Ratings based on 457 Verified Reviews

3.4 out of 5
61% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted May 17, 2018
Vety quiet room
Comment from Hotel Management
May 19, 2018 by Hotel Management, Hotel Management
Thank you for being our guest at Extended Stay America. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
3 out of 5
Recommended
for Everyone
by A verified traveler

Older hotel

Posted May 14, 2018
Room was OK, except no coffee maker in room. Advertised free breakfast, but was just coffee and something to go.
Comment from Hotel Management
May 14, 2018 by Hotel Management, Hotel Management
Thank you for sharing your review with us. Although had an overall good stay, we are sorry that you were unhappy with our breakfast offerings. We will make note of your feedback as we plan any changes to our breakfast offerings. Also note that, in order to ensure cleanliness of kitchenware upon check-in, brand standards require us to make items like coffee maker available at the front desk rather than leaving them in the suites. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Posted May 8, 2018
We sent to three dinferent rooms which had already been used and dirty. Eventually the hotel staff had to go and get a cleaner room before we were ashered in and settled. It was a frightening experience.
Comment from Hotel Management
May 9, 2018 by Hotel Management, Hotel Management
Please accept our sincerest apologies for the service and cleanliness issues you encountered while here. Your comments have been shared with our housekeeping and front desk teams, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider a return visit as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
1 out of 5
by A verified traveler

Filthy and unorganized

Posted May 7, 2018
They checked me into an unclean room and then into a room that allready had a guest.
Comment from Hotel Management
May 9, 2018 by Hotel Management, Hotel Management
Thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with the entire team and we are taking steps to ensure we are well poised to serve you better during your next visit. We hope you will give us a chance to impress you at a future date. Sincerely, Hotel Management
2 out of 5
by A verified traveler from Huntington Beach

Very disappointed

Posted Apr 24, 2018
Minimal breakfast items with no place to sit and eat. Was not aware that linens and towels are only changed once a week. Leaks in bathroom. Dirty carpet, etc. Very nice tv, shower head. I, personally, did not stay there but booked for friends visiting from out of town. They complained from day 1.
Comment from Hotel Management
Apr 25, 2018 by Hotel Management , Hotel Management
Please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
5 out of 5
by A verified traveler

breakfast

Posted Apr 20, 2018
you state they service breakfast they do not only coffee and muffins no fruit and packages of oatmeal
Comment from Hotel Management
Apr 21, 2018 by Hotel Management, Hotel Management
Thank you for being our guest. We are sorry for the issue you had with our breakfast offerings and regret the inconvenience this caused. Your comments regarding breakfast specifics have been shared with our Brand Leaders to assist them when determining new offerings for future implementation. Thanks again, and we hope the positive aspects of your stay will bring you back for enjoying a much better visit. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 16, 2018
Everything was great but the bed and pillows were a bit stiff .
Comment from Hotel Management
Apr 17, 2018 by Hotel Management, Hotel Management
Thank you for staying at Extended Stay America. We are glad you had a pleasant time with us. We value your feedback as it will help us improve our facilities moving forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Post doctor appointment

Posted Apr 12, 2018
Needed a spot near the doctor’s office, didn’t request an early check in but needed one, they were very accommodating, I was grateful. It was quiet and I got the rest I needed.
Comment from Hotel Management
Apr 13, 2018 by Hotel Management, Hotel Management
Thank you for choosing Extended Stay America for your stay. We are glad to read you liked our courteous service and that our location was convenient for your needs. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for the price !

Posted Apr 9, 2018
Coffee , granola bars and muffins are your free breakfast which is just fine! All located downstairs. No coffee in room which was also ok with me I just walked downstairs for it . Quiet , clean . Plenty of towels .. they called to check up on us once we unpacked which was super nice :) I’ll return for sure ! Parking was also lit up and I felt safe walking to my car in the middle of night and walking my pup to use the restroom. dog friendly !!
Comment from Hotel Management
Apr 10, 2018 by Hotel Management, Hotel Management
Thank you for your review of Extended Stay America. We are glad to read you liked our affordable rates and all that we have to offer. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to the beach

Posted Apr 1, 2018
Good price and convenient. Close to the beach and close to stores and food.
Comment from Hotel Management
Apr 2, 2018 by Hotel Management, Hotel Management
We are delighted you had an excellent stay at Extended Stay America. Thank you for the fantastic review! We especially appreciate your awesome comments about your visit. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management