Sports facility

Reviews of Sonesta ES Suites Huntington Beach Fountain Valley

3 out of 5
Sonesta ES Suites Huntington Beach Fountain Valley
9930 Slater Ave, Fountain Valley, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 452 out of 895 reviews" "
Rating 8 - Good. 253 out of 895 reviews" "
Rating 6 - Okay. 95 out of 895 reviews" "
Rating 4 - Poor. 54 out of 895 reviews" "
Rating 2 - Terrible. 41 out of 895 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Business traveler
Liked: Amenities
Nice basic suite Large room comfortable bed Large deal work area Plenty of power outlets Good breakfast Nice staff
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 22, 2024
Robert, it's pleasing to hear you enjoyed your comfortable stay at Sonesta ES Suites Huntington Beach Fountain Valley. We pride ourselves on spacious rooms and a productive workspace with many power outlets for our guests. We're also thrilled you enjoyed our breakfast and found our team members to be pleasant. We look forward to welcoming you back in the future.

8/10 Good

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Room is clean & large with full kitchen. Nice pool. Coffee and tea selection plentiful.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 22, 2024
Grace, it's wonderful to hear that you found the Sonesta ES Suites Huntington Beach Fountain Valley to be conveniently located, with tidy and spacious accommodations. We're so glad you enjoyed our pool, as well as our range of coffee and tea. We hope you consider us for your future travels.

10/10 Excellent

Kristel

Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful stay for my family and pets.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 22, 2024
Kristel, it's heartening to know that you and your family, including your pets, had a great time at Sonesta ES Suites Huntington Beach Fountain Valley. We look forward to welcoming you back for another lovely stay in the future.

2/10 Terrible

Crystal

Disliked: Cleanliness, property conditions & facilities
Property outside
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 19, 2024
Crystal, although it's quite unfortunate to hear that your stay was less than satisfactory, we're appreciative that you've taken the time to share your input. Your feedback is invaluable in our ongoing efforts to elevate the guest experience, and your comments have certainly given us a clear direction to focus our improvements on. We sincerely hope you'll afford us an opportunity to make it up to you, by offering a more comfortable stay, in the future.

10/10 Excellent

clarisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Clarisa, it's thrilling to know your stay at Sonesta ES Suites Huntington Beach Fountain Valley was a rewarding one. We appreciate your excellent rating and hope to see you again soon for another unforgettable experience.

8/10 Good

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was excellent, our room was clean, just wished our neighbors upstairs wouldn't have been running laps bk and fourth and up and down the stairs being very loud yelling at midnight
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Tonya, thank you for sharing your experience at Sonesta ES Suites Huntington Beach Fountain Valley. It's terrific to hear that you found our team members to be excellent and appreciated the cleanliness of your room. We regret any noise disturbances you experienced. We take your comfort seriously and will look into ways of preventing such issues in the future. We hope to welcome you back soon for an entirely serene stay.

10/10 Excellent

Thanh, Pensacola

Traveled with family
Liked: Amenities, property conditions & facilities
I like it
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Thanh, it's wonderful to hear that you enjoyed your stay at Sonesta ES Suites Huntington Beach Fountain Valley. We greatly appreciate your feedback and hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay more like a single studio apartment with a full kitchen they even had cook ware and dishes and silverware! Staff was fantastic and nice!! And a real fireplace!! We will stay there again
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Joshua, it sounds like you had a terrific stay at Sonesta ES Suites Huntington Beach Fountain Valley! We're thrilled you found our accommodations akin to a cozy studio apartment and appreciated the full kitchen. How wonderful you enjoyed our thoughtful touches like the cookware and the joy of a real fireplace! We're also glad to hear our team members left a positive impression on you. Looking forward to welcoming you back in the future!

6/10 Okay

Alexiz

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Found a roach and fleas in our room. There was an ekg lead sticker taped to the night stand. Property is run down
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Alexiz, we're sorry to hear about the concerns you had during your stay. It's alarming to note your encounter with unwanted species and we understand how that could be disconcerting. Our team strives to ensure rooms are thoroughly cleaned and maintained. Your issue with room cleanliness doesn't meet the high standards we set for ourselves. On the note of property condition, we strive to offer comfortable accommodations even in our older location. We appreciate your feedback and will review this internally to facilitate improvements where necessary.

10/10 Excellent

Allison

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Allison, thank you for your outstanding rating of Sonesta ES Suites Huntington Beach Fountain Valley! We're thrilled that you had a five-star experience and hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Mathew

Stayed 1 night in Apr 2024
Response from Customer Service on Apr 23, 2024
Mathew, we're thrilled to learn you had a seamless stay at the Sonesta ES Suites Huntington Beach Fountain Valley. We trust our offerings met your needs and we can't wait to welcome you back for an encore experience. Safe travels until then!

10/10 Excellent

Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Whole family enjoyed the stay, we definitely will be returning! Only negative is we were given a suite next to the highway a bit noisy. Other than that everything was great.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Jose, it's wonderful to learn that your family thoroughly enjoyed their time at Sonesta ES Suites Huntington Beach Fountain Valley. We're honored you chose us for your stay and are excited to welcome you back in the future. We regret any inconvenience you experienced due to noise and will certainly aim to offer a more peaceful suite during your next visit. We're glad to hear everything else met your expectations and appreciate your feedback.

