Ratings based on 873 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from tennessee

nice hotel was near the places we wished to visit

Posted Jul 8, 2017
Pros: The Staff, They were excellent, good indoor pool and hot tub. wife liked the excersize area.
Cons: the condition of the hotel, it is in the stages of renovation and still has unfinished areas, but they are working to keep the hotel in good order
Only drawback was the renovation work being done on the hotel, there were several unfinished areas. the hotel staff was excellent, the breakfast selection changed from day to day so there was not the same thing every day, gave a variety. Breakfast area was kept very clean and supplied well, it was located in an area where there were many good restaurants within walking distance. I recommend this hotel mainly because of the wonderful staff.
Comment from Hotel Management
Jul 10, 2017 by Bobby R. Prestwood, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed you stat at our Hotel. We look forward to your next stay. Thank You, Bobby R. Prestwood General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Indiana

Clean hotel

Posted Jul 7, 2017
Nice hotel. Good breakfast. Clean rooms. Convenient location.
Comment from Hotel Management
Jul 10, 2017 by Bobby R. Prestwood, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed you stat at our Hotel. We look forward to your next stay. Thank You, Bobby R. Prestwood General Manager
3 out of 5
by A verified traveler

Ask for lots of extra towels

Posted Jul 2, 2017
While the staff is absolutely amazing it almost made me forget about the disgusting stains on carpet, sofa and chair. Had to lay down towels to walk on carpet and drape over chair and sofa. Beds and bathroom were clean so that made it bearable. The central air was knocked out in some rooms and on some floors there were portable units in the hallway. Breakfast choices were good, bacon was very soggy. Would not stay there again.
Comment from Hotel Management
Aug 9, 2017 by Guest Relations Manager, Hotel Management
Dear guest, I am sorry that your stay experience was tarnished as you find the clean under par. will address this with the housekeeping team to ensure we maintain the quality of accommodation and services we are held to provide our valued guests. Have a great day!
5 out of 5
by Cynthia

Posted Jun 23, 2017 on Hotels
Really nice hotel, staff very friendly. Breakfast was nice. I liked the library they had too. Easy access to I-77.
Comment from Hotel Management
Jun 28, 2017
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay at our hotel. We look forward to your next stay. Thank You, Bobby R. Prestwood General Manager
4 out of 5
by James

Posted Jun 20, 2017 on Hotels
Wonderful, friendly staff. There was some paint work going on but this was a very minor inconvenience. The manager's reception was a nice touch!
Comment from Hotel Management
Jun 24, 2017
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay and grateful for your mention of our staff. Thanks for your understanding regarding the renovations and painting, the upgrades are almost completed. We are delighted to hear that you enjoyed our manager's reception as well, and we're truly blessed to be able to give you the experience that you deserve. We look forward to your next stay! Thank You, Anthony Dionisio Guest Relations Manager
1 out of 5
by john

Posted Jun 19, 2017 on Hotels
The buildiong was undergoing renovations.The hall way temp was uncomfortably hot, In our room, neither the desk lamp or phone worked. As a result of this experience, country Inn and suites and Hotels.com will not be on my list of desirables
Comment from Hotel Management
Jun 21, 2017
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room we would like to offer you a upgrade and discount on your next stay at our hotel. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards. Thank You, Bobby R. Prestwood General Manager
5 out of 5
by A verified traveler

Comfortable Night Out

Posted Jun 19, 2017 on Hotels
We picked this hotel because of it's proximity to Birkdale for a family gathering. It was easy to get to, clean, nicely decorated and comfortable. Appreciated the extra seating in the room. We would stay there again.
Comment from Hotel Management
Jun 24, 2017
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We're thrilled to hear that you were content with your stay, the room, and our location. We do our best to ensure that every guest has a comfortable and memorable stay. Whenever you're back in the area be sure to give us a call! Thank You, Anthony Dionisio Guest Relations Manager
5 out of 5
by Rhonda

Great hotel

Posted Jun 18, 2017 on Hotels
Great hotel! Friendly staff and very helpful. Our room was very clean and spacious. The king room with a jetted tub was very nice. The breakfast was good eggs ,sausage gravy ,biscuits , large variety of hot and cold cereals and pastries. Juices, milk and coffee. The location is very good. Two nice restaurants on both sides within walking distance. Will definitely stay here again.
Comment from Hotel Management
Jun 20, 2017
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed at our hotel. We look forward to your next stay. Thank You, Bobby R. Prestwood General Manager
5 out of 5
by Tawana

Excellent hotel

Posted Jun 16, 2017 on Hotels
It was amazing the staff was very friendly and kind
Comment from Hotel Management
Jun 20, 2017
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed at our hotel. We look forward to your next stay. Thank You, Bobby R. Prestwood General Manager
4 out of 5
by Ramil

Posted Jun 14, 2017 on Hotels
Anthony in the front desk & Mayte at the dinning area are superb. Together with manager Vinny.
Comment from Hotel Management
Jun 20, 2017
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay at our hotel. I have been in the hospitality business for 28yrs and have the best staff and Anthony and Mayte our at the top of my list. We look forward to your next stay. Thank You Bobby R. Prestwood General Manager