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Reviews of SpringHill Suites Huntsville Downtown

3 out of 5
SpringHill Suites Huntsville Downtown
745 Constellation Place Drive, Huntsville, AL

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 959 reviews" "
Rating 8 - Good. 240 out of 959 reviews" "
Rating 6 - Okay. 70 out of 959 reviews" "
Rating 4 - Poor. 29 out of 959 reviews" "
Rating 2 - Terrible. 31 out of 959 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carrie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the way the room provided ample space for us
Stayed 1 night in Feb 2024

10/10 Excellent

Anderson, White Plains

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious room, clean and neat
Stayed 2 nights in Mar 2024
Response from Ashlee on Mar 28, 2024
We are so glad you had a wonderful stay. We appreciate your time in sharing your experience with us. We look forward to your next stay.

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff!
Stayed 1 night in Mar 2024
Response from Ashlee on Mar 28, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Billy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Friendly staff great accommodations
Stayed 1 night in Mar 2024
Response from Ashlee on Mar 8, 2024
Amazing! We are so glad you had a wonderful stay. We appreciate your time in sharing your experience with us. We look forward to your next stay.

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very nice staff, very convenient for concerts, but I booked through Expedia and paid extra so I could wait and pay when I got to the property, when I checked in at the front desk I ask if I could pay with cash at the end of my stay and the lady said yes, but I checked out and a different lady was at the desk and she inform me that my card had done been charged and I could not use cash. Wish I would’ve known up front, my card was just about to its limit and I needed it for other things.
Stayed 2 nights in Feb 2024
Response from Ashlee on Mar 28, 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Bill

Great location for the VBC.
Stayed 1 night in Mar 2024
Response from Ashlee on Mar 8, 2024
We appreciate your time in sharing your experience with us. We look forward to your next stay.

10/10 Excellent

Carol

Traveled with family
Best, most comfortable stay ever!!
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 14, 2024
Thank you for taking the time to let us know about your experience while staying with us. We appreciate the feedback. We hope to welcome you back soon.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
We appreciate your time in sharing your experience with us.

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ashlee on Jan 11, 2024
Thank you for taking the time to review our property we appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was beyond nice. The breakfast and staff there were amazing! The room and hotel were both very clean.
Stayed 1 night in Jan 2024
Response from Ashlee on Jan 11, 2024
We are so glad you had a wonderful stay. We appreciate your time in sharing your experience with us. We look forward to your next stay.

10/10 Excellent

Joshua

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ashlee on Jan 11, 2024
Thank you for taking the time to review our property we appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

George and Carol

Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
Thank you for taking the time to let us know about your experience while staying with us.

8/10 Good

Puebla

Stayed 1 night in Dec 2023
Response from Ashlee on Jan 11, 2024
Thank you for taking the time to review our property we appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

Eunsong

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good!
Room was clean and comfortable It has okay distance that you can take good walk to Big Spring park in front of Art museum
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 17, 2023
I’m happy you enjoyed your stay with us and that the location, accommodations and service were what you expected and deserve. We appreciate your time in sharing your experience with us.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you are catching a concert. Staff was friendly and room was clean and comfortable.
Stayed 1 night in Dec 2023
Response from Ashlee on Dec 11, 2023
I appreciate your positive feedback about our hotel. I am glad you enjoyed your stay. If you're traveling to our area gain soon, we would love to welcome you back.

10/10 Excellent

Cory

Stayed 1 night in Dec 2023
Response from Ashlee on Dec 6, 2023
I’m happy you enjoyed your stay with us. We appreciate your time in sharing your experience with us. We hope to welcome you again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ashlee on Dec 6, 2023
Thank you for taking the time to review our property. We hope to welcome you again soon.

10/10 Excellent

michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet easy access in and out
Stayed 1 night in Dec 2023
Response from Ashlee on Dec 6, 2023
We are so glad you had a wonderful stay. We appreciate your time in sharing your experience with us. We look forward to your next stay.

