Ratings based on 69 Verified Reviews

3.7 out of 5
73% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Ukraine

Very bad rooms in good hotel

Posted Mar 19, 2017
The Hotel is nice , The food is normal , but need more variety specially in lunch. The reservation is not true "All inclusive", you have to pay for some items like fresh juice in the main restaurant in dinner or lunch and ice cream from 12 to 2 included your reservation but from 2 to 4 for extra charge , i see this is very mean from them. The fish restaurant, you have one reservation per stay included in your "All inclusive" reservation, the waiter never smile and always upset and del, there is no variety at all , just 3 kinds of much undersized fish and anything else for extra charge The security in front of the restaurant is very stupid, my son (3 Years old) went inside with his toy car in his hands and he ran after him like crazy and pulled him saying its not allowed and he will hit someone with it. when asked for his name he replied very rude. We liked that they have a lot of green areas. Big swimming pools one of them is heated but they close it very early at 5 pm more than 1 hour before sunset ( Most hotels open swimming pools from sunrise to sunset ). The Lagoon is nice.
3 out of 5
Recommended
for Everyone
by A verified traveler from Ukraine

2 stars rooms in a 5 stars hotel

Posted Mar 19, 2017
The Hotel is nice , The food is normal , but need more variety specially in lunch. The reservation is not true "All inclusive", you have to pay for some items like fresh juice in the main restaurant in dinner or lunch and ice cream from 12 to 2 included your reservation but from 2 to 4 for extra charge , i see this is very mean from them. The fish restaurant, you have one reservation per stay included in your "All inclusive" reservation, the waiter never smile and always upset and del, there is no variety at all , just 3 kinds of much undersized fish and anything else for extra charge The security in front of the restaurant is very stupid, my son (3 Years old) went inside with his toy car in his hands and he ran after him like crazy and pulled him saying its not allowed and he will hit someone with it. when asked for his name he replied very rude. We liked that they have a lot of green areas. Big swimming pools one of them is heated but they close it very early at 5 pm more than 1 hour before sunset ( Most hotels open swimming pools from sunrise to sunset ). The Lagoon is nice.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Mar 11, 2017
I would thoroughly recommend this hotel. The accommodation was comfortable and clean, any problems were dealt with in record time. The pools are clean and extremely well supervised. The restaurants certainly cater to all tastes and even the fussiest of easters could find something to suit their palette. The Bars have a good selection and the bar staff will make you cocktails to your liking. Bar Topicana was a real favourite for us with Shazly and his team going above and beyond to make our time there so fantastic! As was the Rose Bar cocktail lounge. Too many exceptional staff to mention but all certainly made our holiday! Without doubt we will return!
3 out of 5
Recommended
for Everyone
by A verified traveler from Manchester