8/10 Good

thuy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property just right off the highway so it's really convenient! We got the two bedrooms and although the website didn't state that, each bedroom has its own bathroom. That was a wonderful surprise, breakfast has a variety of hot and cold items. Our two kids love the pancake machine! Will definitely stay again when we're back to LA. Thank you!
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Thuy, it's so heartening to read about your experience at Sonesta ES Suites Huntington Beach Fountain Valley. We are pleased you found our location convenient and enjoyed the unexpected layout of our two-bedroom suite. It's also great to hear that your kids loved the pancake machine and that our breakfast offered a good mix of hot and cold options. We thoroughly await your next visit when you return to LA. Thank you for your lovely feedback!

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Bruce, thank you for your perfect rating of Sonesta ES Suites Huntington Beach Fountain Valley on Expedia. We're thrilled you had an excellent experience with us and look forward to your next visit.

8/10 Good

Kimberly

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The front desk (Brittney, Robert, Rodrigo) and maintenance staff were wonderful. The manager and accounting staff were not helpful at all when I had a problem with my rental terms. The property and the rooms were nice.
Stayed 7 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Kimberly, it's great to hear that you found our colleagues at the front desk and maintenance department to be wonderful at the Sonesta ES Suites Huntington Beach Fountain Valley. We're glad you appreciated the property and rooms. Concerning the issue with your rental terms, we understand that it can be frustrating. We want to assure you that we have a continuous focus on improving all aspects of our service. We're looking forward to welcoming you back.

10/10 Excellent

Mariel, Little Elm

Traveled with partner
Liked: Amenities, property conditions & facilities
Clean big room located in a very convenient location. Friendly staff, nice breakfast included.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Mariel, it's wonderful to learn that you enjoyed your stay at the Sonesta ES Suites Huntington Beach Fountain Valley. We're pleased our spacious rooms, prime location, warm team members, and complimentary breakfast met your expectations. Thank you for choosing us and we look forward to serving you again on your next visit.

10/10 Excellent

Chau

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 26, 2024
Chau, thank you so much for your rating of Sonesta ES Suites Huntington Beach Fountain Valley! We're thrilled that your stay with us met your expectations. We strive to provide an enjoyable and comfortable experience for all our valued guests and it sounds like we delivered. We look forward to having you back for another fantastic stay in the future.

2/10 Terrible

aziz

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There is no elevators
Stayed 6 nights in Feb 2024
Response from Hotel Management on Apr 16, 2024
Thank you for your feed back it should have been listed on the website. We aplogize for any inconvenience

10/10 Excellent

Nina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice, breakfast was good, room was quiet even though windows faced the highway, excellent beds. Great location and room for a family.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 8, 2024
Thank you for your feed back we hope to see you soon!

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine.
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 8, 2024
Thank you for your feed back we hope to see you soon!

6/10 Okay

Dexster

Liked: Cleanliness, staff & service
Friendly staff. Easy check in. A lot of amenities within the facility. The rooms are dark and dingy; definitely needs to update. Television is a little small.
Stayed 3 nights in Feb 2024
Response from Hotel Management on Apr 16, 2024
Thank you for your feed back we hope to see you soon!

10/10 Excellent

Kurt

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the full sized kitchen.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 8, 2024
Thank you for your feed back we hope to see you soon!

6/10 Okay

Shane

Traveled with family
Disliked: Staff & service, property conditions & facilities
The outside of the property was very nice, enjoyed the fire pit, and basketball court very much. It was nice to have laundry available. The rest was just very average. Nothing blew me away, it’s pretty loud from the highway being right there but, that wouldn’t prevent me from staying there. The wifi, however is terrible.
Stayed 10 nights in Feb 2024
Response from Hotel Management on Apr 16, 2024
Thank you for your feed back we hope to see you soon!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Management on Apr 16, 2024
Thank you for your feed back we hope to see you soon!

10/10 Excellent

Stephanie

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt like a small apartment with the kitchenette, large widows, work desk and sofa. Close to major freeways and lots of restaurants. My cat liked it too!
Stayed 18 nights in Feb 2024
Response from Hotel Management on Apr 16, 2024
Thank you for your feed back we hope to see you soon!

2/10 Terrible

Joanna, Rosamond

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is right off the freeway. Really noisy. As soon as we walked into the room, it smelled like dog urine. We had to go buy Clorox wipes and Febreze. Do not stay there if you plan to visit Disney. Off the way. Very old school looking not modern.
Stayed 3 nights in Feb 2024
Response from Hotel Management on Apr 16, 2024
Thank you for your feed back

4/10 Poor

Allison

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
One of the bedrooms still had a spray bottle with cleaning products on the floor. That same bedrooms linen smelled kinda horrible like maybe wet dog washed in a dirty washer a few times? Used hair ties on the floor and kitchen sink smelling like old food. I feel kinda gross after staying here and the price was outrageous for the stay
Stayed 3 nights in Feb 2024
Response from Hotel Management on Apr 16, 2024
Thank you for your feed back we will make sure to address this with the staff cleanliness is our top priority and I aplogize we came up shirt.

