Ratings based on 324 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 17, 2017
It was a decent hotel and nice staff. Older hotel that could use some updating. Good location, quiet and safe feeling.
5 out of 5
Recommended
for Everyone
by A verified traveler from huntsville, AL

Posted Oct 3, 2017
Rooms was a little small, but it is a nice place to stay. Walls are thin. I had an overall great stay
5 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

Quick & easy for the weary traveler.

Posted Sep 21, 2017
Close to HSV & RSA for a quick business trip - very convenient. The staff were especially friendly & courteous!
Comment from Hotel Management
Oct 11, 2017 by Chris, Hotel Management
Thanks Dan! We appreciate your kind words
4 out of 5
Recommended
for Everyone
by A verified traveler

Evacuated during hurricane

Posted Sep 14, 2017
Reservations were usually cut off. We got the last hotel room through Expedia. We were welcomed pleasantly at 4:00 am when we arrived. Found out that the usually cut off reservations at a certain point, but kept it open for evacuees of Florida. A very pleasant stay at a very stressful time. We booked a Country Inn and Suites on the way home.
Comment from Hotel Management
Sep 19, 2017 by Chris, Hotel Management
We were more than happy to accept evacuees and their furbabies. We hope that all is well back home for you
4 out of 5
Recommended
for Everyone
by A verified traveler from Muscle Shoals AL

They accept pets

Posted Aug 21, 2017
We stayed here because they accept pets. Nice clean hotel and friendly staff too
Comment from Hotel Management
Aug 23, 2017 by Chris, Hotel Management
Thank you for your kind words. We are always happy to allow furbabies
4 out of 5
by Kevin

Posted Jul 9, 2017 on Hotels
Comment from Hotel Management
Aug 23, 2017 by Hotel Management, Hotel Management
Thank you for the feedback
2 out of 5
by A verified traveler

Very disappointed

Posted Jul 3, 2017
I had to change rooms twice because of cleanliness. Very disappointed with my stay.
Comment from Hotel Management
Jul 7, 2017 by zzz, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room . We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.
4 out of 5
by Jenny

Posted Jun 29, 2017 on Hotels
Comment from Hotel Management
Aug 23, 2017 by Hotel Management, Hotel Management
Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from Rockford, IL

I would stay again and again!

Posted Jun 27, 2017
The suite and pool were a little smaller than expected, but everything was very clean and comfortable. The breakfast was great! The staff was very courteous and helpful! I would stay again!
Comment from Hotel Management
Aug 23, 2017 by Chris, Hotel Management
Thank you for your kind words. Glad we could help
4 out of 5
by A verified traveler

Posted Jun 25, 2017 on Hotels
Comment from Hotel Management
Aug 23, 2017 by Hotel Management, Hotel Management
Thank you!