This is not a Best Western Hotel!
Posted Aug 19, 2016
I booked the hotel on Sunday under the assumption it was a Best Western. Arrived on Monday, 1 day later and the Hotel name was Milton Hotel. Staff informed us the name changes about 2 weeks ago. The hotel was mediocre, the breakfast was minimal and the room was average. We spent the first day at Hershey and came back to a room that was not cleaned. There was food remains in our garbage and the beds were not made. We tried to call the front desk to ask for towels and soap but they did not answer. The shampoo and soap were very small and were never replaced. even after room was cleaned the next day. I shouldn't have to ration my soap so 3 people can take showers. In hindsight I don't think it was ever a Best Western as the name was Best Western "Inn" of Hershey. I tried to go to the website and there is no site for "Milton Hotel" and the old Best Western Inn website is still up but tells you no rooms are available and redirects you to the real Best Western site. I feel we were deceived and it was over priced for what we got. On the last day we tried to go to the pool for an hour before check out and the gate was still locked well after the 10am opening time. There is no elevator so we had to drag our bags up the steps. Stairwells and hallways smelled of cigarette smoke and the room keys did not always work.
Upon check out I told the manager the room was not cleaned and he just said "Oh, sorry about that."