Exterior

Reviews of Super 8 by Wyndham Athens

2 out of 5
Super 8 by Wyndham Athens
1325 Hwy 72 East, I-65 Exit 351 Westside, Athens, AL

Reviews

6.0
Rating 10 - Excellent. 47 out of 323 reviews" "
Rating 8 - Good. 87 out of 323 reviews" "
Rating 6 - Okay. 60 out of 323 reviews" "
Rating 4 - Poor. 57 out of 323 reviews" "
Rating 2 - Terrible. 72 out of 323 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Rodney

Stayed 1 night in Mar 2024

8/10 Good

Raul

Stayed 1 night in Mar 2024

4/10 Poor

George, Tucson

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Breakfast food terrible and unsanitary conditions.
Stayed 7 nights in Jan 2024
Response from TINA on Feb 5, 2024
THANK YOU FOR TAKING TIME TO DO ONLINE SURVEY. WE APPRECIATE YOUR FEEDBACK. WE SERVED CONTINENTAL BREAKFAST. BUT WE STILL PROVIDING HOT BREAKFAST. WE DO NOT SEE YOUR INFORMATION IN OUR SYSTEM CAN YOU PLEASE PROVIDE YOUR CONFIRMATION NUMBER AND LET US KNOW WHAT IS THE UNSANITARY CONDITIONS YOU SEE AND LET US KNOW YOUR ROOM NUMBER PLEASE.THANK YOU

8/10 Good

Freda

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
nothing
Stayed 2 nights in Oct 2023

2/10 Terrible

Craig

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smoke free property, LOL.. burn holes in 30 year old bedding and carpet. Plastic bag over smoke detector in room. Microwave didnt work, FREE BREAKFAST UNTIL 9AM. at 820am NOTHING BUT 2 PREPACKAGED ROLLS, WATERED DOWN JUICE AND WATER DOWN WAFFLE MIX. ABSOLUTELY RUDE OWNER/DESK CLERK QND WIFE. THIS PLACE NEEDS AN ENTIRE PROPER MAKE OVER! IVE STAYED AT EVERY HOTEL OFF THIS EXIST OVER THE PAST 8 YEARS WHILE GOING TO THE BEACH AND RETURN TRIP HOME.. THIS IS BY FAR THE BIGGEST DUMP OFF THE EXIST! CURRENTLY HAVE A CHARGE ON MY CARD FOR SOMETHING. NOT SURE WHAT ITS FOR.. WOULD NEVER STAY HERE AGAIN EVEN IF IT WERE FREE!
Response from TINA on Oct 6, 2023
IF YOU WANT TO TAKE THIS IN MORE DETAILS WE CAN GO NO PROBLEM BUT FOR WRITING FAKE REVIEWS ABOUT PROPERTY THEN I SHOULD TAKE THIS CASE FURTHER AND TAKE LEGAL ACTION WE TRY TO DO OUR BEST TO MAKE GUEST HAPPY,. WE HAVE RIGHT TO CHARGE YOU FOR EXTRA PEOPLE AND FOR EARLY CANCELATION. AND YOU DID NOT CAME AT 8:20. IT WAS ALMOST BREAKFAST TIME OVER. WE DID MADE WAFFLE BATTER EVEN THOUGH IT WAS OVER TIME. WE CAN TAKE THIS CASE TO FURTHER ACTION FOR WRITING FAKE REVIEWS.

