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Reviews of Sonesta Simply Suites Huntsville Research Park

2.5 out of 5
Sonesta Simply Suites Huntsville Research Park
201 Exchange Place, Huntsville, AL

Reviews

8.8

Excellent

Rating 10 - Excellent. 264 out of 477 reviews" "
Rating 8 - Good. 153 out of 477 reviews" "
Rating 6 - Okay. 35 out of 477 reviews" "
Rating 4 - Poor. 16 out of 477 reviews" "
Rating 2 - Terrible. 9 out of 477 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Very reasonable stay nice rooms the lobby and entryway are a little bit dated and they're doing a major construction on the drive coming in but all in all it was a very good experience I would have rated it great if the lobby was a little nicer.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lynne on Apr 22, 2024
Thank You for staying with us. We appreciate your feedback.

10/10 Excellent

Lance, Guntersville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and great staff.
Stayed 1 night in Apr 2024
Response from Lynne on Apr 18, 2024
Hello, We are so happy that you enjoyed your stay. Thank You for your feedback.

8/10 Good

Tina

Liked: Staff & service
Stayed 8 nights in Mar 2024
Response from Lynne on Apr 12, 2024
Thank You for staying with us. We appreciate your feedback.

10/10 Excellent

Aubrey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff; Clean and quiet.
Stayed 3 nights in Apr 2024
Response from Jeff Briner on Apr 9, 2024
Aubrey, thank you for your kind comments. I will share with the staff.

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better room and amenities then area business class, hotels, but less expensive. I was really pleasantly surprised at how much I liked this place, and will definitely stay here again when I am in Huntsville.
Stayed 1 night in Feb 2024
Response from Lynne on Apr 8, 2024
Hello, We are happy that you enjoyed your stay. Thank you for your feedback.

8/10 Good

Eisden

Liked: Cleanliness, staff & service, property conditions & facilities
We were there for a long weekend. The place was fine, no frills but was clean and quiet. Setup like a former extended stay hotel in that no lobby, breakfast, and sign that maid service is every 7 days but can exchange towels, etc, anytime. Reasonably priced for amenities.
Stayed 3 nights in Mar 2024
Response from Lynne on Apr 2, 2024
Thank You for staying with us. We appreciate your feedback

8/10 Good

Marilyn, Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lynne on Apr 2, 2024
Thank You for staying with us. We appreciate your feedback.

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was very clean, spacious and well-equipped. We would definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Lynne on Mar 26, 2024
Hello, We are so pleased that you enjoyed your stay with us. Thank You for your feedback.

10/10 Excellent

Saya

Liked: Cleanliness, staff & service, property conditions & facilities
very nice
Stayed 1 night in Dec 2023
Response from Lynne on Mar 22, 2024
Hello, We are so happy that you enjoyed your stay. Thank You for your feedback.

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating
Stayed 1 night in Mar 2024
Response from Lynne on Mar 19, 2024
Hello, We are so pleased that you enjoyed your stay. Thank You for your feedback.

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room cleanliness and quiet environment
Stayed 1 night in Mar 2024
Response from Lynne on Mar 19, 2024
Hello, We are so happy that you enjoyed your stay with us. Thank you for your feedback.

6/10 Okay

Lindsey

Stayed 1 night in Mar 2024
Response from Lynne on Apr 8, 2024
Thank You for staying with us. we appreciate your feedback.

10/10 Excellent

Janice

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable and quiet. No issues….would stay here again.
Stayed 1 night in Feb 2024
Response from Jennifer Middleton, Director of Sales on Mar 4, 2024
We are so glad you had a comfortable stay with us! Guest service and cleanliness are a top priority! We hope to see you again soon!

10/10 Excellent

Chloe

Traveled with partner
Liked: Cleanliness, staff & service
Felt clean and safe. Staff was very friendly. Gym was not great just because of how tight the space is. Felt awkward to workout when someone else is in there just because you’re right next to each other but I’m just grateful there was a gym so not complaining about that
Stayed 2 nights in Feb 2024
Response from Jennifer Middleton, Director of Sales on Mar 4, 2024
Thank you for your feedback! We are so pleased you enjoyed your stay, and we had everything you needed. Noticeably clean rooms are definitely a top priority for us! We hope you will always choose Sonesta Simply Suite whenever you are in the Huntsville area.