10/10 Excellent

Kimberly

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely be returning. I was very impressed with this facility. The staff was extremely friendly professional and welcoming. The rooms are very spacious and nicely decorated. For the price I paid, I was very pleased to receive the experience I had. I totally recommend this property if you’re staying in the area.
Stayed 3 nights in Nov 2023
Response from Ashlee on Dec 6, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
Great, newer property in downtown HSV. Plenty of amenities close by or you can hop on the interstate. Hotel was just as pictured. Very clean and the staff were all very kind. We will be back.
Stayed 1 night in Nov 2023
Response from Ashlee on Dec 6, 2023
What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Ashlee on Nov 20, 2023
We appreciate your time in sharing your experience with us. We look forward to your next stay.

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to local attractions. The hotel is kept in impeccable condition. The staff is exceptionally courteous. We will be staying again.
Stayed 2 nights in Nov 2023
Response from Ashlee on Nov 14, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Byron

Stayed 1 night in Nov 2023
Response from Ashlee on Nov 14, 2023
We appreciate your time in sharing your experience with us. We look forward to your next stay.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ashlee on Oct 29, 2023
Thank you for your feedback; we hope to welcome you back soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here before. Perfect for a concert at Von Braun.
Stayed 1 night in Oct 2023
Response from Ashlee on Oct 29, 2023
Thank you for your feedback; happy you enjoyed the concert! Next time you are in Huntsville we would love to have you back!

10/10 Excellent

Harry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best basic hotel you will find anywhere.
One on the best hotels I have stayed in. Nothing over the top fancy, just a good clean hotel with nice staff and a wonderful breakfast.
Stayed 3 nights in Oct 2023
Response from Ashlee on Oct 29, 2023
Thank you for the feedback we are glad we met your needs. Clean, nice staff and a wonderful breakfast is what we strive for! Come back and see us on your next visit to Huntsville.

6/10 Okay

Maria

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room assigned had no tv remote. After calling front desk they said have no spare one.
Stayed 1 night in Oct 2023
Response from Ashlee on Oct 18, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.

2/10 Terrible

Dane

Traveled with family and small children
Liked: Cleanliness
Reserved two queens with sofa bed, only 1 king rooms available when I went to check in…not ideal for a family of six on a one night stay…had to leave and book elsewhere on the fly
Stayed 1 night in Oct 2023
Response from Ashlee on Oct 12, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
clean and comfy with plenty of snacks until breakfast or dinner.
Stayed 1 night in Oct 2023
Response from Ashlee on Oct 12, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback. We hope to welcome you again soon.

10/10 Excellent

Molly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Concert stay
Came in town for Wallflowers concert and wanted somewhere near the venue to stay. Perfect location! Very nice and clean
Stayed 1 night in Oct 2023
Response from Ashlee on Oct 9, 2023
Thank you for choosing SpringHill Suites Huntsville Downtown and completing our property review. Our locations is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of Huntsville and right around the corner from the Von Braun Convention Center. We look forward to having you stay with us your next visit to the Rocket City!

10/10 Excellent

Kristen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
The staff at check in were super nice and helpful with restaurant suggestions! Room is clean and comfortable! Great location!
Stayed 1 night in Oct 2023
Response from Ashlee on Oct 9, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback. I am glad the front desk had some good suggestions for food; Huntsville has some very good dining options and I hope you enjoyed your meal! We hope to welcome you again soon.

10/10 Excellent

Arleshar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Check in was fast, and they give you a little goodie bag. The breakfast was great except they only served pork....what about the turkey products. Our over-all stay was nice and it was a short dri e to downtown.
Stayed 2 nights in Sep 2023
Response from Ashlee on Oct 5, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay. We truly appreciate your feedback. I hate that we did not have chicken or turkey sausage on the menu while you were here. On your next stay if chicken or turkey sausage is not on the menu the breakfast team will be happy to make you some. We hope to welcome you again soon.

10/10 Excellent

Carter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at this property previously. The "only" issue with this property is one side has very poor Wi-Fi signal. I was hoping after a year they would have fixed it but the front staff were very agreeable to aide me in moving to another room that resolved this issue.
Stayed 1 night in Sep 2023
Response from Ashlee on Sep 23, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay. We truly appreciate your feedback. During your stay, we did experience an issue with the internet, and it is being repaired. I am glad we were able to relocate you to another room. Thank you for being so understanding! We hope to welcome you again soon.

