staff always pleasant. Will stay there again in the future. One thing worth mentioning, at the time of my last stay (July 2015), there was construction on one of the wings of the hotel to expand the size. Due to this, about half of the eastern parking lot was gravel and semi roped off so as to not allow parking.
Comment from Hotel Management
Aug 5, 2015 by Emily D, Hotel Management
Laurie, Thank you for taking the time to share your comments about your recent stay with us. I am so pleased that you found the location to be perfect for your visit. As you have pointed out, we too are excited about the changes that have been made with the renovation and appreciate the specific feedback about how we are improving. We look forward to welcoming you back again soon. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Hilton Garden Inn Hershey
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Clean and friendly. 5 minutes to Hershey Park

Posted Jul 2, 2015
Pros: Everything
Location: Hershey Park is 5 minutes away. We were only there 2 days, so the park is all we did, but Lancaster isn't too far either.
The staff was awesome, rooms were clean, food was excellent. Highly recommend!
Comment from Hotel Management
Aug 5, 2015 by Emily D, Hotel Management
Traveler, Thank you for sharing your feedback. We are pleased that you found the location to be perfect for your visit and that the service you experienced was to the high level that we expect. We hope to have a chance to welcome you back again soon. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Hilton Garden Inn Hershey
3 out of 5
Recommended
for Everyone
by A verified traveler from New York

Nice hotel close to Hershey

Posted Jun 30, 2015
Pros: Staff were nice and helpful. Room was clean.
Cons: Parking was limited but looks like they may be expanding as there was construction.
Location: Was close to Hershey and place to eat.
Booked this hotel to be close to Hershey and wanted an indoor pool in case it rained. It was a pleasant stay but smaller than I expected. Pool is small but kept the kids happy when it did rain. Staff very pleasant and helpful. Room was nothing spectacular but did the job. Beds and pillows were typical of a hotel, soft. Overall was a nice stay for 2 days.
3 out of 5
Recommended
for Everyone
by A verified traveler from Yardley

It was close to the Hersheypark Giant Stadium.

Posted Jun 29, 2015
We chose this hotel because we had tickets to the Hersheypark Giant Stadium. It was only minutes away. There was a diner across the street and a restaurant in the hotel. The staff was very pleasant. But the food could have been better. I would stay there again.
5 out of 5
Recommended
for Everyone
by A verified traveler from Moscow, PA

Very clean. Excellent customer service.

Posted Jun 17, 2015
Pros: Clean. Modern. Gave enough towels. Nice breakfast.
Stayed there before and went back. A little pricey...but very clean and great employees. Special recognition to Kassandra and Bill at front desk and woman who served us at breakfast (can't remember her name :-( )
1 out of 5
by A verified traveler from Manhattan

Need to Disclose Hotel Under Renovation on Booking

Posted Jun 15, 2015
Pros: The staff were very considerate by offering water bottles or asking if we need any addt'l item to make us feel better but we respectfully declined.
Cons: During renovations, violations/repairs necessary at the property be up front with customers. Provide info thru any 3rd party vendors and reduce rates.
Location: Come on! It's Hershey PA, a family spot! And this Hotel chain has a great reputation! Better quality ones in the same area for half of their price.
Total of $350 for 1 night would never be a problem.. But when you add that the property it is under renovation.. Totally unacceptable. This information needs to be available during booking by Expedia. Breakfast is not included, that's another negative for this hotel.
Comment from Hotel Management
Jul 29, 2015 by Emily D, Hotel Management
Westfal, Thank you for sharing your feedback. We regret that you did not find the renovation information was displayed prominently enough throughout the booking process, we will us your feedback to make improvements. We hope to have a chance to welcome you back when the refresh is complete. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Hilton Garden Inn Hershey
Comment from Hotel Management
Jul 29, 2015 by Emily D, Hotel Management
Westfal, Thank you for sharing your feedback. We regret that you did not find the renovation information was displayed prominently enough throughout the booking process, we will us your feedback to make improvements. We hope to have a chance to welcome you back when the refresh is complete. Enjoy today! Emily P Dailey Portfolio Reputation Manager - Hilton Garden Inn Hershey