Terrace/patio

Reviews of Hilton Garden Inn Huntsville/Space Center

3 out of 5
Hilton Garden Inn Huntsville/Space Center
4801 Governors House Dr, Huntsville, AL

Reviews

8.8

Excellent

Rating 10 - Excellent. 322 out of 565 reviews" "
Rating 8 - Good. 174 out of 565 reviews" "
Rating 6 - Okay. 46 out of 565 reviews" "
Rating 4 - Poor. 10 out of 565 reviews" "
Rating 2 - Terrible. 13 out of 565 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Melissa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Assistant General Manager - Josh Anderson on Mar 24, 2024
First and foremost, I want to sincerely apologize for any inconvenience that you experience while you were on property. It is our goal to give our guest the best experience possible. Please the next time you stay with us, let management know of any issues you are having so it can be fixed immediately. You, our guest, are our first priority and making sure you have a pleasant stay is the most important thing to us. Please reach out if I can do anything for you, Melissa!

10/10 Excellent

Everett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place located perfect around shopping centers
Stayed 2 nights in Feb 2024
Response from Assistant General Manager - Josh Anderson on Mar 24, 2024
Thank you so much for staying with us! We appreciate you so much for allowing us to take care of your lodging needs and we look forward to hosting you again soon!

10/10 Excellent

Kayla, Opelika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in. Perfect location.
Stayed 1 night in Mar 2024
Response from Assistant General Manager - Josh Anderson on Mar 24, 2024
Thank you so much for staying with us! We appreciate you so much for allowing us to take care of your lodging needs and we look forward to hosting you again soon!

10/10 Excellent

William

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased, can’t think of a single thing that could be improved.
Stayed 3 nights in Dec 2023
Response from Angela B on Dec 28, 2023
Thank you so much for staying with us and for taking the time out to write a review. We will be sure to share with our team. Thank you!

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Loved this location right by the Space and Rocket Center (over where Landry’s used to be, for those who know HSV). LaShana and the front desk representatives were amazing. LaShana went out of her way to ensure our stay for five days was comfortable. We were in town visiting family and this was a perfect place to set up with a bedroom and sitting room in the jr. suite. The rooms were spacious, ceilings so high! We had dinner and drinks at the bar a few times also and the bartender, Rob was awesome! Food was very good also. We’ll stay here again when we return!
Stayed 1 night in Nov 2023
Response from Angela Bell on Dec 5, 2023
Thank you so much for your review and recognizing the team during your stay! We will be certain to recognize all and am glad to hear that Lashana made your stay comfortable, and Rob also made an impact on your stay! We look forward to seeing you in the future here at the Hilton Garden Inn Huntsville Space Center!

10/10 Excellent

Ron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family first
Time well spent. The Broussard family makes this hotel our go to hotel for all our family events
Stayed 1 night in Nov 2023
Response from Angela B. on Dec 5, 2023
Loved your photos and thanks for staying with us! From our family to yours, Happy Holidays Broussard Family!!

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Angela B. on Dec 28, 2023
Thank you for staying at the Hilton Garden Inn Huntsville/Space Center and we look forward to having you back again when your travel brings you to the Huntsville area! Have a great day!

10/10 Excellent

Arwen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was clean and quiet. Dinner was very limited and no substitutions were allowed which can limit dining options for people with dietary needs. Breakfast not included and while cooked well was pricey
Stayed 1 night in Nov 2023
Response from Angela B. on Dec 5, 2023
Thank you so much for taking the time out to submit a review! We also appreciate your comments regarding your dining experience. We will be sure to share with the team to address options for dietary needs! Thank you again and look forward to seeing you again!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Angela B. on Dec 5, 2023
Thank you for taking the time out to submit a review! We appreciate your staying with us and look forward to seeing you again!

10/10 Excellent

Lisa

Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing clean rooms & bathroom. Staff were great and helpful.
Stayed 2 nights in Sep 2023

10/10 Excellent

Natashah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in/ guest service team is amazing!!
Stayed 1 night in Sep 2023

10/10 Excellent

Therese

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

sandra

Liked: Cleanliness, staff & service, property conditions & facilities
I just enjoyed the stay
Stayed 3 nights in Sep 2023

8/10 Good

Steve

Liked: Cleanliness, amenities, property conditions & facilities
Easy parking. Nice breakfast. Too bad it is not included. Clean room. Room was not serviced by maids with my two day stay. Dealt with wet towels and unmade bed.
Stayed 2 nights in Aug 2023
Response from Angela B. on Sep 7, 2023
Thank you for staying with us and providing us with a review regarding your stay. I am sorry about your room not being serviced and at this time, we currently service guest rooms every forth day or upon request. In October, this will change to daily service for all guests. We will be sure to share your comments with our team. We apologize this was not communicated to you at check-in. Again, thank you for staying at the Hilton Garden Inn Huntsville/Space Center!

