Ratings based on 24 Verified Reviews

4.0 out of 5
75% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from manchester.uk

Stayed previously and everything was great

Posted Nov 12, 2016
Pros: Great service.
Cons: Could have a separate area for families to sit in the main restaurant. Could and should enforce the Dress Code at Dinner. Too many guests inappropria
A quiet holiday away from the bustle of Hurghada . Ideal location to spend time on the beach.
4 out of 5
by A verified traveler

Supportive staff

Posted Sep 18, 2016 on Hotels
It was very nice stay
4 out of 5
by A verified traveler

Almost a great hotel!

Posted Sep 17, 2016 on Hotels
Overall we enjoyed our stay at the Old Palace. We had three standard rooms. In one room the phone handset was plugged into the phone's data socket instead of handset socket, so I had to discover and solve the problem to be able to call the front desk! In our room, despite asking many times for it to be repaired, the A/C struggled to go below 24 degrees. In the neighbouring room, the auto function was broken, so the A/C was either on, and the room got too cold, or off, and it then became too stifling. We had an issue with the cleaning of our room as well, with it not being cleaned fully and in time one day and dirty glasses and cups not being cleared another day. However, front desk service was great at apologising for any issues and doing their best to resolve them. Momen, the front desk manager, was very accommodating at ensuring we were happy and taken care of. There was only one pool, which was fine as it was large and the hotel isn't too big. However, it was very cold: it took a long time for children to warm up after playing in it, and we had to take them out due to their shivering, despite them having fun. The beach for the hotel was okay, but significantly inferior to nearby beaches within a short walk. Good location within short walk of shops and amenities, such as the piazza and old town. Fresh omelette in morning and pasta in evening nice. Hit and miss with buffet items. BBQ at night was usually good. Good fruit and salad selection.
4 out of 5
by A verified traveler

Great beach

Posted Sep 14, 2016 on Hotels
wonderful stay great beach good food great location beside old town room service need improvement
4 out of 5
by A verified traveler from Cairo

Good holiday

Posted Sep 14, 2016 on Hotels
Great hotel , services are perfect , stuff are very helpful, food is tasteful with good varieties. Only it is over priced for all inclusive soft especially it did not provide good soft drinks
5 out of 5
Recommended
for Everyone
by A verified traveler from s.

Great hotel in all over egypt and all over world

Posted Sep 14, 2016
It is such a beautiful place to stay to enjoy and spend a very nice holiday with your lover
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 4, 2016 on Hotels
3 out of 5
by A verified traveler from old palace sahl hasheesh

Posted Sep 4, 2016 on Hotels
not bad and not good
4 out of 5
by Ahmed

This traveler left a rating score only Posted Aug 12, 2016 on Hotels
5 out of 5
by Hesham from USA

nice hidden hotel

Posted Jul 22, 2016 on Hotels
very nice place would go again