Almost a great hotel!
Posted Sep 17, 2016 on Hotels
Overall we enjoyed our stay at the Old Palace.
We had three standard rooms.
In one room the phone handset was plugged into the phone's data socket instead of handset socket, so I had to discover and solve the problem to be able to call the front desk!
In our room, despite asking many times for it to be repaired, the A/C struggled to go below 24 degrees. In the neighbouring room, the auto function was broken, so the A/C was either on, and the room got too cold, or off, and it then became too stifling.
We had an issue with the cleaning of our room as well, with it not being cleaned fully and in time one day and dirty glasses and cups not being cleared another day.
However, front desk service was great at apologising for any issues and doing their best to resolve them. Momen, the front desk manager, was very accommodating at ensuring we were happy and taken care of.
There was only one pool, which was fine as it was large and the hotel isn't too big. However, it was very cold: it took a long time for children to warm up after playing in it, and we had to take them out due to their shivering, despite them having fun.
The beach for the hotel was okay, but significantly inferior to nearby beaches within a short walk.
Good location within short walk of shops and amenities, such as the piazza and old town.
Fresh omelette in morning and pasta in evening nice. Hit and miss with buffet items. BBQ at night was usually good. Good fruit and salad selection.