Ratings based on 88 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Copenhagen

Very good Hotel with very helpfull staff

Posted Dec 1, 2016
Nice hotel and good facilities but the room not soo good and not sound isolated
Comment from Hotel Management
Dec 4, 2016 by Guest service center, Hotel Management
Dear Mr. Ibrahim, We would like to thank you for choosing our sunny hotel for your vacation in Hurghada. Sharing your vacation experience is very important for our management and other travelers. Regarding your comments, please note that we are working on regular maintenance and renovation of some rooms to avoid the comment above, also daily training for all houseman in order to offer the best accommodation to our guests. We feel sad that you did not manage share with us your comment regarding the sound isolated during your stay with us as we could change your room in order to provide you with relaxing and quiet atmosphere. We keep hope that generally positive impression from the hotel and your vacation will give us chance to welcome you again in our hospitality resort. Best regards, Iryna Vakulska Guest service center
1 out of 5
by A verified traveler

Posted Oct 16, 2016
Pros: Food
Cons: Room
Very Bad room i dont like it I want a sea view room but they give us another room
Comment from Hotel Management
Oct 26, 2016 by Guests Service Center, Hotel Management
Dear valued guest, First, I want to thank you for your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. For the inconvenience it caused, I am sorry. We are sorry to hear that you was disappointed from your room. I would like to note that we accommodate guest according to their reservation. In regards to any requests we always trying to do our best and accommodate guests with maximum comfort upon hotel availability. Once again thank you for your review, and we are looking forward to welcoming you back to the SUNRISE Grand Select Crystal Bay Resort. Best regards, Iryna Vakulska Guests Service Center
5 out of 5
by A verified traveler

Saubere Hotelanlage mit freundlichem Personal

Posted Oct 14, 2016
Location: Wir haben an einem Tag einen Bootsausflug - Delphine und Schnorcheln gemacht - Abfahrt war am Nachbarhotel, herrlich absolut empfehlenswert
Sehr schöne Hotelanlage, bereits etwas älter aber in einem sehr gepflegten Zustand, das gesamte Personal ist zu 100 % auf Kundenzufriedenheit eingestellt, absolute Gastfreundschaft bei allen Angestellten, täglich wurden Rundgänge vom mehrsprachigen Kundenservice durch die Anlage durch geführt und man wurde befragt ob es irgendwelche Probleme gibt. Das Essen war etwas eintönig, also wenig Abwechslung aber trotzdem gute Qualität, wir haben allerdings auch nur das Hauptrestaurant genutzt, man hätte aber auch in den 3 Restaurants: Indisch, Mediteran, Grill essen können, nach Vorbestellung, was wir nicht genutzt haben, andere Gäste waren davon aber sehr positiv angetan. Auf Grund der geringen Auslastung gab es immer freie Liegen am Poll und am Strand wir sind tagsüber bis zum Mittag am Poll gewesen und Nachmittags am Strand. Man hat auch immer genügend Schattenplätze und Freiraum an seinem Liegeplatz. Wer seine Ruhe haben wollte, konnte das dort sehr gut haben, man hätte aber auch mehrmals täglich mit dem top aufgelegten und immer gut gelaunten Animationsteam Spaß haben können, eben jeder wie er wollte. Fazit: Wir würden sofort wieder dort hin fahren - Preis-Leistung- Wetter top.
Comment from Hotel Management
Oct 15, 2016 by Wiem Fathallah, Hotel Management
Sehr geehrter Gast, wir bedanken uns bei Ihnen für die positiven Rückmeldungen zu unserem Resort. Wir freuen uns, dass Sie einen schönen Urlaub bei uns verbracht haben und hoffen, nochmals die Gelegenheit zu haben, Sie bei uns im SUNRISE Grand Select Crystal Bay Resort begrüßen zu dürfen. Mit freundlichen Grüßen Guest Service Center
5 out of 5
by A verified traveler from Osnabrück

Unglaublich schönes Hotel mit super Team + Essen

Posted Oct 9, 2016
Location: In und um Hurghada gibt es nicht viel sehenswertes außer Tauchen und ein Hotel zum Erholen. Seele baumeln lassen und Sonne genießen !
Da gibt es nur eine Bewertung: Perfekt !! Essen, Service und Anlage sind wirklich super. Wir sind jetzt das 5. Mal in Ägypten und noch nie in einem vergleichbaren Hotel gewesen.
Comment from Hotel Management
Oct 12, 2016 by Wiem Fathallah, Hotel Management
Sehr geehrter Wulf, wir bedanken uns bei Ihnen für die positiven Rückmeldungen zu unserem Resort. Wir freuen uns, dass Sie einen schönen Urlaub bei uns verbracht haben und hoffen, nochmals die Gelegenheit zu haben, Sie bei uns im SUNRISE Grand Select Crystal Bay Resort begrüßen zu dürfen. Mit freundlichen Grüßen Guest Service Center
5 out of 5
by A verified traveler from Brighton

Gorgeous hotel with amazing staff.