2/10 Terrible

Craig

Traveled with family and small children, Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible hotel! Probably the worst one in the area! 2 mini pillows on the bed. Beds were hard! Only 2 small towels to shower in a 2 queen room. Microwave in room was broken. Smoke detector was covered with a plastic bag! This has to be a safety violation! There were cigarette burns in carpet and bedding. Breakfast shouldnt even be advertised here! Waffle mix was out, one danish was available, NO EGGS, NO SAUSAGE, NO BISCUITS! The only thing availble to eat was raisin bran cereal! We had 3 little kids with us which is the main reason we book places that include breakfast! Staff was horribly rude as well! The manager yelled at my husband for getting the waffle maker spray out of the cabinet. Which there was no need for it anyway! No waffle mix! Would never stay here again!
Stayed 1 night in Oct 2023
Response from Tina on Oct 5, 2023
Thank you for taking time to do our line survey. We appreciate your feedback. We have your reservation for 10/05/2023 We waived the cancelation fee and moved your reservation for 10/04/2023. for free. Beds are required by wyndham brand. there is nothing we can do. we do give extra towels at front desk. reservation was for 2 people each room one room guest had 5 people including kids which we do not allow 5 people in one room we did not said anything. your kids came for breakfast. we have continental breakfast Free breakfast Free continental breakfast Dairy Free breakfast - Daily start time: 6:00 AM Free breakfast - Daily end time: 9:00 AMthis is one expedia website most welcome to look.this morning they had 4 plates of food. with waffle, biscuits, sausages which they threwed everything in garbage. We did not say anything to guest. guest can not open any cabinets without permission. guest took toaster out from breakfast room cabinets without permission. We do spray waffle spray one timeout self it only need to spray one time desk Clark made waffle mix even though the breakfast time was over. we do have 6 pillows in some of the room since supply is on backorder. manager had right to say to guest if guest do something without permission. We have continental breakfast we just put extra stuff for out guests Super 8 does not required hot breakfast. breakfast is to eat not to throw in trash.

4/10 Poor

Sarah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Nacole, Okolona

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

Joyce, Menasha

Stayed 1 night in Aug 2023

4/10 Poor

Shelia

Traveled with partner
Disliked: Amenities, property conditions & facilities
The slowest check in I’ve ever had…EVER. On a motorcycle in triple digit heat had to wait exactly until 3:00 to check in. Got in the room to find no towels, wash cloths….no shampoo and two people had to share a small 1-1/2 x 2” piece of hand soap. Drink Machines empty….
Stayed 1 night in Aug 2023
Response from tina on Aug 27, 2023
thank you for taking time to do our online survey. We appreciate your feedback. our check in time is 3:00 pm. plus your prepaid expedia card was decline so we can not do anything. you have to get contacts with expedia not to us its 3rd party reservation.housekeeper was still cleaning the room. your card was not working properly. we did provide you the towels soon as came to the desk. guest card is declined

2/10 Terrible

Silvia

Disliked: Staff & service
First Morning and they were charging us $600 for smoking in the room. My husband and I do NOT smoke NOR vape! They didnt bother to call or ask and the service lady didn't even go inside the room to check, they stood outside the door and decided that it was us!
Stayed 2 nights in Aug 2023

8/10 Good

Darrell

Business traveler
Liked: Cleanliness
Economical
It was a clean room with a hot shower, I got what I paid for. But you will need to get your breakfast somewhere else.
Stayed 1 night in Aug 2023
Response from tina on Aug 27, 2023
thank you for taking time to do our online survey. we appreciate your feedback. we really appreciate your feedback i will share with my staff. thank you for stay with us.

2/10 Terrible

Shannon

Stayed 1 night in Aug 2023

4/10 Poor

Ashley

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had no towels, room wasnt ready or clean, so hot in the room
Stayed 1 night in Aug 2023
Response from tina on Aug 13, 2023
thank you for your time to give us feedback . we had a ac cleaning so we could not turn ac on we had to live on fan till all water dry out. the room we gave it was clean room but we mention we had people who washing ac unit thats why it was hot. and we did provide you the towels. thank you for your stay.

6/10 Okay

Elisha

Traveled with family
Liked: Amenities, property conditions & facilities
The staff were very nice.
Stayed 1 night in Jul 2023
Response from tina on Aug 13, 2023
Thank you for taking time to do our online survey we really appreciate your feedback. We will forward to your message to our frontdesk. Thank you for choosing us and we are happy to give you service.

