Posted Jan 16, 2017
Stayed local at the Westin as it's the only 4 star hotel in area and wanted something really nice. Location is great. Our floor smelled strong of paint or wallpaper adhesive as they were remodeling many of the rooms. Room had 2mdouble beds which I wouldn't expect a 4 star hotel to even have small double beds. Would think they would have been queen size. We had to go to the reservation desk 3 times in 2 days to get new room keys. TheY keys would work 1 time and then deactivate. Very frustrating and the staff did not care. And NO we did not not have the keys by a cell phone. The 2 girls working the desk said well you just get duds every now and then. But I ran into a couple in the elevator who said they experienced the same thing last time they were there. Also they only put 1 small bar of soap in the room and there was a separate tub, shower and sink that we had to move it to. The ironing board would only stand up about 2-3 ft tall which made it hard to iron. Just the lattice things you wou;don't expect in a 4star hotel. Location is excellent though!
Comment from Hotel Management
Jan 22, 2017 by DORM, Hotel Management
Thank you for your valuable feedback. We apologize for the key issues and have forward them to the appropriate managers for resolution.