Ratings based on 301 Verified Reviews

4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Chattanooga TN

Very Nice, Pleasant Place

Posted Apr 24, 2017
Location: Very convenient to the Huntsville International Airport. Many food choices and supermarkets nearby.
Very nice room with a great complimentary breakfast. Easy in-and-out for transferring luggage. Staff very helpful.
Comment from Hotel Management
Apr 25, 2017 by Chris, Hotel Management
Thank you for taking the time to review our property! We hope to see you again in the future.
1 out of 5
by A verified traveler

Staff can not be trusted!!!

Posted Apr 13, 2017
Pros: Free laundry
Cons: CUSTOMER SERVICE AND DEPENDABILITY!!!
We had reservations for Thursday and Friday night. When we discovered that we were going to make it to Madison Wednesday night I called at 9:30pm to ask if they had a room for that night as well. The lady I spoke to said they did have a room and should would save it for us. I told her we would be there in about 2 hours. When I arrived at 11:30pm exhausted from our 10 hour drive, I found out that they cancelled our room at 10:04 and let someone else have it. The lady at the front desk said that since we didn't secure it with a credit card they gave it to someone else. I asked her why they didn't ask me for a credit card, because I would have been happy to give that to her over the phone to secure the room. After calling 17 hotels in Decatur, Madison, and Huntsville we finally found a room 45 miles away in Guntersville. I will never stay at this hotel again and will encourage others to avoid it as well.
Comment from Hotel Management
Apr 20, 2017 by Customer Care, Hotel Management
Thank you for writing a review. It's good to know that you appreciate the laundry service provided by the hotel. On the other hand, we are sorry to hear about the disappointing service you received from our staff regarding your reservation that was cancelled. We understand the inconveniences this can cause. Your feedback will be forwarded to the hotel management to ensure situation such as this will no longer happen in the future. We hope for another chance to have you as our guest at any of our Country Inn and Suites hotels.
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean, quiet, comfortable place to stay.

Posted Mar 7, 2017
Clean, quiet, comfortable place to stay. Check in was warm and welcoming.
Comment from Hotel Management
Apr 25, 2017 by Chris, Hotel Management
Thank you for your review of our property. We are very happy to see that we have met your needs
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 2, 2017
Very pleased with the over stay at this motel I would definitely recommend it to my friends.
Comment from Hotel Management
Feb 3, 2017 by Chris, Hotel Management
Thank you for choosing Country Inn & Suites in Madison. We are happy to see that you were pleased with your stay. We hope that you will consider us for your next stay in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel Close to Airport

Posted Jan 16, 2017
One quick turn and you are right into the airport in Huntsville. Great Location with plenty of dining choices.
Comment from Hotel Management
Jan 16, 2017 by Chris, Hotel Management
Thanks for staying with us! We hope to see you the next time you're in the area.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sharpsburg, GA

Homey, quiet, clean hotel

Posted Jan 5, 2017
I would recommend this hotel to friends. It was clean, quiet, and the breakfast was great. They are very friendly and the pool is really nice!
Comment from Hotel Management
Jan 16, 2017 by Chris, Hotel Management
Thanks for choosing Country Inn & Suites. We look forward to your next stay with us.
5 out of 5
by A verified traveler

Would stay here again

Posted Jan 3, 2017 on Hotels
Nice staff, clean and comfortable rooms, and a good breakfast
Comment from Hotel Management
Jan 16, 2017 by General Manager, Hotel Management
Thank you for choosing Country Inn & Suites. We greatly appreciate any feedback as it helps us fine tune operations. We're happy to see your stay with us was good.
3 out of 5
Recommended
for Everyone
by A verified traveler

Pleasant Experience

Posted Dec 25, 2016 on Orbitz
Pros: Indoor pool and whirlpool.
Cons: This was my third stay and there are always maintenance issues that should be addressed. Small things, such as tape and bedding, and touch up paint.
The hotel is conveniently located to the HSV airport, Research Park and shopping. Rooms are comfortable and clean. The breakfast bar is good and there is a coffee bar usually available.
Comment from Hotel Management
Jan 16, 2017 by Chris, Hotel Management
We appreciate the honest feedback. We strive to make each guest feel comfortable in their "home away from home." Anything we can correct please let us know.
3 out of 5
by A verified traveler from Richmond, VA

It is O.K.

Posted Dec 12, 2016
Pros: Location. Staff is mostly good.
Cons: Sound insulation and focus on the real problem to fix so that the customers' needs are met.
Very friendly receptionists. Assuming business trip to the base and/or related industry around the base, location is good. It is situated between the airport and the base. Breakfast is good. They have an indoor pool and hot tub. I didn't utilize the pool nor the hot tub. A small gym room has one stationary bicycle, one running band and one weightlifting bench with interchangeable weights (one of those benches with cables so you can switch which muscle you work out). There are two reasons I will not stay here again: 1) The walls are so thin that you can hear a lot from your neighboring rooms. I could hear conversations and snoring. 2) The shower had very low pressure. I told the receptionist about it; they followed up. When I got back to the hotel, they told me they looked into it but they were missing a piece which was locked up in the manager's office and they cannot get in there because the manager is out for couple days. I think this kind of response that doesn't address the problem is not acceptable.
Comment from Hotel Management
Jan 22, 2017 by Chris, Hotel Management
Our staff apologizes for any inconveniences you may have endured during your stay with us. We appreciate your candid and honest response since this can help us fine tune our operations for future guests. If there's anything else we can improve upon please let us know.
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Very nice and cosy hotel

Posted Dec 12, 2016
Pros: Heated Swimming pool, Jacuzzi and free laundry.
Location: Very close to airport and lots of restaurants around.
I enjoyed my stay. Staff are very helpful and pleasant. Inner swimming pool, close to airport and good breakfast.
Comment from Hotel Management
Jan 25, 2017 by Chris, Hotel Management
Thank you for staying with us! If we can make anything better please let us know.