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Reviews of Holiday Inn Express Hotel & Suites Athens, an IHG Hotel

3 out of 5
Holiday Inn Express Hotel & Suites Athens, an IHG Hotel
16074 Athens Limestone Blvd, Athens, AL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 359 out of 494 reviews" "
Rating 8 - Good. 100 out of 494 reviews" "
Rating 6 - Okay. 23 out of 494 reviews" "
Rating 4 - Poor. 12 out of 494 reviews" "
Rating 2 - Terrible. 0 out of 494 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place. No complaints.
Stayed 1 night in Feb 2024
Response from Hotel Staff on Apr 16, 2024
We are glad you enjoyed your stay. We hope you will stay with us again.

8/10 Good

Ghazi, lexington

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice overall
Stayed 1 night in Apr 2024
Response from Hotel Staff on Apr 10, 2024
Thank you for letting us know about your stay. We hope you will stay with us again.

10/10 Excellent

Renee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and they had a great breakfast! They even hid some Easter eggs for our kids on Easter morning!
Stayed 1 night in Mar 2024
Response from Hotel Staff on Apr 3, 2024
We are so glad that you enjoyed your stay with us during the holiday. We hope you will stay with us again !

10/10 Excellent

Adam

Stayed 1 night in Mar 2024
Response from Hotel Staff on Apr 3, 2024
We are glad that you enjoyed your time with us!

10/10 Excellent

Nicole

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was perfect for an overnight stay on our way to vacation. Kids got to sleep, burn off energy and adults were able to get a break driving.
Stayed 1 night in Mar 2024
Response from Hotel Staff on Mar 27, 2024
We are so happy you enjoyed your stay! We hope you will stay with us again.

10/10 Excellent

Tammie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our overnight stop, the beds are very comfortable, breakfast was delicious, and the staff is very friendly! We would definitely stay again!
Stayed 1 night in Mar 2024
Response from Hotel Staff on Mar 26, 2024
We are so glad that you enjoyed your stay. We hope you will stay with us again.

10/10 Excellent

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Mar 2024
Response from Hotel Staff on Mar 26, 2024
We are glad you found our hotel to be nice. We hope you will stay with us again.

6/10 Okay

Jennifer

Traveled with family
Liked: Staff & service
We had some issues with our room. The smoke alarm was beeping at 2am and the window frame was leaking water from the frame and puddling on the AC unit. We used a towel to stop the drip noise but the entire window needs fixed. Regardless of these two issues that caused us to have a non-restful night, the staff were AMAZING. Felicia at the front desk was polite, listened to my concerns. The hotel was ok, but the staff deserve recognition with their superior customer service. Also, the breakfast was good and kind staff as well. A variety of foods for our family of 4 (pancakes, eggs, sausage, biscuits, gravy, yogurt options, milk, juices, coffee...all the things you expect!).
Response from Hotel Staff on Mar 26, 2024
We apologize that you had these issues with your room. It is never our intent to disappoint our guests. We are so glad that our staff was able to hear your concerns and that the breakfast was a bright note in you otherwise non-restful stay. We hope you will give us the opportunity to provide you with a better experience in the future.

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Staff on Mar 27, 2024
Thank you for providing feedback about your stay. We hope you will stay with us again.

10/10 Excellent

Kristal

Stayed 1 night in Mar 2024
Response from Hotel Staff on Apr 3, 2024
We are glad you enjoyed your stay !

10/10 Excellent

Ryan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off highway, it was easy and free breakfast was good
Stayed 1 night in Mar 2024
Response from Hotel Staff on Mar 11, 2024
We are very glad you enjoyed your stay. We hope you will stay with us again.

8/10 Good

Beckie

Traveled with family and small children
Liked: Amenities
Our stay was great. The front desk staff was friendly and helpful. My only complaint is that we put some items from our cooler into the room mini fridge and when we packed up this morning, it was barely cold. We had to throw away a good portion of our road snacks for my daughter.
Stayed 1 night in Mar 2024
Response from Hotel Staff on Mar 11, 2024
Thank you for letting us know about your stay. We apologize that the refrigerator in your room did not keep your snacks cold. We hope you will give us the opportunity to serve you again.

