Ratings based on 436 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
79% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Morgantown, WV

Much nicer than it looks from outside

Posted Nov 12, 2016
Used as a base for MU. Nice restaurants and shopping nearby. Clean and affordable. Only downside was we were put in a room next to laundry which anyone could use at any time of day.
Comment from Hotel Management
Nov 14, 2016 by Anna N, Hotel Management
Thank you. I am glad you enjoyed your stay.
4 out of 5
by A verified traveler from US

Good For price

Posted Nov 10, 2016
Pros: Coveneint Located, friendly staff and clean.nice updated rooms.
Cons: No complaints ,I have nothing bad to say. I have stayed there many times.
Location: Very covienent to Marshall University
Comment from Hotel Management
Nov 14, 2016 by Anna N, Hotel Management
Thank you for your business.
4 out of 5
by A verified traveler from US

Posted Nov 7, 2016
Cons: extend hours of breakfast bar
breakfast bar ended too early but desk person offered some fruit if we would like it
Comment from Hotel Management
Nov 25, 2016 by Anna N, Hotel Management
Thank you for your business and feedback.
5 out of 5
by A verified traveler from st louis

Great for price

Posted Nov 6, 2016
Pros: Very clean and updated
Cons: Couldn't say
Location: Very close to everything. Incredible Mexican restaurant in parking lot
Best Western is moving up in quality. Hopefully they keep their prices reasonable considering this.
Comment from Hotel Management
Nov 7, 2016 by Anna N, Hotel Management
Thank you very much.
5 out of 5
by A verified traveler from US, Georgia

Great stay

Posted Nov 6, 2016
Cons: Noticed couple maintenance issues, toilet loose, bath fan not working but not server enough to mention at the time
Location: Our visit was for near by family, so wasn't looking for things to do but did visit the local mall and the many restaurants in the area was good.
Room was ready and aloud to check in early, clean, staff was helpful. Really enjoyed the breakfast bar with a good combination of food and plenty coffee. This was my second stay and we will stay again, they are also pet frendly, we had ours the first time. And I felt everything was reasonable price
Comment from Hotel Management
Nov 7, 2016 by Anna N, Hotel Management
Thank you very much for your feedback. I am glad you enjoyed your stay.
4 out of 5
by A verified traveler from US

Posted Nov 1, 2016
Breakfast was terrible, otherwise good for the proce
Comment from Hotel Management
Nov 2, 2016 by Anna N, Hotel Management
I am very sorry you did not enjoy the breakfast.
5 out of 5
by A verified traveler from Long Island, NY

Better than expected!

Posted Oct 25, 2016
Honestly, it was better than I anticipated. The location is ideal. It's down the block from a mall and surrounded by tons of places to eat. When I first walked into the lobby, it smelled kind of musty.. so I was worried. But the room was super clean and beds were very comfortable and there wasn't an unpleasant order anywhere else. I was pleasantly surprised at the selection for free breakfast: they had make your own waffles, eggs, sausage patties, home fries, biscuits and gravy, cereal (lucky charms, Cheerios and Raisin Bran, I believe) yogurt, muffins, toast, and also orange, grape and apple juice. The water pressure in the bathroom was powerful which made for a nice, relaxing shower. It definitely served its purpose and I will stay here again next time I am in the area.
Comment from Hotel Management
Nov 1, 2016 by Anna N, Hotel Management
Thank you very much for your business. I am glad you enjoyed your stay.
5 out of 5
by A verified traveler

A good night's sleep

Posted Oct 23, 2016
Pros: The service was great, room and bathroom was clean. There's plenty of things to do near this hotel.
Cons: I was totally satisfied with the hotel. The staff was nice, room was clean and the location was convenient .
Location: Lots of stuff to do within walking distance
Comment from Hotel Management
Nov 7, 2016 by Anna N, Hotel Management
Thank you for your business.
4 out of 5
by A verified traveler from US

Posted Oct 20, 2016
Pros: Convenient location. Clean room decent price. That's what we liked
Cons: Last review I will ever do. Why do I have to add more to this review. If I do not have anything that I didn't like just saying nothing should do.
Comment from Hotel Management
Oct 24, 2016 by Anna N, Hotel Management
Thank you for your business.
3 out of 5
by A verified traveler from US

Unwanted Wake Up Call!!

Posted Oct 18, 2016
Location: The location is great. There is a great selection of restaurants and shopping in the area!!
The hotel could use some updating. We were woke up early in the morning due to the fire alarm repeatedly going off for no apparent reason. There was no apology for the inconvenience or explanation.
Comment from Hotel Management
Oct 21, 2016 by Anna N, Hotel Management
I am very sorry for the inconvenience of the alarm. I hope the rest of your stay was enjoyable.