Enjoyed my stay here, a smaller complex than a previous hotel i had stayed in, in the region and others seen online. This meant it felt there was more of a personal touch in dealing with staff.
The room was clean and comfortable although the location of light switches was annoying.
Variety of food was limited. Being a vegetarian it was extremely frustrating that the food wasn't labelled properly. I know others had the same frustrations. I would have expected more from a global brand who seem to have a health conscious European clientele or for people who have dietary requirements.
And don't rely on the wifi - it sucks. Apparently a common problem all round.
Comment from Hotel Management
Apr 9, 2017 by Atta EL DESSOUKY, Hotel Management
Dear guest , We very much appreciate your comments regarding your stay at the Mercure Hurghada Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Atta EL DESSOUKY General Manager MERCURE Hurghada ACCOR BRANDS : Sofitel,Novotel, Pullman, Ibis