4/10 Poor

Kimberly

Stayed 1 night in Jan 2024
Response from Hotel Staff on Feb 6, 2024
Thank you for providing feedback about your stay.

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Hotel Staff on Jan 15, 2024
Thank you for your valuable feedback. We hope you will stay with us agaoin !

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Staff on Jan 8, 2024
Thank you for providing feedback about your stay.

10/10 Excellent

Sarah, West Lafayette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at this hotel twice and we were very impressed. The staff was friendly, hotel was clean, and the breakfast was delicious. There were many dining options surrounding the hotel. It was very quiet and we appreciated that because we have a little baby. The parking area was well lit and it felt very safe.
Stayed 1 night in Dec 2023
Response from Hotel Staff on Jan 8, 2024
Thank you for your valuable feedback. We are glad that you enjoyed your stay ! We hope you will stay with us again.

8/10 Good

Janet

Traveled with family
Liked: Staff & service
The two ladies we met were so friendly !! Front Desk and Breakfast
Stayed 1 night in Jan 2024
Response from Hotel Staff on Jan 8, 2024
We are very glad that you enjoyed your stay We hope you will stay with us again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Staff on Jan 3, 2024
Thank you for providing feedback about your stay !

8/10 Good

Stephanie

Traveled with family
Liked: Amenities
Average hotel and very nice staff and yes very well cleaned The keycard function is sketch on many doors And don’t even think about the pull out couch for sleeping unless you are sleeping over with not friends
Stayed 1 night in Dec 2023
Response from Hotel Staff on Jan 3, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express Athens.Your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Staff on Jan 3, 2024
Thank you for your feedback !

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Staff on Dec 29, 2023
Thank you for providing feedback about your stay! We hope you will stay with us again.

6/10 Okay

Natalie

Liked: Cleanliness, staff & service
Hotel is older and was extremely expensive for the room we received. We were put in a handicap room but we did not ask to be put there. We were right next to the elevator and the ice machine. It was never quiet the entire night. For a room that cost 181 before taxes I find that to be unacceptable. The room seemed clean however both
Stayed 1 night in Dec 2023
Response from Hotel Staff on Dec 29, 2023
Thank you for your feedback about your stay. I apologize that our hotel did not meet your expectations. We hope you will give us the opportunity to provide a better experience.

10/10 Excellent

Karen

Stayed 1 night in Dec 2023
Response from Hotel Staff on Dec 26, 2023
We are very glad you enjoyed your stay. We hope you will stay with us again!

10/10 Excellent

Carter

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place.
Stayed 1 night in Dec 2023
Response from Hotel Staff on Dec 12, 2023
We are so happy to hear that you enjoyed your stay. We hope you will stay with us again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Nov 2023
Response from Hotel Staff on Dec 1, 2023
We are very glad you enjoyed your stay. We hope you will stay with us again!

8/10 Good

Ericka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, but one concern was that the room door keycards did not work twice and we had to go down to the lobby to get reset.
Stayed 3 nights in Nov 2023
Response from Hotel Staff on Nov 29, 2023
Thank you for letting us know about your stay . I apologize for the inconvenience of the issue with your keys. We hope you will stay with us again.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Staff on Nov 29, 2023
Thank you for your feedback.

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet and convenieny
Stayed 1 night in Nov 2023
Response from Hotel Staff on Nov 7, 2023
We are glad that you enjoyed your stay and hope you will stay with us again!

8/10 Good

LEE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like the brand new remodel
Stayed 1 night in Oct 2023
Response from Hotel Staff on Nov 7, 2023
We are very happy that you enjoyed your stay and hope you will stay with us again!

8/10 Good

Christopher

Stayed 1 night in Oct 2023
Response from Hotel Staff on Nov 3, 2023
Thank you for your valuable feedback. We hope you will stay with us again.

8/10 Good

Therese

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Staff on Nov 1, 2023
Thank you for letting us know about your stay. We hope you will stay with us again.