10/10 Excellent

Aurora

Stayed 1 night in Aug 2023

10/10 Excellent

Grace

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for a great time.
The state and staff were very personable. The chef was great and we enjoyed our meals (slightly better than in Birmingham). We look forward to coming again.
Stayed 2 nights in Aug 2023
Response from Angela B. on Sep 7, 2023
Thank you for taking the time to complete a review and being a valued guest! We will be sure to share your comments with our team!Thank you for staying at the Hilton Garden Inn Huntsville/Space Center and we look forward to seeing you again!

10/10 Excellent

Leodis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Angela B. on Sep 7, 2023
Thank you for taking the time to provide a review regarding your stay and for your choosing the Hilton Garden Inn Huntsville/Space Center! We look forward to seeing you again if your travels bring you back to the Huntsville area!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Angela B on Aug 9, 2023
We truly appreciate your taking the time out to rate your stay! Thank you so much and we hope to see you again in the near future if your travels bring you back to the Huntsville area!!

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was great. Room and bed comfy. Loved the pool.
Stayed 2 nights in Jul 2023
Response from Angela B on Aug 9, 2023
Thank you so much for staying with us and taking the time to provide your feedback about your stay at the Hilton Garden Inn in Huntsville! We look forward to seeing you again when your travels bring you back to the Huntsville area!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Angela B. on Aug 9, 2023
We truly appreciate your taking the time out to rate your stay! Thank you so much and we hope to see you again in the near future if your travels bring you back to the Huntsville area!!

2/10 Terrible

Matthew

Disliked: Amenities
I tried to cancel my Saturday reservation on Thursday after a family emergency arose. I bought a protection plan that meant NOTHING!!!! and I am charged the full price. My family works in hotels… I guarantee someone is in that room right now and the Hilton double dipped.
Stayed 1 night in Jul 2023
Response from Angela B. on Aug 9, 2023
Thank you for sharing about your cancellation. I do recall your reservations and am aware that the team did indeed cancel the reservations. Please do not hesitate to call, if you would like to further discuss. Thank you.

10/10 Excellent

Juliet

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really terrific. We would have stayed longer but they didn't have availability.
Stayed 1 night in Jul 2023
Response from Angela B. on Aug 9, 2023
Thank you so much and I am sorry to hear we could not extend your stay! We appreciate you choosing the Hilton Garden Inn Huntsville and look forward to having you as our guest again in the near future!

10/10 Excellent

Jessica

Stayed 1 night in Jul 2023
Response from Angela B on Jul 13, 2023
Thank you so much for taking time to send in a review! Thank you for staying at the Hilton Garden Inn Huntsville/Space Center

10/10 Excellent

Lori

Traveled with family and small children
Liked: Cleanliness, staff & service
The bathroom toilet was dirty and had fecal matter droppings along the side of toilet bowl.
Stayed 1 night in Jul 2023
Response from Angela B. on Jul 13, 2023
We are very sorry to hear about your experience and this is something that we do not want for any of our guests. We have shared your feedback with the team, as this is certainly not our norm. Thank you for providing your feedback as it only allows for us to make the necessary improvements.

10/10 Excellent

Amanda

Stayed 1 night in Jul 2023
Response from Angela B. on Aug 9, 2023
We truly appreciate your taking the time out to rate your stay! Thank you so much and we hope to see you again in the near future if your travels bring you back to the Huntsville area!!

10/10 Excellent

Ricky

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place. Friendly staff. Would definitely recommend
Stayed 1 night in Jun 2023
Response from Manager on Jun 27, 2023
Thank so much for staying with us and so glad to hear we exceeded your expectations! We look forward to seeing you again next visit!

8/10 Good

Judy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Terrible breakfast. Ok pool. Bit outdated.
Stayed 2 nights in Jun 2023
Response from Manager on Jun 19, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience and we hope you will consider staying with us again in the future.

6/10 Okay

Keith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Mattress
Good other then the mattress, woke up with back hurting ,having had that in years
Stayed 1 night in Jun 2023
Response from Manager on Jun 8, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations with a comfortable sleep. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Manager on May 30, 2023
Thank you so much for the awesome review! See you next trip!

8/10 Good

Renae

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Covered everything we needed for our stay.
Stayed 1 night in May 2023
Response from Manager on May 20, 2023
We are so happy to hear you had a great stay with us, we hope to see you again soon!