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and cleanliness was top self - very nice.
Stayed 2 nights in Jul 2023

10/10 Excellent

Randall M

Traveled with group
Liked: Staff & service
property is dated but very clean. staff very nice and helpful
Stayed 1 night in Jun 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service
Simple no frills place to stay with a basic breakfast. Nice and friendly staff
Stayed 1 night in Jun 2023

4/10 Poor

JIM, URBANA

Stayed 1 night in Jun 2023

6/10 Okay

Tammy

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Well I booked the room with the king bed. Everything was clean but there was no hair dryer, no coffeemaker and the microwave barely popped a bag of popcorn. The girl at the desk did give me a hair dryer but told me i could get my coffee in the breakfast area. Well that's all fine and dandy but I like my coffee in my room. So had i known earlier, I would have stayed somewhere else. And yes, in the description of the room, it was supposed to have a hair dryer and coffeemaker. Very disappointed.
Stayed 1 night in May 2023

10/10 Excellent

karen, racine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby check-in lady was super friendly. rooms very clean, but decor was dated. Would stay there again
Stayed 1 night in May 2023

10/10 Excellent

Torris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Apr 2023

10/10 Excellent

Kenneth

Stayed 1 night in Apr 2023

6/10 Okay

PAMELA

Stayed 1 night in Apr 2023

10/10 Excellent

Tammy

Stayed 4 nights in Mar 2023

4/10 Poor

Suzanne

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
It was ridiculously over priced, just because it was a Saturday it was $46 more than the other nights. The bed was uncomfortable, extremely hard. The breakfast would have been halfway decent if they kept it stock. There was a stain on the chair in the room and I wouldn't sit on it. Pretty much a horrible experience. They only positive was the gentleman who checked us in was friendly. However, will not be staying here again.
Stayed 1 night in Mar 2023

2/10 Terrible

Toni

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definition of a Roach Motel
Roaches…. A true infestation! No more words are required. Stay here at your own risk. I immediately checked out and obtained a room at a more well-kept establishment. This hotel needs to be fumigated IMMEDIATELY! Where is the health department???
Stayed 1 night in Mar 2023

4/10 Poor

Siu

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a run-down slum property. The lobby was so ugly, you would not think you were in a hotel. The breakfast consists of cold plain omelettes that we had ti heat up in a microwave. A mess. Don’t go to this hotel.
Stayed 1 night in Feb 2023
Response from Tina on Feb 27, 2023
Thank you for taking time to do our online survey. Its not run down slum property. We work hard to keep our guest happy and salified. We do have construction people who stay and of course since it was raining. we have to keep cleaning our lobby whenever they come. we been busy in breakfast room so we have to fill up everything every 10 minutes we do mention guest to please heat up since we just have took out. We don't understand what you seen mess. You should have mention us when you check in and checked out. our housekeeping working really hard cleaning rooms..

6/10 Okay

Connie

Stayed 1 night in Feb 2023

2/10 Terrible

Cheryl

Stayed 1 night in Feb 2023

8/10 Good

MARGIT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here several times. Always hasslefree. Pleasant staff
Stayed 1 night in Feb 2023

10/10 Excellent

GEORGE

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was very friendly. Room was nice, bed was comfy.
Stayed 1 night in Jan 2023

4/10 Poor

phil

Traveled with family
Disliked: Staff & service
it stated that a breakfast bar would be included in your stay. area was closed and not to be open in the morning. we probably would not have reserved a room if we knew this ahead of time.
Stayed 1 night in Dec 2022
Response from Tina on Dec 12, 2022
Thank you for taking time to do our online survey. We sorry for any inconvenience you had with your stay. Our breakfast time is 6:00am to 9:00 am. We are sorry but you arrived at 9:15 to have a breakfast. by the time it was already closed but we did offer you coffee because we served coffee 24 hours. Thank you for your stay with us.

