Ratings based on 333 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by Chris

Evacuation Family

Posted Sep 12, 2017 on Hotels
Considering the amount of people staying at the hotel that had evacuated from hurricane Irma, everything was good. Jessica and Chris from the front desk were very helpful.
Comment from Hotel Management
Sep 14, 2017 by Hotel Management, Hotel Management
We are more than happy to have been of service during such a stressful time. We wouldn't want our guests to feel anything other than the "Home away from Home" feeling during their stay with us. It was kind of nice having everyone's furbabies here as well.
4 out of 5
by Christopher

Posted Sep 2, 2017 on Hotels
Comment from Hotel Management
Sep 19, 2017 by Hotel Management, Hotel Management
Thank you for taking your time to review us. If you have any specifics that you would like to share please feel free to call the hotel anytime
4 out of 5
Recommended
for Everyone
by A verified traveler from Muscle Shoals AL

They accept pets

Posted Aug 21, 2017
We stayed here because they accept pets. Nice clean hotel and friendly staff too
Comment from Hotel Management
Aug 23, 2017 by Chris, Hotel Management
Thank you for your kind words. We are always happy to allow furbabies
5 out of 5
by A verified traveler

Vacation

Posted Aug 21, 2017 on Hotels
Traveling back from vacation in Florida. Overnight stay.
Comment from Hotel Management
Aug 23, 2017 by Hotel Management, Hotel Management
Thank you for taking your time to review us! We appreciate the feedback
4 out of 5
by Kevin

Posted Jul 9, 2017 on Hotels
Comment from Hotel Management
Aug 23, 2017 by Hotel Management, Hotel Management
Thank you for the feedback
2 out of 5
by A verified traveler

Very disappointed

Posted Jul 3, 2017
I had to change rooms twice because of cleanliness. Very disappointed with my stay.
Comment from Hotel Management
Jul 7, 2017 by zzz, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room . We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.
4 out of 5
by Jenny

Posted Jun 29, 2017 on Hotels
Comment from Hotel Management
Aug 23, 2017 by Hotel Management, Hotel Management
Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from Rockford, IL

I would stay again and again!

Posted Jun 27, 2017
The suite and pool were a little smaller than expected, but everything was very clean and comfortable. The breakfast was great! The staff was very courteous and helpful! I would stay again!
Comment from Hotel Management
Aug 23, 2017 by Chris, Hotel Management
Thank you for your kind words. Glad we could help
4 out of 5
by A verified traveler

Posted Jun 25, 2017 on Hotels
Comment from Hotel Management
Aug 23, 2017 by Hotel Management, Hotel Management
Thank you!
4 out of 5
by Phil

Pleasant Stay

Posted Jun 5, 2017 on Hotels
We stayed at the Madison Country Inn and Suites for a weekend to be near a Decatur baseball park for a tournament. The area around the hotel was quiet, there was a little shopping across the street and there were plenty of eateries nearby. The desk staff were friendly, the cleaning staff did a great job and the room was spacious with 2 TVs (suite with 2 queen beds). The only negatives were 1. No bathroom fan and 2. The walls were thin and I could hear everything in the next room, and I'm sure they could hear me. And neither of us were loud. Overall it was a pleasant and convenient stay.
Comment from Hotel Management
Jun 11, 2017 by Hotel Management, Hotel Management
Thank you! We greatly appreciate you taking your time to review us. We appreciate your honesty