6/10 Okay

Tiffany

Traveled with family
Liked: Amenities, property conditions & facilities
The only problem I had was that I booked my room online but when I arrived at the property the front desk clerk told me that they didn’t have any more rooms clean. She found one handicap room. I was very disappointed..
Stayed 1 night in May 2023
Response from GM on May 18, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from GM on May 18, 2023
Thank you so much for the review and happy to hear we exceeded your expectations! See you next time!

10/10 Excellent

Kylia

Stayed 1 night in May 2023
Response from Manager on Jun 8, 2023
Thank you for staying with us and so happy to hear you enjoyed your stay with us! See you next visit!

10/10 Excellent

Jodi

Stayed 1 night in May 2023
Response from Manager on Jun 8, 2023
Thank you so very much for the awesome review, we hope to see you again when you are in Huntsville!

10/10 Excellent

Ken

Stayed 1 night in May 2023
Response from Manager on Jun 8, 2023
Thanks again for choosing to stay with us and your review about your stay!

6/10 Okay

Jennifer

Business traveler
Liked: Cleanliness, staff & service
Room was freezing, temp controls did not adjust properly or in timely method - there was a very strong ‘room freshener’ used & scent was overpowering. Staff was very pleasant though and tried very hard to take care of issues…
Stayed 1 night in Apr 2023
Response from Manager on Apr 24, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

2/10 Terrible

Jennifer

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast not included. Property located in sketchy area. Property run down and dated.
Stayed 1 night in Apr 2023
Response from Manager on Apr 19, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. With the Hilton Garden Inn brand, breakfast is not included and is an additional fee as we have an on-site restaurant with cooked to order breakfast and dinner. Your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

Rachelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff were so friendly
Stayed 1 night in Apr 2023
Response from Manager on Apr 19, 2023
Thank you for taking the time to share your experience about your recent stay with our hotel. We are so glad to hear we exceeded your expectations and we look forward to your next visit!

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and the staff was very friendly.
Stayed 1 night in Apr 2023
Response from Manager on Apr 19, 2023
Thanks for letting us know about your stay and that we exceeded your expectations! We hope to see you on your next visit to Huntsville!

10/10 Excellent

Ka Wing

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean, staff is very nice, is close to museum
Stayed 5 nights in Apr 2023
Response from Manager on Apr 14, 2023
Thank you for taking a moment to share your experience. I am happy to hear we provided exceptional service during your stay with us! We will make sure to relay your comments to the team and we look forward to welcoming you back to our hotel in the future!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from GM on May 18, 2023
Thank you so much for the review and for staying with us, we look forward to seeing you next visit!

10/10 Excellent

PAUL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bartender Felicia went above and beyond for us with our food and drinks, very much appreciated! Made our stay so much more enjoyable! Wonderful property.
Stayed 1 night in Apr 2023
Response from Manager on Apr 9, 2023
We are so glad to hear that Felicia provided exceptional service during your visit and that you enjoyed your stay with us! We look forward to next time!

10/10 Excellent

Saranne

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was extremely friendly. The restaurant food was delicious! The room was very clean. We had a wonderful stay!
Stayed 1 night in Mar 2023
Response from Manager on Apr 5, 2023
Thank you so much for staying with us and for the awesome review! We are so glad to hear our team took great care of you and that you enjoyed your stay, we hope to see you again soon when back in Huntsville!

10/10 Excellent

Kathryn

Liked: Cleanliness
Nice place. Seems to be a safe place to stay.
Stayed 1 night in Mar 2023
Response from Manager on Mar 16, 2023
Thank you for taking a moment to share your experience. I am happy to hear we provided exceptional service during your stay with us! We will make sure to relay your comments to the team, we hope to see you next time!

8/10 Good

John

Stayed 2 nights in Mar 2023
Response from Manager on Apr 19, 2023
Thanks so much, see you next time!

10/10 Excellent

Kathryn

Stayed 1 night in Mar 2023
Response from Manager on Apr 24, 2023
Thank you so much for staying with us, see you next time!

10/10 Excellent

Donna Kay

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
This was a last minute booking and we could not have been happier. The hotel was well maintained, clean, and the staff was courteous and helpful.
Stayed 2 nights in Feb 2023
Response from Manager on Mar 3, 2023
Thank you so much for staying with us and we are so happy to hear we exceeded your expectations and that our staff took great care of you. We hope to see you again soon!

10/10 Excellent

Acura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing fancy but quite and nicely kept hotel
Stayed 2 nights in Feb 2023
Response from Manager on Feb 22, 2023
Thank you so much we love hearing from our guests and that you had a great time!

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was the second in about four months. When coming back to Huntsville we knew this was the place to stay. It's nice, quiet and convenient to the interstate and not too far from downtown.
Stayed 1 night in Feb 2023
Response from Manager on Feb 22, 2023
Thank you for staying with us again, we are so happy to hear we are your go to when in Huntsville! See you next trip!