10/10 Excellent

DeAndre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Staff on Oct 24, 2023
Thank you for letting us know about your stay. We hope you will stay with us again.

6/10 Okay

CHRISTOPHER

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Hotel Staff on Oct 17, 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Athens.I apologize to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Philona

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Staff on Oct 17, 2023
We are very glad to know that you enjoyed your stay with us. We hope you will stay with us again

8/10 Good

Laina

Stayed 1 night in Oct 2023
Response from Hotel Staff on Nov 1, 2023
Thank you for letting us know about your stay. We hope you will stay with us again.

10/10 Excellent

Ryan, Shelbyville

Stayed 1 night in Oct 2023
Response from Hotel Staff on Nov 1, 2023
Thank you for letting us know about your stay. We hope you will stay with us again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was very clean.. Beds were nice... Hotel overall was nice... Only issue, AC wasn't cold.
Stayed 1 night in Sep 2023
Response from Hotel Staff on Oct 3, 2023
Thank you for letting us know about your stay. We apologize that the AC didn't function properly. We hope you will stay with us again.

10/10 Excellent

William

Very nice location
Stayed 1 night in Sep 2023
Response from Hotel Staff on Oct 3, 2023
We are glad you enjoyed our hotel We hope you will stay with us again.

10/10 Excellent

Mark

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff Pool breakfast
Stayed 1 night in Sep 2023
Response from Hotel Staff on Oct 3, 2023
We are glad you enjoyed our hotel We hope you will stay with us again.

10/10 Excellent

DALE

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing unique but I usually book with HIE. It just is a nice place to stay.
Stayed 1 night in Sep 2023
Response from Hotel Staff on Oct 3, 2023
We are glad you enjoyed our hotel. We hope you will stay with us again.

8/10 Good

JOANNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Hotel Staff on Oct 3, 2023
Thank you for your review !

4/10 Poor

james

Stayed 1 night in Sep 2023
Response from Hotel Staff on Oct 17, 2023
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Athens.I would like to apologize to you for not meeting your expectations.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 3 nights in Aug 2023
Response from Hotel Staff on Oct 3, 2023
Thank you for your review.

10/10 Excellent

john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed Friday night got in at 0300 due to traffic. Phenomenal staff got me right into a room and grabbed some snacks from the breakfast bar. Stayed again Sunday night arrived on time an had zero issues checking in. So helpful many restaurants around Would stay again no problem
Stayed 1 night in Sep 2023
Response from Hotel Staff on Oct 3, 2023
We are glad you enjoyed our hotel. We hope you will stay with us again.

10/10 Excellent

Alisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great place to stay
Stayed 1 night in Aug 2023
Response from Hotel Staff on Oct 3, 2023
We are glad you had a great stay at our hotel. We hope you will stay with us again.

10/10 Excellent

Beth

Stayed 1 night in Aug 2023
Response from Hotel Staff on Oct 3, 2023
Thank you for the 10 ! We hope you will stay with us again !

10/10 Excellent

Lori

Stayed 1 night in Aug 2023
Response from Hotel Staff on Oct 3, 2023
We are glad that your stay was a 10 ! Please come back and stay with us again.

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not feel very private
The hotel is conveniently near the interstate and very well maintained, but the walls are paper thin. I could hear everything coming from the room next door. They woke up at 6am, and so did I, whether I like it or not. I could every word of their conversation, every cough, every fart. And if I could hear them, I know they could hear me. Maybe it would help if the adjoining door that separated our suites actually went all the way to the floor, but there was a large gap at the bottom and I could see all the way into their suite, super creepy.
Stayed 1 night in Aug 2023
Response from Hotel Staff on Oct 3, 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express Athens.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Hotel Staff on Aug 8, 2023
Thank you for providing feedback. We are glad that you enjoyed your stay 1

6/10 Okay

Erin

Disliked: Staff & service
Stayed 1 night in Jul 2023
Response from Hotel Staff on Aug 8, 2023
We appreciate your feedback and hope you will stay with us again.