Ratings based on 417 Verified Reviews

3.8 out of 5
76% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Castleton, NY

Hotel was wonderful

Posted Feb 13, 2018
The hotel was wonderful. It was near everything we needed, staff was friendly and took care of everything we needed. Breakfast was very good every morning. Will definately stay again.
3 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice staff. Hotel shows its age though.

Posted Jan 3, 2018
Pros: Great staff and great location
Cons: Rooms need to be monitored better for appearance and functional problems.
I had a very good stay at the hotel the first stay. A very nice girl names Katie was so accommodating to me. She waived my pet fee when I came in as a first time BW customer. She was friendly courteous and helped me out when I needed other items that I did not bring. She is an awesome employee. The next morning, I was also greeted by another great employee named Theresa. She personally poured me coffee that was freshly made and genuinely cared for my comfort during my stay. Regarding the physical hotel itself, it was OK. It definitely needs to be better kept. The sinks were a bit clogged and took a while for water to drain after washing your hands. The walls were a little dingy with paint coming off in the bathroom area and the carpets seemed to be showing some age as well. For the price, I thought the appearance would be a bit nicer. But, if you are looking for an affordable hotel that has nice staff, I would recommend this hotel. If you tell them about any discomfort, they will try to accommodate you as best as they can.
3 out of 5
Recommended
for Everyone
by A verified traveler

The hotel was very near to my destination

Posted Dec 27, 2017
Pros: Very Clean
Cons: mattreses in the room and fix windows
Location: like I said the location was good to our destination ... but not much to do
the hotel was very close to my destination, it does need an upgrade, new matresses in the room as they looked and felt extremely old..windows need to be done as there were cracks on the windows seals, etc... employees were very helpful and pleasant. All in all the hotel was OK, for a fast stay near your destination it worked for us
4 out of 5
Recommended
for Everyone
by A verified traveler

Friendly staff

Posted Dec 13, 2017
Modest, clean, reasonable priced no frills hotel xxxxxxxxxxxxxxxxxxxx
4 out of 5
Recommended
for Everyone
by A verified traveler from Greensburg, IN

Worth the price

Posted Nov 29, 2017
Pros: The location was perfect for us visiting family.
Everything was nice at this hotel, however we had a non-smoking room that smelled like it had been smoking at one point or other smoking rooms were leaking into it. It wasn't horrible, but for a non-smoker, it was not overly pleasant. Other than that, the room and hotel was clean and looked nice. I would recommend this hotel for comfort and price.
Comment from Hotel Management
Dec 5, 2017 by Silver, Hotel Management
Rob Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Silver Middleton Operations Manager Best Western Plus Huntersville Inn & Suites Near Lake Norman
4 out of 5
Recommended
for Everyone
by A verified traveler from Virgnia

Clean and updated, good value

Posted Nov 28, 2017
Pros: Nicely appointed, good service, good price, freindly
Location: Huntersville is home to so many great restaurants and shopping. Close to Charlotte, Concord and the heart of Huntersville
We booked on expedia, for a business weekend. It was a good price, great location, easy highway access and close to all the good things to do in Huntersville and Charlotte. We had a pet with us, which we were not able to pay for when we booked, but was politely handles upon arrival. They gave us a nice, ground floor room with quick access to carry the cat in and out each day (nervous traveler). But because we were adjacent to the lobby and breakfast area, there was quite a bit of noise early (5-6 am early) while the staff ran in and out of their closet to get the food stuffs prepared for the morning breakfast. I might consider staying further down the hall, next time. But! The breakfast was quite nice, with healthier options than most places offer, and a nice lobby dining area that always seemed to have people in it just chatting no matter the time of day. I would definitely stay again!
Comment from Hotel Management
Dec 6, 2017 by Silver, Hotel Management
Tracy Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Silver Middleton Operations Manager Best Western Plus Huntersville Inn & Suites Near Lake Norman
3 out of 5
by A verified traveler from NY

Decent for the Price

Posted Nov 27, 2017
Pros: I like the breakfast was included even though I did not have any and I liked the location b/c it was close to where I was visiting
Cons: Bathroom needs improvement, better wifi service
Location: Not really sure, there is a waffle house next door awesome food
As a travel agent I wouldn't send a client here but I must say first the staff is wonderful and accommodating. I arrived very very early before check in but they were able to get me my room early. Was a bit disappointed in the room 1- the shower curtain was not staying still so water wet the whole bathroom up when showering 2- the ceiling in the bathroom were cracked 3- wifi was down 2 day 4- had no hot water on the 2nd day being there
Comment from Hotel Management
Dec 3, 2017 by Silver, Hotel Management
SJNY Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Silver Middleton Operations Manager Best Western Plus Huntersville Inn & Suites Near Lake Norman
2 out of 5
by A verified traveler

Won’t be back

Posted Nov 25, 2017
Comfy bed. Coffeemaker and WiFi didn’t work. Very noisy. Could hear every sound from room next door and hallway. Strong disinfectant smell.
Comment from Hotel Management
Dec 5, 2017 by Silver, Hotel Management
Anonymous Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Silver Middleton Operations Manager Best Western Plus Huntersville Inn & Suites Near Lake Norman
5 out of 5
Recommended
for Everyone
by A verified traveler from n.y.

Posted Nov 23, 2017
good stay and food,a little hard to find off I485 exit23,take next exit going north!!! A LOT BETTER.
Comment from Hotel Management
Dec 5, 2017 by Silver, Hotel Management
Dan Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Silver Middleton Operations Manager Best Western Plus Huntersville Inn & Suites Near Lake Norman
4 out of 5
Recommended
for Everyone
by A verified traveler from NC

Great Place to Stay in Huntersville

Posted Nov 17, 2017
Pros: The lady taking care of the breakfast room was extremely gracious and hospitable.
I stayed on a busy Friday night. Although the hotel was full it was a pleasant stay. The staff were friendly and helpful, and the premises were clean.
Comment from Hotel Management
Dec 5, 2017 by Silver, Hotel Management
Barrie Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Silver Middleton Operations Manager Best Western Plus Huntersville Inn & Suites Near Lake Norman