Ratings based on 2,726 Verified Reviews

4.0 out of 5
87% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Great hotel, very pleased with my stay

Posted Sep 11, 2017
I was in Hong Kong for business purposes, of which the Harbour Plaza Metropolis met my needs. I booked a Superior Club Room which gave access to the Harbour Club Lounge which I would recommend. This access offers check-in / check-out, breakfast plus a number of other benefits all in the Club Lounge on the 20th floor, which is the same as your room. I found all the staff friendly and eager to assist. I really have no negatives to say about the hotel or my experience. The rooms themselves are smallish, and quite simple compared to some I saw during my time in Hong Kong, but those I'm comparing to were a lot more expensive also so its all relative. If the purpose of your stay is to spend a lot of time in the room, then it may be a little plain for you, but if the room is purely a place to unwind of an evening, do a little work and sleep then this hotel would suit you fine. In any case, if you book a Superior Club Room, you can sit in the exclusive lounge till late with snacks and drinks on offer, so you don't need to be confined to you room of a evening anyway. Overall, very pleased with my stay, better than I expected based on some other reviews.
4 out of 5
Recommended
for Couples
by A verified traveler from NZ

Large hotel, located near MTR.

Posted Jul 1, 2017
Pros: Clean comfortable spacious room
Cons: Shuttle drivers need to be trained how to deal with passengers to avoid the unruly situation we experienced late at night.
Location: MTR nearby, some convenient shops, hotel has swimming pool.
Free shuttle provided by the hotel was appreciated but spoilt by a group of rowdy aggressive passengers pushing ahead of others in order to get on the last shuttle of the evening back to the hotel. These passengers did not get off at the Harbour Plaza Metropolis but appeared to be staying elsewhere at other hotels. The driver just let it happen, it was a chaotic scary experience.
Comment from Hotel Management
Jul 14, 2017 by Virginia Hui, Hotel Management
"Thank you for taking the time to share your comments. " Please accept our apologies for not meeting your expectations. Please rest assured that we have shared your comments with the department heads concerned for future improvements. We hope to have the opportunity to welcome you in the not too distant future. Yours sincerely, Virginia Hui Director of Marketing Communications
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Harbour Plaza Metropolis

Posted Jun 10, 2017 on Orbitz
The hotel is well located for both business and leisure. There is a small shopping mall ajoining it and an MTR station within 5 mins walk undercover all the way. The hotel provides free shuttle bus to TST, and taxis are always available.Staff are polite and helpful but the rooms are a little dated but ate perfectly comfortable for short or long stays. Restaurants are a little expensive so you may want to explore the area for more resobabe priced food. Overall I would recommend this hotel.
Comment from Hotel Management
Jun 14, 2017 by Virginia Hui, Hotel Management
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, Virginia Hui Director of Marketing Communications
1 out of 5
by A verified traveler

Posted Jun 4, 2017 on Hotels
Bed not clean
5 out of 5
by Dongyu

Posted Jun 2, 2017 on Hotels
Pleasant.
Comment from Hotel Management
Jun 14, 2017 by Virginia Hui, Hotel Management
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, Virginia Hui Director of Marketing Communications
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice and quiet, worth for money

Posted May 30, 2017
The staff were helpful and friendly. Room were cleaned, comfortable and neat. The only thing were the cleaner(s) was/were insensitive to top up toiletries such as shampoo, shower gels and tissue papers in the bathroom.
Comment from Hotel Management
Jun 14, 2017 by Virginia Hui, Hotel Management
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, Virginia Hui Director of Marketing Communications
4 out of 5
by A verified traveler

Posted May 29, 2017 on Hotels
Good hotel, clean and comfort
Comment from Hotel Management
Jun 14, 2017 by Virginia Hui, Hotel Management
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, Virginia Hui Director of Marketing Communications
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted May 26, 2017 on Orbitz
Pros: Great location and very clean. I liked that it was attached to a decent mall
Cons: The beds
Location: Mall is attached to the hotel, and the MTR, which is a 5 minute walk away, can take you to wherever u need to go
I chose this location because of the close proximity to the MTR and to the polytechnic university. I booked it for 3 people and was disappointed to know there was a queen bed only, which meant I had to upgrade to a larger room. The room, however, had a great view of HK and it was very clean. The beds were hard and uncomfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient Luxury Hotel

Posted May 24, 2017
Pros: Comfortable, clean, courteous staff
Cons: Bedding felt a bit rough but still comfortable, softer linens would improve the overall experience.
Location: very convenient next to the Hong Hom MRT station and the Airport Bus which stops at the MRT Station. A connected mall next door with restaurants.
The hotel is conveniently located next to Hong Hom MRT station and the Airport Bus stop. It is located next to a large upscale mall. The facility is very well maintained. I was upgraded to a suite up check-in around midnight so very thankful for the staff's attentiveness. The rooms were clean and bed comfortable. Overall a great location with easy access to Shatin and Central and everywhere in between. Will stay here again.
Comment from Hotel Management
Jun 14, 2017 by Virginia Hui, Hotel Management
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, Virginia Hui Director of Marketing Communications
5 out of 5
by Roger

A CONVENIENT AND COMFORTABLE RESIDENCE

Posted May 16, 2017 on Hotels
I have stayed at the Harbour Plaza Metropolis many times, and it is always comfortable, convenient, and the staff are always with very cooperative and helpful. The location is very good, close to the Hunghom Railway station, where one can catch the train to Guangzhou, and there is also a shuttle bus to the Peninsula Hotel in the heart of Tsim Sha Tsui, from where it is easy to travel to Hong Kong island, and also enjoy many of the local restaurants and cafes and bars. The Hunghom area is also interesting, with some heritage buildings and good restaurants and shops, so when one is not in meetings one can enjoy the environment. The hotel also has good restaurants, and at night time the Point Bar has a lovely singer. In summary, the Harbour Plaza Metropolis is a very pleasant place to stay, relax and enjoy Hong Kong.
Comment from Hotel Management
Jun 14, 2017 by Virginia Hui, Hotel Management
Thank you for your support. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, Virginia Hui Director of Marketing Communications