Posted Oct 1, 2016
Pros: Everything, if you need anything all you have to do is ask.
Cons: the accommodation that comes with private pools needs to be reviewed as they are too cold to use.
Location: There are lots of trips, we went on a sand safari day and a trip to dolphin house.
This was our first visit to Egypt and we really impressed as soon as we arrived. The staff are absolutely lovely the are sol polite and cannot be more helpful. The hotel is very well maintained, we booked a suite as it was our honeymoon so we were lucky enough to have a few privileges which come with this but the entire complex and facilities are brilliant. The only down side is the pool with the suite was so cold it was not usable we met some other people that had pools with their accommodation and they also had the same problem. So maybe the heating for the pools if there is any should be on.
Comment from Hotel Management
Oct 2, 2016 by Guest service center, Hotel Management
Dear Ms. Kirsty We are very happy that you have chosen our hotel for your vacations. We would like to thank you for sharing your positive comments. Please note that the outdoor pool is heated from November till April (winter time in Egypt) according to the general temperature as well as the pools in private villas. During the summer season the water temperature depends of the weather but always feels comfortable. I would like to assure you that your comment will be transferred to the Hotel management. The entire team of SUNRISE Grand Select Crystal Bay Resort will be looking forward to meeting you again under the welcoming Egyptian sun. With best regards, Iryna Vakulska Guest service center
4 out of 5
by A verified traveler from London

Amazing hotel!

Posted Sep 13, 2016
Pros: The hotel has a homely feel to it, the staff remember your name and orders and its small enough to not get lost in!
Cons: Some staff were a little over friendly.
Location: Great location, close to other hotels, Senzo mall and Hurhada airport.
Our 2 and a half week stay at Sunrise Crystal Bay started off with reservations, however the issues were quickly resolved by guest services. The hotel itself is grand with many restaurants to choose from, the food and service were first-class, especially Yosry from the Mediterranean who always greeted us with a cheerful smile and remembered our drink orders, making it our favourite place to dine! The lobby bar staff, Amir would happily serve amazing cocktails and always tried to surprise us with his creative inventions, on one evening when my daughter was feeling unwell he made a special hot drink for her, which seemed to cure her overnight! The reception staff Ahmed Samy went out of his way to ensure that everything was perfect and was very kind and helpful throughout the stay. The entertainment is fab, especially for kids with the evening mini disco and shows which they couldn't get enough of. The animation team Sandra, Matyou, Momo, Ibrahim Black always made an effort to get us to have fun during the day at the pool and in the evenings and were fantastic with the kids. The beach is a bit of a walk from the main hotel, and is a small area with a lovely lagoon and plenty of sunbeds and cabanas to relax as well as a beach bar. The hotel was a bit on the quiet side and not many British guests at the time, although we did get a lovely Sunday roast dinner. The junior suite was exceptional,with stunning sea views Overall we had a fabulous time, and would recommend it to families
Comment from Hotel Management
Sep 14, 2016 by Guest service center, Hotel Management
Dear Ms. Hanna, We would like to thank you for your positive review - we do appreciate your high appraisal of our hotel and the staff. It is great to know that you are happy with your holidays and it will be a real pleasure to us to welcome you again in SUNRISE Grand Select Crystal Bay Resort. With best regards, Iryna Vakulska Guest service center
4 out of 5
by A verified traveler

Posted Sep 5, 2016
They should add more road signs to be easier to reach the hotel location. Also the hotel should increase the number of the staff specially in house keeping! The staff were very friendly and helpful. The food was great and the view was amazing.
Comment from Hotel Management
Sep 6, 2016 by Guest service center, Hotel Management
Dear valued guests, Thank you very much for your feedback, we do appreciate your high appraisal of our hotel and the staff. We are glad to know that you enjoyed your stay in our hotel and hope to welcome you again in SUNRISE Grand Select Crystal Bay Resort. Please be sure that your comments will be transferred to Hotel management in order to increase the level of our guests' satisfaction. With best regards, Iryna Vakulska Guest service center
5 out of 5
by Gary from Solihull uk

I would recommend this Hotel.

Posted Sep 1, 2016 on Hotels
Great hotel very welcoming with friendly staff, clean and great food. Private beach and a selection of pools.
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Dear Mr. Gary We want to thank you so much for your kindly feedback about our resort. The complete team of SUNRISE Grand Select Crystal Bay Resort is waiting to have the honor to welcome you again and make your stay even more comfortable. With best regards, Iryna Vakulska Guest Service Center
5 out of 5
by Ahmed from Red Sea

A Great Vacation

Posted Aug 27, 2016 on Hotels
Very nice resort, tasty breakfast, friendly staff, we got a birthday cake for our kid and it was a nice gesture from the hotel, the animation team is amazing and many thanks to Sandra in the kids club.
Comment from Hotel Management
Sep 6, 2016 by General Manager, Hotel Management
Dear Mr. Ahmed We would like to thank you for sharing your vacation experience - we are very happy that you enjoyed your stay in our resort. The tradition of Egyptian hospitality leaves us at hope that for your next vacation you will choose again SUNRISE Grand Select Crystal Bay Resort and we will do our best to make it an unforgettable experience. Best regards, Iryna Vakulska Guests Service Center
5 out of 5
by A verified traveler

Hotel

Posted Aug 21, 2016 on Hotels
9 nætters ophold. Fint hotel, dejligt hotelområde og okay værelse, men ikke som billeder viste. Personalet gjorde alt for at gøre os tilpasse. Det arabiske folkefærd dominerede området. De mener de har førsteret. De er højrøstede og sviner.
Comment from Hotel Management
Aug 24, 2016 by General Manager, Hotel Management
Dear guests, We want to thank you so much for your kindly feedback about our resort. The complete team of SUNRISE Grand Select Crystal Bay Resort is waiting to have the honor to welcome you again and make your stay even more comfortable. With best regards, Iryna Vakulska Guest Service Center