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Reviews of DoubleTree Suites by Hilton Hotel Huntsville South

4 out of 5
DoubleTree Suites by Hilton Hotel Huntsville South
6000 Memorial Pkwy Sw, Huntsville, AL

Reviews

8.4

Very Good

Rating 10 - Excellent. 494 out of 1000 reviews" "
Rating 8 - Good. 275 out of 1000 reviews" "
Rating 6 - Okay. 122 out of 1000 reviews" "
Rating 4 - Poor. 75 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tamorah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very, nice clean suite. Very good area and conveniently close to downtown's attractions and events! Staff very warm and friendly!
Stayed 1 night in Apr 2024

4/10 Poor

Britney

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Construction going on that is not disclosed. Dirty dirty rooms Very uncomfortable beds Cheap rates for a reason
Stayed 1 night in Mar 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024

4/10 Poor

Ashlee

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I usually have a wonderful stay at DoubleTree hotels. This one has construction in the works, which didn't bother me, but my room had large stains on the carpet, brown stains on the doors, water damage stains on the ceiling in the closet and the hall outside of the bathroom, towels that were not really folded tossed under the sink, some holes around the fixtures in the ceilings, and the loudest air conditioner that had a weird smell when it came on. The staff was very nice, the room was in bad shape.
Stayed 1 night in Mar 2024

10/10 Excellent

Phillip

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
They are undergoing renovations but it was still a wonderful stay
Stayed 2 nights in Mar 2024

6/10 Okay

Linda, Milford

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel was under construction for the entire property. Our room was fine and we didn't hear the noise once the door was closed but we did hear people in the hallways. The hallways, exterior and pool area all a mess with construction equipment. The front desk staff was nice and the bar/dining area person was friendly and tried hard to accomodate. There is a question about check out and posting a credit to the wrong card number. It would have been good if we were told about the construction ahead of time.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Jared

Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Property was under construction and the noise level at 8 in the morning was frustrating to say the least. Property not as described. Staff at check-in lied and said they tried to contact us by phone to move us to a different hotel. When asked what number was called they said they didn't have a number on file.
Stayed 1 night in Feb 2024

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly. Room was spacious and clean. Stay here, you won't regret it!
Stayed 1 night in Feb 2024

4/10 Poor

Brenda

Traveled with family and small children, Business traveler
Disliked: Cleanliness
The entrance to the property was dirty..cigarette butts laying on the ground, trash and paper laying at the front entrance! The hallway and corridors were dirty and unkept on my floor!
Stayed 1 night in Feb 2024

2/10 Terrible

calvert

Business traveler, Traveled with family
Disliked: Cleanliness, amenities
It was blood on the bed, and they refused to clean it
Stayed 1 night in Feb 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities
I
Stayed 1 night in Feb 2024

6/10 Okay

Patricia

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

Eddie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was fine. Refrigerator did not work and beds were way too hard. Other than that had no problems. Construction was a little annoying but staff was great!
Stayed 2 nights in Jan 2024

6/10 Okay

Matthew

Business traveler
Disliked: Amenities, property conditions & facilities
My wife and I stayed one night so that I could be close to the hospital for a surgery the next morning. Upon arrival, I was greeted by a very friendly woman at the front desk. This was sadly the height of our experience. Hardly any lights outside. Not safe. The keycard scanner at the exterior door was barely hanging on by a couple wires and a screw. We get to the room and the door was propped wide open. We had not a single towel in the whole room. Had to go get some from the front desk. No vending machines. Just an overpriced sundry. The bathroom shower stall was terrible. Shower pan not properly installed at all. Water flooded the bathroom taking a shower. Stained carpet outside the bathroom says it’s been like that awhile. Overall, just a poor experience for $200 per night.
Stayed 1 night in Jan 2024

8/10 Good

Dayanette

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 1 night in Jan 2024

2/10 Terrible

ROSEMARY

Stayed 1 night in Jan 2024

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Showing its age & appears to be undergoing renovations. HVAC unit in room very loud when turns on. One used bottle on floor between bed & table. No safety issues. Seemed to be a bit pricey.
Stayed 2 nights in Dec 2023

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023

4/10 Poor

TAKASHI

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Charles

Stayed 1 night in Dec 2023

6/10 Okay

Anne

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Dec 2023

10/10 Excellent

Latoya

Stayed 2 nights in Dec 2023

8/10 Good

Armone Arnold

Liked: Staff & service, amenities, property conditions & facilities
The staff didn’t seem to care about cleaning my room even when I requested the room to be cleaned. The toilet seat looked kind of dirty when I first arrived. I cleaned that off myself. The lady at the front desk was nice. The suite was spacious. Unbelievable for the low price.
Stayed 3 nights in Dec 2023

