Ratings based on 1,934 Verified Reviews

4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Feb 13, 2018
Good staff, nice and friendly. Hotel is old and dated.
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Nice hotel, Away from the central core

Posted Feb 11, 2018
Nice hotel. Location was well away from the central core and although is at the harbour it is away from the light show of the Hong Kong island light show. Disappointing we were not advised the the hotel Lobby and other common areas were under renovation and were not offered any sort of compensation for the inconvenience
Comment from Hotel Management
Feb 13, 2018 by Peter Pottinga, General Manager, Hotel Management
Dear Michael, Thank you for choosing Harbour Grand Kowloon for your recent visit to Hong Kong. We are delighted to read that you had enjoyed your stay with us. We hope that you would give us the opportunity to impress you with our new lobby in the coming future.
4 out of 5
Recommended
for Everyone
by A verified traveler

A relaxing luxurious hotel overlooking the harbour

Posted Jan 12, 2018
Pros: Rooftop pool was small but amazing.
Cons: Extended shuttle service would be nice. Complimentary shuttle service to Tsim Sha Tsui is nice, but wish it was bit more often.
Location: You can walk from the hotel to Tsim Sha Tsui all the way along the harbour and the piers. It's a beautiful promenade.
A little bit distant from the main HK scene, but that was just the way I liked it. Very quiet and peaceful. A 5-minute walk can take you to the metro station and you can go to Ya Mau Tei. The harbour view is just amazing and refreshing. Good customer service and can't complain about it.
Comment from Hotel Management
Jan 18, 2018 by General Manager Peter Pottinga, Hotel Management
Dear guest, Thank you for the compliments on our hotel geographical location and services. We are glad that you found our hotel of convenience during your travels and stay in Hong Kong. Meanwhile, your feedback is also very important to us and has been shared with the concerned departments to look into ways to make an improvement. We will be looking forward to serve you once again.
4 out of 5
Recommended
for Families
by A verified traveler from Sydney

A nice place for a Hong Kong stay

Posted Jan 6, 2018
Location: Fairly convenient with great views of the harbour
The Grand Harbour is a top end luxury hotel which comes with all the facilities you would expect. The free shuttle bus is a bonus to connect you with the main area of Kowloon, although there is also a close MTR station.
Comment from Hotel Management
Jan 8, 2018 by General Manager Peter Pottinga , Hotel Management
Dear Gary, Thank you for the compliments on our hotel views. We are glad that you found our hotel of convenience during your travels and stay in Hong Kong. We will be looking forward to serve you once again.
4 out of 5
Recommended
for Everyone
by A verified traveler from japan

Nice hotel very convenient

Posted Jan 5, 2018
They were doing renewals so it was a little noisy, but the staff were very helpful. The roof pool is amazing, although I wanted a hot tub in the winter. It was a bit cold to swim.
Comment from Hotel Management
Jan 8, 2018 by General Manager Peter Pottinga , Hotel Management
Dear Frances, Thank you for reviewing us. We are glad to hear that you had a good experience with us during your stay.. Your feedback is extremely important to us and has been shared with the concerned departments to look into ways to make immediate improvement. We will be looking forward to welcoming you back to our hotel again.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Location, convenience a the view

Posted Jan 2, 2018
Pros: Excellent location and staff service! The hotel provides a complementary shuttle to the shopping in TST and a few block from the ferry to HK island.
Cons: Please do something about the mattresses' conditions.
Location: Many choices of delicious bakeries, Aeon supermarket with anything you may need (forget) 2 blocks from the hotel. Abundant restaurants nearby.
We chose the Grand Harbor because we wanted to stay away from the noise and the usual tourist traps in TST and king size bed was a choice. The Whampoa area is mostly residential with ample restaurants to chose at an easy walking distance. The location is fantastic! we stayed a total of 9 nights , rooms are a larger than average for Hong Kong. We stayed a total of 10 days, facing the Courtyard the first 6 nights and 3 nights we chose the Harbour view room which has a fantastic view of Hong Kong Island. The hotel is impressive, modern building decorated in an old fashion (will remind you of an old Marriott) There are 3 expensive restaurants on the premises. The buffet selection on the first floor is not really worth the money. The restaurant on the second floor was exceptional but expensive. The staff was fantastic! They were attentive and responsive. We contacted them twice when the AC did not function properly and to request additional pillows. The rooms are a bit outdated in decor and the courtyard room had poor lighting.The beds were extremely firm! May work for back sleepers but painful if you are a side sleeper. We had to request several pillows and took us a good 3 nights to barely get used to it. My husband hat to go for a massage. The thin foams mattresses should be replaced more often. The mattress in the Harbour view room was no different. The room can use a more detailed cleaning, lots of dust accumulated in the not so obvious places.
Comment from Hotel Management
Jan 3, 2018 by General Manager Peter Pottinga , Hotel Management
Dear Cecilia, Thank you for choosing Harbour Grand Kowloon for your recent visit to Hong Kong. We are delighted to read that you had enjoyed your stay with us. We continuously strive to provide an exceptional experience for all our guests and your compliments is definitely a motivation for us. Your feedback is extremely important to us and has been shared with the concerned departments to look into ways to make immediate improvement. We look forward to welcoming you back for another memorable stay in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Tampa

Fantastic Experience

Posted Jan 1, 2018
Pros: Everything!
Beautiful hotel, centrally located on the water. Was able to walk all over Kowloon from the hotel (if you like to walk . . lol), get to the Star Ferry and get over to Hong Kong. Loved sitting out at the pool, smoking a cigar, enjoying the view.
Comment from Hotel Management
Jan 3, 2018 by General Manager Peter Pottinga , Hotel Management
Dear Jeff, Thank you for reviewing us. We cannot be more thrilled to know that you have had a great time during your stay, and that you have enjoyed our hotel pool. It was a pleasure serving you and we hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Fran CA

Beautiful ocean view from the roof top.

Posted Dec 29, 2017
We had the harbor view room was very nice. Love it .. We would recommend to our friends.
Comment from Hotel Management
Jan 3, 2018 by General Manager Peter Pottinga , Hotel Management
Dear TW, Thank you for taking your time in giving us a wonderful review. We are glad to hear that you had enjoyed our harbor view room during your stay. Your compliments are invaluable to us and we will be looking forward to welcoming you back to our hotel again.
3 out of 5
Recommended
for Everyone
by A verified traveler from preston

Good hotel with amenities

Posted Dec 28, 2017
The only down side is that the restaurants at the hotel are very expensive. A buffet meal for 6 was nearly £400.00.
Comment from Hotel Management
Jan 3, 2018 by General Manager Peter Pottinga , Hotel Management
Dear S, Thank you for choosing Harbour Grand Kowloon for your recent visit to Hong Kong. We are delighted to read that you had enjoyed your stay with us. We continuously strive to provide an exceptional experience for all our guests and your comments is definitely a motivation for us. We look forward to welcoming you back for another memorable stay in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveler from commonwealth of the Northern Mariana Islands

Conveniently located

Posted Dec 28, 2017
Pros: Good service
We had excellent tours with good tour guides. Explicitly giving clear description of the locaile.
Comment from Hotel Management
Jan 3, 2018 by General Manager Peter Pottinga , Hotel Management
Dear Pete, Thank you for taking your time in giving us a review. We are glad to hear that you had a good experience with us during your stay. Your compliments are invaluable to us and we will be looking forward to welcoming you back to our hotel again.