8/10 Good

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities
This property was OK as hotels go. Clean. Room was smaller than expected. I did not like the $100 damage deposit that had to be put down once I got to check in. I didn't see that anywhere in the reservation info. The credit was supposed to be within 10 days and I have yet to see it 20 days later.
Stayed 1 night in Feb 2024
Response from Lynne on Mar 19, 2024
Hello, Our apologies for the delay of your deposit. Please contact the hotel directly for assistance and ask for extension 415. Thank You

8/10 Good

Diane, Dothan

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean, comfortable bed. Kitchen area was well setup for meal preparation
Stayed 2 nights in Feb 2024
Response from Lynne on Feb 19, 2024
Hello, Thank You for filling out our survey. We appreciate your feedback.Thank You

2/10 Terrible

Rachel, Doral

They didn’t have my room available even though I paid for it
Stayed 1 night in Feb 2024
Response from Jennifer Middleton, Director of Sales on Mar 4, 2024
We are so sorry that something was amiss with your reservation, and we are working to make sure this does not happen again. We hope you will give us another try the next time you are in the area. You can always call me if you have any challenges, and I am happy to help.

8/10 Good

Serena

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are nice.
Stayed 2 nights in Feb 2024
Response from Lynne on Feb 12, 2024
Hello, Thank You for taking our survey. We appreciate your feedback.

10/10 Excellent

Xavier

Liked: Cleanliness
Staff was nice, room was clean , shower was excellent
Stayed 2 nights in Feb 2024
Response from Lynne on Feb 12, 2024
Hello, We are so pleased that you enjoyed your stay. Thank You for your feedback.

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Check in was easy. Guy at the counter was cool. The hotel fell like it needs an update. Definitely some smells in the elevator and even walking into my room but overall for one night it wasn't bad. Check out is at 11 and i had room service coming in a little after 10am so that was bs. But again, overall stay wasn't horrible
Stayed 1 night in Feb 2024
Response from Lynne on Feb 12, 2024
Hello, Our apologies for the issues you had during your stay. We will address the issues accordingly. Thank You for your feedback.

10/10 Excellent

Luis

Stayed 1 night in Jan 2024
Response from Lynne on Mar 21, 2024
Lynne, We are so happy that you enjoyed your stay with us. Thank You for your feedback.

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lynne on Feb 2, 2024
Hello, Thank You for staying with us. We appreciate your feedback.

8/10 Good

Sarah

Stayed 2 nights in Jan 2024
Response from Lynne on Mar 21, 2024
Hello, Thank You for your feedback.

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, property conditions & facilities
I was happy that the rooms were extremely clean and it was very quiet. I would stay again.
Stayed 1 night in Jan 2024
Response from Lynne on Jan 26, 2024
Hello, We are so pleased that you enjoyed your stay. Thank You for your feedback.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and well kept property.
Stayed 1 night in Jan 2024
Response from Lynne on Jan 22, 2024
Hello, We are so pleased that you enjoyed your stay. Thank You for your feedback.

8/10 Good

BENITO, SAN ANTONIO

Business traveler
Liked: Cleanliness, amenities
Seemed like suspicious people were walking around in the hotel and several times, people were seated in their vehicles waiting for hour or more due to unknown reasons. Also there were people parked in the handicap parking without permits and we couldn't park there because of this.
Stayed 6 nights in Jan 2024
Response from Lynne on Feb 12, 2024
Hello, We apologize for the issues that you had during your stay. We will address these issues accordingly. Thank You for your feedback.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique that I can pin point… just a good stay.
Stayed 3 nights in Jan 2024
Response from Lynne on Jan 16, 2024
Hello, We are so pleased that you enjoyed your stay with us. Thank You for your feedback.

8/10 Good

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Lynne on Jan 16, 2024
Hello, Thank You for staying with us. We appreciate your feedback.

10/10 Excellent

Nancy

Traveled with family
We did have one small incident, but they quickly rectified it
Stayed 1 night in Jan 2024
Response from Lynne on Jan 16, 2024
Hello, We are happy to hear that you enjoyed your stay with us. Thank You for your feedback.

10/10 Excellent

Kurt

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Lynne on Jan 16, 2024
Hello, We are happy to hear that you enjoyed your stay with us. Thank You for your feedback.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was close to the Rocket and space center and not a far Uber ride to any place we wanted to go as tourists! The rooms were nice if you are traveling with a friend.
Stayed 2 nights in Jan 2024
Response from Lynne on Jan 16, 2024
We are so pleased that you enjoyed your stay with us. Thank You for your feedback.

