Could have been better
Posted Nov 27, 2016 on Orbitz
The aesthetics of the hotel were lovely. The layout was just awful and confusing. Our initial room hadn't been cleaned before our arrival and I was offered a clean set of sheets and towels as the cleaning staff had left. I requested a new room. The cleaning staff came by at 9 am each morning when my children were trying to get ready for our day. We were told the first day that they would not be back in to clean, the 2nd the same but I had to call twice and physically go to the front desk to ask for service. They made it seem like an inconvenience that we showered in the morning and prevented them from cleaning. I only asked that they clean a few others in the same hall and come back. They then tried to come in again at 9am on our check out day to reset the room. I did not feel like the staff treated their patrons as humans, but as dollars. It's sad that this happened because this place has the potential for being the nicest location in the area.