Ratings based on 696 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Sydney

Lovely Hotel to relax and enjoy the views

Posted Jul 25, 2016
Lovely hotel, room was large and comfortable. I thought breakfast was a little pricey with limited selection of food hot or cold. Staff were friendly and well informed about local Cellar Doors. Would return again.
5 out of 5
by A verified traveler from NEWCASTLE NSW AUST

NICE CLEAN SPACIOUS

Posted Jul 14, 2016
Pros: THE LOUNGE AREA WAS COSY AND RELAXING
Cons: OTHER GUESTS WERE STOMPING AROUND AND AS THE DECKS ARE TIMBER IT MADE IT QUITE NOISY THATS BECAUSE IT WAS SCHOOL HOLIDAYS AND KIDS WERE RUNNING AROUN
Location: THE VINEYARDS AND MOUNTAINS MADE FOR A RELAXING STAY
PLEASANT AND RELAXING A GREAT GETAWAY AND TRANQUIL
4 out of 5
by A verified traveler from Blue Mountains, NSW

Beautiful location!

Posted Jul 3, 2016
Pros: The decor and spectacular views!
Cons: Cleaning and balcony screens as mentioned above. Bedding definitely. Feels as though the mattress is up for replacement, the pillows need it too -menu
Location: Close to everything, beautiful setting - grounds are lovely, more gardens would be nice! Stunning views!
Hotel staff were friendly and professional. The bed was a bit too hard and a pillow menu would have been great, but the room was lovely and the view was incredible! Didn't like not having a completely private balcony & having a maintenance guy with a ladder outside the bedroom window. But that would have been a one off I'm sure. The room wasn't as clean as it should be - dust on the wardrobe and a little in the bathroom (actually the bathroom definitely could have done with another clean) and the lounge suite wasn't very clean, please look in the button dimples on the chairs at least.. But that's my only criticism. The experience was lovely, just a little more care in cleaning the room would be good.
5 out of 5
by A verified traveler from Sydney

Love the refurb, beautiful hotel - great location

Posted Jun 6, 2016
The refurb of the hotel is beautiful and as always the staff are great. Restaurant lovely as well. Definitely recommended
Comment from Hotel Management
Jun 14, 2016 by Belinda P General Manager, Hotel Management
Dear Brooke, Thank you for your review. We are happy to read that you enjoyed our newly refurbished product and that our staff were great. Thanks for the recommendation we hope to see welcome you back. Belinda
4 out of 5
by A verified traveler

Nice and comfortable. Smart but not pretentious

Posted Apr 26, 2016 on Wotif
Pros: Location, decor
Cons: Sound proofing between rooms
Location: Wineries, sight seeing
Nice location, great decor. Only downside is that sound can be heard between rooms. Otherwise very good.
Comment from Hotel Management
May 21, 2016 by Bpaterson, General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to tell us about your stay. We appreciate your comments on our location and décor being located on a hill overlooking Pokolbin gives us a unique setting for our guests to enjoy and we have just undergone an amazing refurbishment we are happy that you liked it. My apologies for the noise. Sincerely, Belinda
5 out of 5
by A verified traveler from R

Beautiful views of the valley great facilities.

Posted Apr 26, 2016
Lovely stay. Stunning views across valley. Relaxed atmosphere. Luxurious accommodation with easy access to all local wineries and restaurants. Highly recommend it.
Comment from Hotel Management
May 21, 2016 by Bpaterson, General Manager, Hotel Management
Dear Matt, Thank you for taking the time to tell us about your stay. We are happy to read that you had a lovely stay you enjoyed our views and location to wineries and restaurants. Hope to welcome you back. Sincerely, Belinda
4 out of 5
by A verified traveler from hinterland

Posted Apr 25, 2016 on Wotif
Cons: Expand the resturant menu a little
Stay preferable to Sydney Overnight . Make sure you go the right Sebel !
Comment from Hotel Management
May 23, 2016 by Bpaterson, General Manager, Hotel Management
Dear Mountain Nomads, Thank you for your feedback we are happy to read that you found your stay preferable to Sydney and hope to welcome you back again. Sincerely, Belinda General Manager
5 out of 5
by A verified traveler

Stylish and welcoming

Posted Apr 19, 2016 on Wotif
Pros: Space and solitude
Cons: Hotel is looking slightly faded and needs to be upgraded
A lovely pleasant experience, if only for one night. Room was spacious and they acquiesced eagerly to our requests. Solitude and peacefulness added to our enjoyment
Comment from Hotel Management
Jun 14, 2016 by Belinda P General Manager, Hotel Management
Dear Anonymous, Thank you for taking the time to give feedback on your stay. We are delighted that you enjoyed the hotels location based on 70 acres in the middle of Wine Country we agree their is plenty of space and solitude. Please know that we will be painting the exterior of the Hotel this year so that it matches our newly refurbished interior. Sincerely, Belinda
4 out of 5
by Vicky

Posted Apr 16, 2016 on Hotels
Enjoyed our stay. Staff were pleasant and our stay was comfortable b
Comment from Hotel Management
Jun 14, 2016 by Belinda, Hotel Management
Dear Vicky, Thank you for your review. We are happy to read that you enjoyed your stay and that our team were pleasant and your stay was comfortable. Sincerely, Belinda Paterson General Manager
3 out of 5
by A verified traveler from melbourne

Nice rooms, staff & food could be better

Posted Apr 5, 2016
Room was great, venue was lovely.. Buffet breakfast was disappointing with a lack of selection, the venue also had flood lights all around the grounds plugged in with extension leads (not safe) and very random.. I would have also expected a turn down service