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our event. Staff was wonderful!
Stayed 1 night in Dec 2023

4/10 Poor

Tinker

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rontia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Amandalyria

Stayed 1 night in Dec 2023

2/10 Terrible

Brittany

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff was horrible - do not recommend, hotel looks as if it is closed.
Stayed 2 nights in Dec 2023

10/10 Excellent

Charles

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Richard

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Items in the room were broken, missing, or not working at all. Extension cords were all around the room connecting lights. Light bulbs were out in the room. The pool was closed and major construction was going on at the hotel without any notice of either when booking. Nearly ALL employees were openly smoking marajuana and the hallways smelled of it all weekend. Great atmosphere for kids...
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Rhonda

Traveled with family
So many issues—some small, some not so much…I have a list to the front desk of things they needed to address. The thermostat did not work, the room was so hot. The ceiling tile did not fit, the floor tile was loose. The Kleenex looked like it was used and then shoved back in the box. Two tvs, one remote and if both tvs were turned on, one of the pictures didn’t come in, it scrambled the whole time. Not to mention the outside was under construction/remodel and looked shady. We stayed in three different hotels in three nights and this was by far, the worst. The front desk told me there was nothing they could do to compensate us because we booked thru Expedia, a third party. I will think twice before booking thru them again. So disappointed in hotel services and Expedia.
Stayed 1 night in Nov 2023

2/10 Terrible

Adrianne

Traveled with family
Disliked: Staff & service, room comfort
They overbooked and then it was filthy
They overbooked and did not have the 2 bedroom room I paid for. I even sent them a message saying I had a special needs 2 year old and needed a room on the first floor, to which they responded saying they will do that. Then when I went to check in, they said hotels.com doesn’t mean you actually have a room. They gave me a room with a pull out bed, but my special needs 2 year old’s safety tent does not fit on a hidabed and I had to sleep on the floor with him. Since he could not be contained in his safety tent, he was up wandering and crying until 3am. Besides that, it was filthy. Mold and filth all over the bathroom tile and corners of the shower, rotted grout and tile in the bathroom and their solution was to put a piece of white board along the shower. One wall looks like it was peed on. The ceiling is gross panels that don’t fit and have grunge all over it.
Stayed 1 night in Nov 2023

10/10 Excellent

Deborah

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is in repair and it looked derelict to the surrounding hotels. Was disappointed in choosing this as our reservation for Huntsville.
Stayed 1 night in Nov 2023

4/10 Poor

Davina, Matteson

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff. Too stuffy in the room.
Great staff, very friendly. The hotel was beautifully remodeled. My only complaint is that the room was stuffy. We could not get it cool enough in the room resulting in an uncomfortable nights sleep.
Stayed 1 night in Oct 2023

6/10 Okay

Marcus, Sahuarita

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The suite was a good size but the location is difficult to find since it is right off the parkway and you can miss your turn. There were not that many food options near this location. I also did not like that the parking lot did not have sufficient lighting. The front desk often appeared to be closed which was weird. There was a lot of renovation occurring so noise of construction equipment outside woke me up in the morning. The lighting in the room was also an issue. The lamps did not provide sufficient lightning so it was hard to see items in my luggage at night. They need more lamps or brighter bulbs because it was annoying having to stand right next to a lamp to see my belongings.
Stayed 3 nights in Oct 2023

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Ample parking
Stayed 1 night in Oct 2023

8/10 Good

Mark

Traveled with family
Liked: Staff & service
Some areas very dirty. Toilet took forever to refill.
Stayed 1 night in Oct 2023

8/10 Good

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property could help been cleaner..trash around the ice machine and front entrance.
Stayed 3 nights in Oct 2023

6/10 Okay

Cherylle

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2023

6/10 Okay

Kristy

Liked: Staff & service
Stayed 1 night in Oct 2023

2/10 Terrible

Nicholas

Stayed 2 nights in Sep 2023

2/10 Terrible

Jawara, Charlotte

Stayed 2 nights in Oct 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service
Restaurant was poor. Waited over an hour for food after ordering. Staff was not able to adequately serve.
Stayed 1 night in Sep 2023

10/10 Excellent

MARCUS

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. My only problem was the hot water in my room (306). Wàs not really hot
Stayed 2 nights in Sep 2023

4/10 Poor

ROSEMARY

Traveled with family
Disliked: Cleanliness
Stayed 2 nights in Sep 2023

10/10 Excellent

Sabrena

Stayed 2 nights in Sep 2023

8/10 Good

Willie

Liked: Cleanliness, staff & service, room comfort
Overall everything was ok, the staff is amazing. I would stay there again
Stayed 2 nights in Sep 2023