10/10 Excellent

Stephanie

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceeded expectations!
Check in was smooth. The lobby was crazy busy, but clean. The high-top chairs and tables needed attention for being wiped down as guests left, and footing needed to be adjusted as they rocked and were unsteady. The room was clean and bright and spacious. The bar had a good selection and the bartender was personable, fun and helpful. We were only there overnight, but could have easily stayed multiple nights comfortably. Shower was clean and bright. We absolutely enjoyed the split vanity areas so that the bathroom wasn't totally occupied while one of us was showering or brushing our teeth. The breakfast was fantastic! Staff replenished with food and cleaned the areas around. The selection was amazing and the coffee was great too. We felt the room was just slightly pricey, but overall a pleasant stay. We hope to return at some point and would be happy to stay again. Thank you.
Stayed 1 night in Sep 2023
Response from Ashlee on Sep 23, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay. It is always encouraging to hear positive feedback. Your feedback has been shared with the team, as a way of celebrating the great guest experiences we delivered. We will also address the uneven lobby furniture. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
The hotel was very nice and conveniently located near the event I attended.
Stayed 2 nights in Sep 2023
Response from Ashlee on Sep 18, 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

8/10 Good

Jamie-Lee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, the staff were friendly and professional. The room was lovely and clean. Would recommend!
Stayed 1 night in Sep 2023
Response from Ashlee on Sep 18, 2023
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner.

10/10 Excellent

Valerie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ashlee on Sep 18, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay. We truly appreciate your feedback. We hope to welcome you again soon.

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ashlee on Sep 18, 2023
Thank you for taking the time to let us know about your experience while staying with us. We hope to welcome you again soon.

10/10 Excellent

Nichole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great!!! The staff here is so kind and helpful. We will definitely be back. 5 STARS!!!
Response from Ashlee on Sep 18, 2023
What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future!

2/10 Terrible

Jennifer

Stayed 1 night in Aug 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and we received complementary water and snack.upon check-in and hotel bar offered a small sample cocktail which was a nice touch. Room was clean and spacious with separate toilet and shower areas which is nice.
Stayed 1 night in Aug 2023
Response from Ashlee on Aug 25, 2023
I want to thank you for sharing about your stay. We are glad you enjoyed our property. We hope to welcome you again soon.

10/10 Excellent

Betty

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine, thin walls. Clean and safe, very compact for 3 people. Employees were awesome
Stayed 1 night in Aug 2023
Response from Ashlee on Aug 25, 2023
Thank you for taking the time to let us know about your experience while staying with us. We hope to welcome you again soon.

4/10 Poor

Amy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Worn and unclean
The duvet was really dirty with boogers. I know this cannot be washed, but it was really gross. The whole room was beat up and worn. I’ve never had a bad experience at a Marriott before now - this one was disappointing to say the least. I will not stay here again or recommend this particular hotel to others.
Stayed 1 night in Jul 2023
Response from Ashlee on Aug 25, 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future.

10/10 Excellent

fred

Liked: Amenities
Friendly staff and clean property
Stayed 1 night in Jul 2023
Response from Ashlee on Aug 25, 2023
Thank you for taking the time to let us know about your experience while staying with us. We hope to welcome you again soon.

2/10 Terrible

Duane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Ashlee on Aug 25, 2023
Thank you for taking the time to let us know about your experience while staying with us. We hope to welcome you again soon.

10/10 Excellent

greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Ashlee on Jul 17, 2023
Thank you for choosing SpringHIll Suites Huntsville Downtown and taking the time to complete our property review! We hope to welcome you on your next trip to Huntsville!

8/10 Good

Hyejung

Stayed 1 night in Jul 2023
Response from Ashlee on Jul 5, 2023
Thank you for your review. We hope to welcome you on your next trip to Huntsville!

10/10 Excellent

Andy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room and comfortable stay
Stayed 1 night in Jun 2023
Response from Ashlee on Jun 24, 2023
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner.

8/10 Good

Benjamin

Liked: Property conditions & facilities
Decent stay but room was smaller than expected.
Stayed 1 night in Jun 2023
Response from Ashlee on Jun 24, 2023
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Excellent

Crystal

Traveled with partner
Liked: Staff & service, property conditions & facilities
We were only there one night. But the hotel was clean and quiet. We would stay again.
Stayed 1 night in May 2023
Response from Ashlee, General Manager on Jun 2, 2023
Thank you for choosing SpringHIll Suites Huntsville Downtown! We are happy to know your night here was clean and quiet! We look forward to welcoming you on your next trip to Huntsville!