6/10 Okay

Vanessa

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Before checking out at 11 am I went out for breakfast with my girlfriend when we came back at 10 am to pack our things the room was cleaned out and our stuff was thrown out. Very disappointed
Stayed 1 night in Feb 2024
Response from Hotel Management on Apr 16, 2024
Thank you for your feed back

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet, quick drive to Disneyland.
Stayed 3 nights in Dec 2023
Response from Customer Service on Apr 24, 2024
Kelly, it's great to hear you appreciated the tranquil atmosphere at Sonesta ES Suites Huntington Beach Fountain Valley. We are indeed conveniently situated for Disneyland outings. Thank you for your feedback!

10/10 Excellent

joy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility looks a bit old and outdated but otherwise, its great and we enjoyed our stay here. The suite feels very homey so relaxing wasnt hard to do. The beds are comfy. This a great location too: easy access to a lot of things. Will definitely stay here again!
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 14, 2024
Thank you so much we hope to welcome you back very soon!

10/10 Excellent

Elijah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was pleasant
Stayed 3 nights in Feb 2024
Response from Hotel Management on Feb 14, 2024
Thank you so much we hope to welcome you back very soon!

10/10 Excellent

Kim

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 26, 2024
Kim, it's wonderful to see a perfect score attached to your stay at Sonesta ES Suites Huntington Beach Fountain Valley. We appreciate you taking the time to rate us, and trust that your experience was fulfilling. We hope to provide the same level of satisfaction on your next visit.

10/10 Excellent

Jeannie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room. Comfortable with bed, size of room, clean
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 14, 2024
Thank you so much we hope to welcome you back very soon!

10/10 Excellent

Olivia, Bakersfield

Liked: Cleanliness, staff & service, property conditions & facilities
Great space with a good price and nice property conveniently located near the 405.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Feb 14, 2024
Thank you so much we hope to welcome you back very soon!

4/10 Poor

Tim

Business traveler
Disliked: Cleanliness, staff & service, amenities
Upon check in I was told I could only stay 28 days and that was corporate policy. I reached out twice to the GM, left my number with two different front desk workers. Nothing. Had to make an appointment to have room serviced. When it was serviced they never took out the trash. I took out my own trash. Cockroaches showed up in the kitchen area the last ten days. Killed at least one every day. Someone in building 11 is a filthy pig.
Stayed 26 nights in Dec 2023
Response from Hotel Management on Jan 31, 2024
We aplogize we did not meet your needs this time around. This is our policy we can only service the room once a week and upon request since we are not a full service. Thank you for your feed back we will make sure to address this with the team.

6/10 Okay

xuemin

Traveled with family
Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 31, 2024
Thank you for your feed back hope to see you soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 31, 2024
Thank you for your feed back hope to see you soon!

4/10 Poor

VU

Liked: Staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 31, 2024
Thank you for your feed back hope to see you soon!

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and serene despite being located adjacent to the highway. I would stay here again.
Stayed 2 nights in Jan 2024
Response from Hotel Management on Jan 31, 2024
Thank you for your feed back hope to see you soon!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Hotel Management on Jan 15, 2024
Thank you for your feed back we hope to see you soon!

10/10 Excellent

Marco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent placer tl stat, staff was very helpful and kind, definetely will come back.
Stayed 6 nights in Dec 2023
Response from Hotel Management on Jan 15, 2024
Thank you for your feed back we hope to see you soon!

10/10 Excellent

Sheree

Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 15, 2024
Thank you for your feed back we hope to see you soon!

10/10 Excellent

Catherine

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Additional parking cost is too high!
Stayed 4 nights in Dec 2023
Response from Hotel Management on Jan 31, 2024
Thank you for your feed back hope to see you soon!

4/10 Poor

Deepak

Stayed 3 nights in Dec 2023
Response from Hotel Management on Jan 15, 2024
Thank you for your feed back

2/10 Terrible

Jacob

Stayed 3 nights in Dec 2023
Response from Hotel Management on Jan 15, 2024
Thank you for your feed back we hope to see you soon!

10/10 Excellent

Myvan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 15, 2024
Thank you for your feed back we hope to see you soon!

6/10 Okay

Donna

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Hotel Management on Jan 3, 2024
Thank you for your feed back

6/10 Okay

Jaime

Liked: Staff & service
Stayed 4 nights in Dec 2023
Response from Hotel Management on Jan 3, 2024
Thank you for your feed back

8/10 Good

Mardi

Stayed 1 night in Dec 2023
Response from Hotel Management on Jan 3, 2024
Thank you for your feed back we hope to see you soon!

10/10 Excellent

Sonny

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Great buffet as it's quick and fast. Great for families and dogs. I would recommend
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 28, 2023
Thank you for your feed back we hope to welcome you back!