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Reviews of Delta Hotels by Marriott Huntington Mall

3 out of 5
Delta Hotels by Marriott Huntington Mall
3551 US Route 60 East, Barboursville, WV

Reviews

9.0

Wonderful

Rating 10 - Excellent. 609 out of 985 reviews" "
Rating 8 - Good. 246 out of 985 reviews" "
Rating 6 - Okay. 74 out of 985 reviews" "
Rating 4 - Poor. 31 out of 985 reviews" "
Rating 2 - Terrible. 25 out of 985 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Krista

Traveled with family
I booked and prepaid for a room with two queen beds. The hotel overbooked the double queen rooms and gave me a room with a King bed instead. When I complained I was told it was my problem because I booked through Expedia.
Stayed 1 night in Apr 2024

10/10 Excellent

Stephan, Washington

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorites in Huntington !! Clean , modern and excellent staff. Have stayed here often. Upscale feel with reasonable rate.
Stayed 1 night in Mar 2024

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very knowledgeable
Stayed 1 night in Mar 2024

10/10 Excellent

Valerie

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Big pool. Hot tub. Friendly and respectful staff
Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Kristen

Stayed 2 nights in Mar 2024

2/10 Terrible

Thomas

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The price was raised due to tourney in area. They advertised Netflix at the front desk but didn’t have it available and knew that and “we haven’t had that for months. I asked for the room to be cleaned daily,and it was only cleaned one time. I received another bill on check out for a large sum of money >$700 and no one Could tell me what the charges were for. Finally it was Credited back to my account.
Stayed 4 nights in Feb 2024

8/10 Good

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Stayed with husband and teen child. Nice bar/restaurant.
Stayed 2 nights in Dec 2023
Response from mdingess on Mar 11, 2024
Thank you Elizabeth!

8/10 Good

George

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All-in-all I liked this hotel a lot more than others I have stayed at recently. Though some changes could be made to make this hotel exceptional. For instance the elevators were noisy, slow and did not feel very stable. Second the hotel software needs to communicate better with third party vendors for booking information. On this particular trip I had to find evidence of and prove that I purchased breakfast when I booked. Little things to some, I’m sure. But when paying higher prices for a room, one expects a higher standard! Lastly, I’ll mention the hotel restaurant. It was truly great. Great dinner and dessert and by far the best breakfast I’ve had at a hotel in years!
Stayed 2 nights in Mar 2024
Response from mdingess on Mar 11, 2024
Thank you George for your review!

4/10 Poor

Katie

Business traveler
Liked: Cleanliness, staff & service, amenities
Said they had an airport shuttle but it’s broken down. People are nice however shuttle should have been disclosed.
Stayed 1 night in Feb 2024
Response from mdingess on Mar 11, 2024
Katie, thank you for your review.

8/10 Good

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and easy going, and the room was clean, however, check in was at 3 and my room was not ready until 3:40.
Stayed 1 night in Feb 2024
Response from mdingess on Mar 11, 2024
Thank you Shannon for your review!

10/10 Excellent

Tony

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Property nice and clean
Stayed 2 nights in Jan 2024

10/10 Excellent

Janet

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Stay
My stay was great, room was very comfy and clean.
Stayed 1 night in Jan 2024

10/10 Excellent

Lestie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Amanda

Liked: Staff & service, property conditions & facilities
Nice. Check in person was very helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's really nice to find a hotel with a pool and hot tub and restaurant all. The only thing we didn't like was the curtains, there were no heavier curtains to pull over the sheer ones which made the room too bright at night, I also feel like heavier curtains would help muffle some highway noise.
Stayed 1 night in Jan 2024

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a funeral. Booked 2 rooms for 6 people. Great size rooms. Everything was clean and comfortable. Pool and hot tub were nice.
Stayed 1 night in Jan 2024

10/10 Excellent

Erica

Stayed 1 night in Jan 2024

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Hotel was very nice and well taken care of. We would definitely stay again
Stayed 1 night in Jan 2024

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice room, helpful staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Janie, Apple Grove

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Kelli

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the nicest hotel in this area. Unfortunately right next to a strip club, but you’re also right next to a Dunkin Donuts, a nice gas station, and multiple chain restaurants which is great. Very nice fitness center. We always stay either here or at Hampton Inn when we’re in town to visit family, as these are nearby and both nice
Stayed 4 nights in Dec 2023

