Rooms Need to Be Cleaned Automatic - Shouldn't Hav
Posted Dec 1, 2016
We stayed Wed. night through Friday night of Thanksgiving. We left to go to Thanksgiving dinner with out family. The room didn't get cleaned. When we asked the front desk person, they said we had to ask for it to be done before 9 a.m. that morning since it was Thanksgiving. What! It is a hotel. Why, even on a holiday, should we have to ask. The front desk person said the agent should has told us when we checked in on Wed. afternoon. Then on Friday we had to pay extra because the Marshall University Football team was staying at the hotel. Lots of noise and monitors stationed at each elevator and stairwell.
Comment from Hotel Management
Dec 5, 2016 by Macy, Hotel Management
Thank you for your review, I will look into the issues you stated.