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located. Staff were nice and helpful. Clean & room smelled great!
Stayed 1 night in Jan 2024
Response from Lynne on Jan 16, 2024
Hello, We are so happy to hear that you enjoyed your stay with us. Thank You for your feedback.

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lynne on Jan 10, 2024
Hello, Thank You for staying with us. We appreciate your feedback.

8/10 Good

Rose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lynne on Jan 9, 2024
Hello, Thank You for staying with us. We appreciate your feedback.

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again
Courteous staff and clean rooms. I love the self sufficient of having a kitchen. The bed was comfortable and the room was homelike.
Stayed 2 nights in Jan 2024
Response from Lynne on Jan 9, 2024
Hello, We are so pleased that you enjoyed your stay. Thank You for your feedback.

8/10 Good

Josette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lynne on Feb 23, 2024
Hello, Thank You for taking our survey. we appreciate your feedback.

8/10 Good

Josette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Lynne on Jan 9, 2024
Hello, Thank You for staying with us. We appreciate your feedback.

6/10 Okay

Andrea

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unfortunately, I was shocked when I arrived. The 1st room we had DID NOT look like what I saw online. The second room we could not get in, and the third room was better than the first. I had a lot of mixed emotions about this property. Excellent front office staff, but the hallway had a funny smell I didn't care for. Clearly the place has been or is still undergoing major renovations.
Stayed 1 night in Jan 2024
Response from Lynne on Jan 7, 2024
Hello, Our apologies for the issues that you had while staying with us. Thank You for your feedback

2/10 Terrible

Dennis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel is still going through renovation so there is still paint and new carpet odor which has lessoned in two weeks and will likely be gone soon so no biggy. What is a big deal is they have listed is handicap accessable and walk in shower. Even when you call on phone but when you get here different story. I guess there is one on the second floor but that floor is not ope It does not have proper approval yet. We have room with a bedroom. The we are leving weeks early as the lack of ventaltation is too hard to brathe. HVAC is in the living area. The punched small hole throuh wall for the heat to get to bedroom. It is 20 degrees Fahrenheit is no venilation. It is sad but most room doors are cracked open with deadbolt aet night. A walk around rhe hotel shows windows open an inch or two even windows are also cracked open if you walk the hotel outside. outside that doesnt work well. There basicLly is no ventilation. O 1
Stayed 6 nights in Dec 2023

10/10 Excellent

Erica

Stayed 1 night in Dec 2023
Response from Lynne on Jan 7, 2024
Hello, We appreciate you staying with us. Thank You for your feedback.

10/10 Excellent

Peggy, Athens

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is close to Bridgestreet shopping mall! This area is nice and quite and the staff were always helpful.
Stayed 5 nights in Dec 2023
Response from Lynne on Jan 7, 2024
Hello, We are so pleased that you enjoyed your stay. Thank You for your feedback.

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, amenities
Helpful & generous staff. Kitchenette was handy. Comfortable bed.
Stayed 5 nights in Dec 2023
Response from Lynne on Dec 28, 2023
Hello, We are so pleased that you enjoyed your stay with us. Thank You for your feedback.

10/10 Excellent

BENITO, SAN ANTONIO

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lynne on Dec 27, 2023
Hello, Thank You for taking our survey. We appreciate your business.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Lynne on Dec 27, 2023
Hello, Thank You for staying with us. We appreciate your feedback.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff was friendly and was welcoming thank you so much for making our stay a great experience
Stayed 3 nights in Dec 2023
Response from Lynne on Dec 27, 2023
Hello, Thank You for staying with us. We appreciate your feedback.

10/10 Excellent

Mohammad

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and kind staff. Clean and spacious apartment. Near shopping and restaurants. It was a great visit.
Stayed 1 night in Dec 2023
Response from Lynne on Dec 27, 2023
Hello, We are so happy that you enjoyed your stay. Thank You for your feedback.

6/10 Okay

Charles

I didn’t get the room I requested and ants.
Stayed 4 nights in Dec 2023
Response from Lynne on Dec 27, 2023
Hello, Our apologies for the issue that you had while staying with us. This issue has been corrected. Thank You for your feedback.

6/10 Okay

Charles

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Lynne on Dec 27, 2023
Hello, We appreciate you staying with us. Thank You for your feedback.

10/10 Excellent

Dennis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Lynne on Dec 27, 2023
Hello, We are so pleased that you enjoyed your stay. Thank You for your feedback.