Beautiful gardens and beach

Posted Feb 26, 2017
Pros: The beach area, the gardens, the reception area are kept really clean and tidy. The staff are excellent in all areas. Very friendly and smiling.
Cons: Booking and availability of the restaurants needs changing. It's favoured guests before any remaining places are made available to everyone else.
Location: It is located 15-20 mins from the airport. There are shops in the area but you can always get a taxi into Hurgada town,there are bars and restaurants.
This hotel is kept immaculate and the staff from the managers down to the cleaners are so friendly and always willing to help or talk to everyone. The biggest disappointment was the way the other restaurants had to be booked if your wanted to use them. You had to queue at guest relations at 2pm to get in 3 days later. As the weather was a bit cold the fish restaurant was closed, the Fatoosh was closed for general use. You had to be especially invited to eat there. The Italian (which only did 1 pasta dish and nothing else Italian on the menu) was at extra charge to use. The only one left was the Mexican which was lovely I need to add. But impossible to get in. We only went in the Italian & the Mexican because we complained to the Manager of guest relations after queuing for 3 days in a row and always being told the Mexican was full but we could pay for the Italian.They also don't tell you that you can only use each restaurant once, no matter how long you stay. This needs addressing as it is described as all inclusive and gives the wrong impression of what is available to you. Smoking in the winter gardens needs stopping altogether as the children are in there for the entertainment.. .most of the hotel is non smoking so why permit it in there. You pass the smoking area to go to the toilet and your clothes smell of smoke after being in the room. Anywhere enclosed should be smoke free.
Comment from Hotel Management
Mar 13, 2017 by Resort Administration, Hotel Management
Dear Linilou, Thank you for your feedback and for taking the time to describe your impressions. It is a pleasure to know that you have enjoyed your holiday with our staff, beach, and gardens. We really would like to thank you for your positive feedback. Kindly be informed that the reservation system is required as the A’ la carte restaurants has limited seats and the system close automatically after reaching the required number of seats. Our entire team is extremely committed to delivering the perfect vacation experience for each guest. We remain with our slogan “How a Vacation Should be”, looking forward to welcoming you once again at Desert Rose Resort in order to see and to feel the different improvements had been done. We will do our best to make your next stay in Desert Rose Resort as comfortable and relaxing as possible. With best regards
3 out of 5
Recommended
for Everyone
by A verified traveler from Sahl Hasheesh

good hotel but rooms a little tired

Posted Jan 2, 2017
Pros: al a carte dining especially Italian
Cons: rooms need updated
Location: location on south side of Hurghada shops and mall nearby many micro buses and taxis into town
enjoyed our stay al a carte very good staff good discussed all with management and they know problems
Comment from Hotel Management
Jan 4, 2017 by Resort Administration, Hotel Management
Dear Richard, Thank you for choosing The Desert Rose Resort, Hurghada for your vacation. We appreciate your valuable feedback and taking the time to describe your impressions. We are very happy that you have enjoyed our A`la Carte restaurants. We take your comment very seriously; our entire team is extremely committed to delivering the perfect vacation experience for each guest. We would like to ensure you that every day we are doing lots of efforts with the aim of making continuous improvements and providing the most comfortable stay for our valued guests. Looking forward to welcome you again in our resort! Best regards, Resort Administration
2 out of 5
by A verified traveler

You get what you pay for !!!!

Posted Nov 26, 2016 on Orbitz
Pros: The view from lagoon..
Cons: THE FOOD !!!!!
Location: Starfish Restaurant for a decent dinner...
Great view from club suite, but if you book a club suite you have to walk half way across the resort for food and drink after 5pm.. It is next to impossible to get reservations for restaurants so you only have the buffet for food, and it is a cattle call and the food is terrible even if you are drunk... We had to go down the street to Starfish restaurant for our dinners. It is easy to see why the place is half empty....
Comment from Hotel Management
Dec 22, 2016 by Resort Administration, Hotel Management
Dear Guest, Thank you for choosing The Desert Rose Resort, Hurghada for your vacation. We appreciate your valuable feedback and taking the time to describe your impressions. Regarding the food we can assure you that our Quality department checks the quality of the food on daily basis (on breakfast, lunch and dinner). We would like to mention also that we try to offer the best food variety with our different daily theme nights as International, BBQ, Italian, Oriental, Far East, Egyptian among many others and our live cooking pasta, grill and frying stations in the main restaurant called "The Palm" in buffet form and as well with our 4 A-La-Carte restaurants offering Italian, Mexican, Fish and Lebanese food cooked a-la-minute. We would like to highlight that the A`la Carte reservation can be made once per day according to the Resort Availability with 24 hours advance (the reservation should be made minimum one day in advance, however it is possible to make it even two or three days in advance) in order to provide the best service and fresh food. We take your comment very seriously; our entire team is extremely committed to delivering the perfect vacation experience for each guest. We would like to ensure you that every day we are doing lots of efforts with the aim of making continuous improvements and providing the most comfortable stay for our valued guests. Looking forward to welcome you again in our resort! Best regards, Resort Administration
5 out of 5
by A verified traveler