2/10 Terrible

Brian

Stayed 1 night in Oct 2022

2/10 Terrible

yunda, duluth

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Terrible attitude , dirty, smell so bad
Stayed 1 night in Sep 2022
Response from Tina on Oct 15, 2022
Thank you for taking time to do our online survey. made reservation for 2 people and guest had 4 people. guest didn't want to pay for extra person. and we mention guest has to pay for extra person and guest started using bad words to desk clerk.

10/10 Excellent

Roger

Stayed 3 nights in Sep 2022

10/10 Excellent

Cheye

Stayed 3 nights in Aug 2022

8/10 Good

Lorna

Traveled with family
Liked: Cleanliness, staff & service
The staff was great and very accommodating. Room was cleaned daily; which was great! The room was clean but outdated. For the price it worked for us.
Stayed 9 nights in Jul 2022
Response from Tina on Sep 20, 2022
Thank you for taking time to do our online survey. We really appreciate your feedback. We still in process doing renovation. Thank you for let us know. Its really meant to us.

6/10 Okay

Cynthia, Athens

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I like that it was surrounded by so many restaurants. I didn’t like upon arrival I had to wait to check in because there was no one at the desk and had the call the phone to get somebody. Also, even though I paid through Expedia I currently still have a $250 hold on my card from the hotel.
Stayed 1 night in Jul 2022

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay.
Just an overnight passing thru. Was great.
Stayed 1 night in Jul 2022

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Criminals
1st night: AC stopped, manager repaired with rudeness. Woke to find water in carpet at entrance to bathroom. No one to report to at desk. Did thorough check of faucets, toilet etc. to find water leak....no leak in view, coming from behind wall... Left hotel for planned ball tournament. Called hotel and reported water in floor and was immediately accused of breaking toilet before anyone checked....came back after long day to stay my 2nd night that was already paid for and room had been cleaned, beds made etc. When asked front desk for towels, wass told I broke toilet and couldn't stay and manager had to cut water off.....Lie....water was still on... manager said couldn't stay....I honestly think he was selling that room again for the night I had paid.... anyway... asked Hotel.com to help ,and they were quick to tell me the manager can do whatever with no refund....so, they just stole my money... lesson learned
Stayed 2 nights in Jul 2022
Response from T on Jul 19, 2022
Thank you for taking time to do our online survey. We sorry for any inconvenience you had. It was freezing cold in room and ac worked perfectly fine. We did not had any other room to change since it was full house. About toilet we do have proof of damage toilet which you had done. We can not rent room since the half of carpet was wet. Water was leaking from toilet tank which you had did something with tank plus guest did not let front desk know about damaging carpet. Desk clerk is here 24 hour. Guest was being rude to desk clerk.

4/10 Poor

TERESA

Traveled with family
Bot a very big room but bed was comfy able. Air cond. loud. My room was charged twice in error and I need to get a refund for 1
Stayed 1 night in Jun 2022
Response from Tina on Jun 25, 2022
Thank you for taking time to do our online survey. We really appreciate your feedback. Its only showing 1 time charge on your card we did emailed you the receipt. We did checked air condition its normal we didn't hear any noise but thank you for letting us know. We also upgrade your room type to NDD1 FROM NQQ1. for no extra charged. Thank you for staying with us.

10/10 Excellent

Nicholas

Stayed 1 night in Jun 2022
Response from Tina on Jun 25, 2022
Thank you for taking time to do our online survey. We really appreciate your feedback. Thank you for letting us give you pleasant services.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just say no
Motel was under construction. The room that was supposed to be finished was in shambles. The fridge was rusty the furniture worn. The sheets appreared to be clean.
Stayed 1 night in Apr 2022

10/10 Excellent

Narendra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Trina

Stayed 1 night in Apr 2022

4/10 Poor

Ryan

Disliked: Cleanliness, room comfort
Stayed 1 night in Apr 2022
Response from Tina on Apr 21, 2022
Thank you for taking time to do our online survey. We really appreciate your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

6/10 Okay

Ben

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2022