FRAUD ALERT: NO in-room internet!
Posted May 30, 2016
When I booked this hotel, it clearly advertised in-room Wi-Fi (for a fee), and this was listed on my printed reservation. Since I was actively teaching an on-line class during my stay, I would NEVER have booked this hotel had it not advertised this service. Sit in a busy lobby area to do my work? Not my idea of fun, especially not when I'm on vacation! But that's exactly what I ended up doing.
Worse, it took me three days of frustration TRYING to get the in-room service to work--which it did for a few minutes or half an hour here and there--before I figured out that "really," there was no in-room service (due to wall thickness, inadequate number of routers, etc.). Most of the hotel staff spoke English so poorly that it took a while to get them to even understand my question. When I finally asked to speak to the hotel's IT manager, he informed me that the hotel does not have in-room wi-fi!
Then began a heated battle to get a refund of the money I had paid for the non-existent service. Staff were perfectly willing to refund the money, but only if they canceled my ability to use the wi-fi AT ALL, even in the lobby. Only when I showed the front office manager my PRINTED reservation stating that there WAS in-room wi-fi, and threatened to report the hotel to the Tourism Ministry, using words like "false advertising" and "fraud," did he agree to "check with the manager," at which point I became loud and obnoxious and FINALLY got my $20 back without cancellation of lobby service.