Ratings based on 30 Verified Reviews

3.8 out of 5
83% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
for Everyone
by A verified traveler from US

Nice Hotel.

Posted Nov 30, 2016
Loved the indoor pool and hot tub. The frint desk clerks were great and helpful. The room was clean and comfortable.
3 out of 5
for Everyone
by A verified traveler from alabama

ok stay

Posted Aug 15, 2016
Pros: very clean
Cons: have maids listen and report stuff
room was good , but the toilet ran off and on , and the ac mad extra noises ,
Comment from Hotel Management
Oct 7, 2016 by General Manager, Hotel Management
Thank you for choosing us and for your feedback. Please accept our deepest apologies for the inconveniences
3 out of 5
for Everyone
by A verified traveler from Little Rock, AR

It's fine

Posted Apr 26, 2016
It's a decent place to stay. We have stayed here twice when visiting family. The first room we had was probably better and we will probably stay elsewhere next time. The staff has always been fantastic, but the fact that breakfast isn't included and the walls are pretty thin just has me inclined to try someplace different next time. Room was very clean, but the a/c was a little finicky and the room felt pretty warm and humid until we cranked it down to 65. I do like that the room has a fridge and microwave though. All in all, I wouldn't complain if I had to stay here again, but it probably won't be my first choice from now on.
4 out of 5
for Families
by A verified traveler

Worked great as far as location

Posted Apr 11, 2016
Pros: Indoor pool, location, ride to workshop at AAMU campus
Cons: updating and replacing in the room.
Location: food, shopping, movies very close
Small indoor pool but worked great for the grandkids.
Comment from Hotel Management
Apr 18, 2016 by General Manager, Hotel Management
Thank you so much for staying with us and we are glad the grandkids liked the indoor pool. Come back and see us when the outside is opened as well
3 out of 5
by A verified traveler from Bermuda

Convenient to airport and shopping

Posted Sep 14, 2015
Pros: Close to shopping area Staff extremely pleasant
Cons: Maintenance issues need to be addressed
Location: Excellent outdoor mall accessible by the hotel shuttle. Great shopping and restaurants
The hotel is conveniently located, and offers a good shuttle service for guests to travel within a 10-mile radius of the hotel. The shuttle will drop you off and will come back on demand. They also take guests to the airport which is most convenient. Unfortunately, there was a leak apparently from the roof which caused slushy puddles on each floor in approximately the same location. Although there were cones warning of hazardous conditions, they were put up late so that trudging in slushy carpets en route to the elevator was disappointing. The first night it was difficult to sleep because of noise from the refrigerator. We were able to get the maintenance department to fix the problem although they did offer to allow us to change rooms. The problems were overcome by the pleasantness of the staff.
Comment from Hotel Management
Oct 26, 2015 by hsvrp@aol.com, Hotel Management
Thank you Trish for your feedback. Unfortunately due to some kind of roof leak we had a time taking care of that corner until roofer could get her. Thankfully it has been repaired and we are back to normal. We hope you give us the chance to serve you again
3 out of 5
for Everyone
by A verified traveler from Nashville, Tn

Convenient to attraction

Posted Aug 5, 2015
Hotel was clean. AC didn't work to cool the room. Very convenient to attractions. Staff was very friendly.
4 out of 5
for Everyone
by A verified traveler from r

One Night of Comfort

Posted Jul 16, 2015
This hotel had comfortable rooms and was conveniently located. The restaurant breakfast offer was a ten dollar real for a full breakfast. As for variety, we found no other restaurants nearby.
4 out of 5
for Everyone
by A verified traveler from Austin, TX

Close to Redstone, UAH, US Rocket museum, and more

Posted Jun 12, 2015
Pros: quiet, above average for Holiday Inn.
Location: US Rocket and Space museum - worth visiting. Really nice mall about 4 miles south.
Great stay. A VERY short car ride to UAH campus. Conveniently located to most of the west and northwest portions of the city. Hotel was above average for a Holiday Inn so in general it exceeds expectations. WiFi didn't work for my Mac, but it might have been a one time thing. All TV is HD. There is a restaurant/bar plus a nice lobby with free coffee. Has good security card entrances everywhere. Located next to freeway but never noisy.
2 out of 5
for Everyone
by Kevin from Pittsburgh

Ok hotel, behind the times

Posted Jun 19, 2014
Pros: Pretty close to where I needed to be.
Cons: How about some breakfast?
Location: I was there for industrial business work, but the Rocket Museum was near by and definitely worth the visit if you have time.
Hotel was ok, but for a Holiday Inn, I would have expected more. There was a restaurant inside, but no breakfast was offered, not even stale bagels. The room when I first entered it was clamy and damp, it cleared up once I maxed out the AC unit, but it took a couple hours for it to shake that dampness, almost like a campsite feel to it. Once it did that, it was ok. Bed and pillows were comfortable, no complaints there after they dried out. Hotel was quiet, no issues there. The toilet did blow a gasket when I was there though, every time you flushed, water started spraying out of the back... They fixed that though lol.
Comment from Hotel Management
Jan 3, 2015 by Genaral Manager, Hotel Management
Kevin, We greatly appreciate your feedback and apologize for the inconveniences you incurred during your stay. Breakfast was open from 7am till 10 am during your stay and we had a full breakfast buffet. So sorry you missed it. Again accept our deepest apologies and we hope we have the pleasure of serving you again soon
4 out of 5
for Everyone
by Gail from California

Nice hotel, close to shopping and restaurants.

Posted May 20, 2014
Pros: Comfortable rooms and beds
Cons: Breakfast buffet was a little short on items toward the end of serving time.
Friendly staff, clean rooms, entertainment most nights.
Comment from Hotel Management
Nov 22, 2014 by Genaral Manager, Hotel Management
Thank you so much Gail! We will share your comments with staff. Hope we get the opportunity to serve you again soon