Ratings based on 704 Verified Reviews

4.4 out of 5
86% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 12, 2018
5 out of 5
by A verified traveler

Posted Jun 5, 2018
Nice staff
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to shopping, restaurants, theater .

Posted Jun 4, 2018
Looks like the room have not been used or cleaned in a long time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel

Posted Jun 4, 2018
This was a very nice experience with lots of great restaurants outside to choose from. The hotel breakfast was a bit overpriced at about 30.00 for the buffet which was more like a continental breakfast.
5 out of 5
by A verified traveler

Posted Jun 4, 2018
Nice hotel. Beautiful location. Free laundry services available.
5 out of 5
by A verified traveler from Florence, AL

Posted May 30, 2018
I have stayed at the Westin here several times and I'm never disappointed. The staff is exceptional and the place is practically spotless. The only complaints I have are that in the wheelchair accessible rooms there are two showers, but both shower heads are EXTREMELY low, especially if you're six foot tall. What are tall people supposed to do if we're sharing a room with a handicapped friend? Besides that, the pillows on our bed felt a little worn out. I really hate to even list those complaints though, because the grounds of the hotel are beautiful, and, again, everything else was great.
5 out of 5
Recommended
for Everyone
by A verified traveler

Highly recommend!

Posted May 29, 2018
Excellent overall service and facility. Staff was very friendly and helpful.
3 out of 5
by A verified traveler

Posted May 27, 2018
The room was very nice. Unfortunately our room was next to some very noisy teens. Upon leaving we let the front desk know. She informed us that she knew they were loud because their were 12 people in one room!!! We came for a quiet anniversary trip to what we thought was a super nice hotel. Unfortunately we left exhausted from being up all night listening to yelling.
2 out of 5
by A verified traveler

Posted May 20, 2018
Room was too warm. The air didn't work well. Something important in Alabama. There is a laundry room next door at a sister hotel and you are supposed to be able to use it but the Element hotel staff gave us grief about in a rude way. Stayed 2 days and the room wasn't cleaned well by the staff. Very nice property location but surprised it's a Westin.
5 out of 5
by A verified traveler

Posted May 20, 2018
All good.