Good hotel with excellent value for money

Posted Nov 12, 2016 on Hotels
Overall stay very good Excellent value for money Unable to book other available Restaurants on site because of limited availability and need to reserve in advance Management should consider providing golf car transport assistance ( not for check in and out only) WiFi service very poor but hot spot available at guest relations office Very friendly and helpful staff overall Taxi service very expensive from the hotel but easily available outside the property
Comment from Hotel Management
Nov 19, 2016 by General Manager, Hotel Management
Dear Valued Guest, Thank you for choosing The Desert Rose Resort, Hurghada for your vacation. We appreciate your valuable feedback and taking the time to describe your impressions. We are very happy that you were satisfied with the service provided by our staf. We take your comment very seriously; our entire team is extremely committed to delivering the perfect vacation experience for each guest. We would like to ensure you that every day we are doing lots of efforts with the aim of making continuous improvements and providing the most comfortable stay for our valued guests. Looking forward to welcome you again in our resort! Best regards, Resort Administration
5 out of 5
by Fadi from Cairo

Great location, managers & stuff

Posted Jun 1, 2016 on Hotels
nice stay managers are professional, guest oriented always looking for feedback and survey. stuff are great with friendly smile . bearing and trying to satisfy different kind of guest Beach was fantastic and Bella vista beach bar too great variety of tasty food .. Italian, Mexican. Lebanese, seafood, oriental.... kids area was big enough with various games the only problem was with the crowd over pool and some kind of guest but still there are 3 pools and great beach . you will find a way for private stay Italian restaurant is superb with great atmosphere , rose bar too seafood restaurant has the best view ever Lebanese restaurant very tasty food. lucky to attend tanora and belly dance show all three with great managers and stuff Bella vista bar . no words can describe. the view. the service . the stuff. beach excellent relaxation balcony view was super excellent by the way it's safe place for your kids to move and play freely wish you will enjoy your stay there
Comment from Hotel Management
Jun 26, 2016 by Aya Gamal, Hotel Management
Dear Mr. Fady, Thank you for choosing The Desert Rose Resort, Hurghada for your holidays. We appreciate your valuable feedback and taking the time to describe your impressions.We are grateful for your nice comments about the Resort facilities.It's an honor for us to know that you have enjoyed your time with us and returned back home with the positive impressions and nice memories. The tradition of Egyptian hospitality leaves us at hope that for your next vacation you will choose again Desert Rose Resort and we will do our best to make it an unforgettable experience. Best regards, The Resort Administration
1 out of 5
by Moataz from Cairo

Posted May 26, 2016 on Hotels
Veryyyyyyy vad hotel ive ever stay in
Comment from Hotel Management
Jun 26, 2016 by Aya Gamal, Hotel Management
Dear Mr. Moataz, Thank you for choosing The Desert Rose Resort, Hurghada for your holidays. We appreciate your valuable feedback and taking the time to describe your impressions. we are very sorry to know that you haven't enjoyed your stay with us and we didn't meet your expectations although during our meeting within your stay you have ensured your satisfaction. The tradition of Egyptian hospitality leaves us at hope that for your next vacation you will choose again Desert Rose Resort and we will do our best to make it an unforgettable experience. Best regards, The Resort Administration
5 out of 5
by Soad from Egypt

Great resort, i will definitely go there again

Posted Apr 12, 2016 on Hotels
Pros Beautiful resort with lots of places to walk Food very tasty Very good service Water park 3 huge swimming pools, one of them is heated Lots of dining options (5 restaurants) Good night shows Cons Rooms need maintenance Tv was not working, but it was fixed once we told them
Comment from Hotel Management
Dear Ms. Soad, Thank you for choosing The Desert Rose Resort and taking time to describe your impressions. We are happy to know you liked the facilities of our resort. Our guest’s feedback is very important to us and we are always deeply investigating all reported comments in order to take all the necessary actions. We are sorry for any inconvenience. We are hoping to welcome you soon again in our resort.