10/10 Excellent

Alan

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice in room amenities and friendly staff. Pet friendly hotel. Everything was clean. Nice pool and hot tub, although the hot tub water had a funny odor?
Stayed 2 nights in Dec 2023

10/10 Excellent

Natalie

Liked: Cleanliness, amenities, property conditions & facilities
Perfect stop for a night while traveling to our final destination in Kentucky
Stayed 1 night in Dec 2023

10/10 Excellent

Melanie

Stayed 3 nights in Dec 2023

10/10 Excellent

jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Gregory

Stayed 2 nights in Dec 2023

10/10 Excellent

Bruce C. Farley,

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in late and checked out early and didn't have much time to inspect the property but everything I encountered was A-okay!
Stayed 1 night in Dec 2023

8/10 Good

nancy

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Derek

Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast issue reduced our enjoyment.
The only issue I had was there was an option at the time of booking to pay for breakfast. We were there Friday afternoon through Monday morning. Saturday morning breakfast was free for everyone. No one maked any distinction between those who may have paid and those who didn't. Sunday there was a sign indicating there was a charge for breakfast. While I explained that my booking included breakfast for my wife and I, there was still some confusion on what to do. We eventually got out breakfast comped. Now, speaking of breakfast, the area was clean enough but it was the worst breakfast setup, both with selections and service. Many lesser hotels offer a much nicer breakfast setup with better selections and nicer setup.
Stayed 3 nights in Dec 2023
Response from mdingess on Dec 5, 2023
Thank you Thomas for your review, we will look into your review and address with the staff.

10/10 Excellent

alisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay
Our family always have a great experience with the clean rooms, friendly staff and great atmosphere.
Stayed 1 night in Dec 2023
Response from mdingess on Dec 5, 2023
alisha thank you for a great review!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from mdingess on Dec 1, 2023
Thank you William for your review!

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Douglas

Stayed 1 night in Nov 2023
Response from mdingess on Nov 22, 2023
Thank you Douglas for your review.

8/10 Good

Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed several times in previous years. This time when I called weeks ahead to request higher floor they said would put on reservation. Only to be put on 2nd floor. Didn’t like that!!
Stayed 2 nights in Oct 2023
Response from MDingess on Nov 6, 2023
Thank you Dawn for your review, we will address this with the desk.

8/10 Good

Brianna

Stayed 1 night in Oct 2023
Response from MDingess on Nov 6, 2023
Brianna, thank you for your review.

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from MDingess on Nov 6, 2023
Thank you James for your review!

10/10 Excellent

Melynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MDingess on Nov 6, 2023
Thank you Melynda for your review!

10/10 Excellent

Marcus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, clean
Stayed 1 night in Oct 2023
Response from MDingess on Nov 6, 2023
Thank you Marcus for your review!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very nice staff!
Stayed 2 nights in Oct 2023
Response from MDingess on Nov 6, 2023
Thank you James for your review!

10/10 Excellent

Quinnyana

Stayed 2 nights in Sep 2023
Response from MDingess on Nov 6, 2023
Thank you Quinnyana for your review!

8/10 Good

Brent

Nice stay. No complaints whatsoever.
Stayed 2 nights in Sep 2023
Response from MDingess on Nov 6, 2023
Thank you Brent for your review!

10/10 Excellent

Gabriel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything. Nice staff, excellent rooms. Clean surroundings
Stayed 1 night in Oct 2023
Response from MDingess on Nov 6, 2023
Thank you Gabriel for your review!

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NIce hotel. Would book again. Close to many eateries.
Stayed 1 night in Sep 2023
Response from MDingess on Nov 6, 2023
Thank you Jeffrey for your review.

10/10 Excellent

Marquita

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice! Only concern was that it was pet hair throughout my room, everything else was great
Stayed 1 night in Oct 2023
Response from MDingess on Nov 6, 2023
Thank you Marquita for your review.

10/10 Excellent

Linda

Traveled with partner
Liked: Amenities
There wasn’t a restaurant guide as to what was close.
Stayed 1 night in Sep 2023
Response from MDingess on Oct 4, 2023
Thank you Linda for your review.

10/10 Excellent

Ilene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and great staff
Stayed 2 nights in Sep 2023
Response from MDingess on Oct 2, 2023
Thank you Ilene!