Some staff was very friendly, some not so. Front desk staff was not as helpful and had to find them a couple of times to get information. Could only reach front desk from the room by dialing "0". The phones are not up to date with extensions.
Comment from Hotel Management
Dec 1, 2016 by Assistant General Manager, Hotel Management
Sharon, thank you for reviewing our property. We have taken your valued feedback and shared it with each department head to ensure this remains an isolated issue. We would like to apologize for the issues experienced during your stay. We do hope that should you find yourself in Decatur, AL again, you allow us with the opportunity to host you once more and provide you with the exceptional stay we strive to provide each and every one of our guests!