Staff can not be trusted!!!
Posted Apr 13, 2017
We had reservations for Thursday and Friday night. When we discovered that we were going to make it to Madison Wednesday night I called at 9:30pm to ask if they had a room for that night as well. The lady I spoke to said they did have a room and should would save it for us. I told her we would be there in about 2 hours. When I arrived at 11:30pm exhausted from our 10 hour drive, I found out that they cancelled our room at 10:04 and let someone else have it. The lady at the front desk said that since we didn't secure it with a credit card they gave it to someone else. I asked her why they didn't ask me for a credit card, because I would have been happy to give that to her over the phone to secure the room. After calling 17 hotels in Decatur, Madison, and Huntsville we finally found a room 45 miles away in Guntersville. I will never stay at this hotel again and will encourage others to avoid it as well.
Comment from Hotel Management
Apr 20, 2017 by Customer Care, Hotel Management
Thank you for writing a review. It's good to know that you appreciate the laundry service provided by the hotel. On the other hand, we are sorry to hear about the disappointing service you received from our staff regarding your reservation that was cancelled. We understand the inconveniences this can cause. Your feedback will be forwarded to the hotel management to ensure situation such as this will no longer happen in the future. We hope for another chance to have you as our guest at any of our Country Inn and Suites hotels.